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- Tasks: Join our team as a Customer Service Advisor, managing repair requests and ensuring top-notch service.
- Company: Rydon Maintenance is a dynamic group providing essential facilities management in healthcare and housing.
- Benefits: Enjoy a competitive benefits package, including flexible options and opportunities for growth.
- Other info: We value diversity and encourage all qualified candidates to apply.
- Why this job: Be part of a supportive team making a real impact in the community through healthcare services.
- Qualifications: Previous customer service experience is preferred; strong communication skills and a positive attitude are essential.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
We now have an exciting opportunity for a Customer Service Advisor/Administrator to join our repairs and maintenance team at Lymington Hospital. The position is offered on a permanent part time basis of 34 hours per week. Working hours would be Monday to Thursday 10:30am – 6pm (with a half hour break) and Friday 12 – 6pm.
Rydon Maintenance provides hard facilities management services, incorporating planned preventative and reactive maintenance to a variety of clients, predominantly within the healthcare and housing association sectors. Within our healthcare division we look after a growing number of healthcare buildings for NHS Trusts, residential homes and educational facilities. Using the latest technology we ensure properties are well maintained, efficient and fit for purpose.
Job Purpose
As Customer Service Advisor you will work as part of a small team running the day to day operations of the repairs helpdesk for the hospital, ensuring the quality of our service delivery. This will involve taking calls from our client, contractors and operational teams, inputting repair requests and generating reports. You will liaise closely with engineers and contractors and allocate work appropriately, storing documents, and responding to maintenance queries both over the phone and email. You will play a key part in ensuring that KPIs and SLAs across the contract are being met.
key responsibilities include;
- To monitor the outstanding repair calls within the helpdesk.
- To take calls from general public who are requiring guidance regarding hospital appointments.
- Planning in daily works for site engineers.
- To ensure effective communication between our operational team and our client.
- Ordering of materials required by the engineers, speaking to suppliers and contractors.
- Provide additional administration and support, where required for other team members and managers.
- Assist in the compiling of reports and to monitor compliance, highlighting/escalating any areas of concern.
What we can offer you;
- Competitive Starting Salary of £22,950 per annum based on part time hours of 34 per week.
- Holiday Entitlement: 25 days per annum FTE
- Holiday Purchase Scheme: Buy up to an additional 5 days holiday
- Pension Scheme: 4% contributory.
- Flexible benefits for you to choose from including Critical Illness, DenPlan and Cycle to work schemes.
- Employee Referral Scheme: recommend a personal connection to us and claim a cash reward for their successful hire.
- Eyecare vouchers and free Flu Vaccinations
- Health Cash Plan: helping you spread the cost of essential healthcare
- 24/7 EAP Service: free advice, counselling and support for you and your family whenever you need it.
- Wellbeing and mental health champions readily available at work.
- Access to an employee discount scheme which includes a wide-range of special offers and discounts on insurances, lifestyle goods and services.
- Opportunities for you to progress your career across the business
This is a permanent part time position and working hours are Monday to Thursday 10:30am – 6pm (with a half hour break) and Friday 12 – 6pm.
Experience Required
The successful candidate will have previous customer service or helpdesk experience. This experience will ideally have been gained with a maintenance company/contractor however this is not essential.
Above all you will have excellent customer service skills (including good telephone and written communication skills), a can-do attitude and enjoy working as part of a team. You will have knowledge of Microsoft packages such as Word and Excel.
If you have the above experience, we'd strongly encourage you to apply.
Additional Information
As a well established, progressive company we are committed to attracting and retaining individuals by offering an excellent benefits package that includes a wide range of core and voluntary benefits.
Rydon is an equal opportunities employer and promotes diversity in employment. Successful candidates will be selected solely on their ability to carry out the duties of the post.
To apply online, please use the 'apply for this job link' at the top of this page to be redirected to our dedicated careers page to complete your application.
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Customer Service Advisor employer: Rydon Group Ltd
Contact Detail:
Rydon Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the healthcare sector, particularly in facilities management. Understanding the specific challenges and requirements of hospitals can give you an edge during interviews.
✨Tip Number 2
Brush up on your communication skills, especially over the phone. Since you'll be handling calls from clients and contractors, being clear and concise will help you stand out as a strong candidate.
✨Tip Number 3
Gain a basic understanding of Microsoft Word and Excel functionalities. Being able to demonstrate your proficiency in these tools during the interview can show that you're ready to handle administrative tasks effectively.
✨Tip Number 4
Prepare examples of how you've successfully managed customer queries or complaints in the past. This will help you illustrate your problem-solving skills and customer service experience during the interview.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Customer Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant customer service experience. Emphasise any previous roles in helpdesk or maintenance environments, and include specific examples of how you've successfully handled customer queries.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your customer service skills and provide examples of how you have effectively communicated with clients and managed tasks in a team setting.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Customer Service Advisor.
How to prepare for a job interview at Rydon Group Ltd
✨Showcase Your Customer Service Skills
As a Customer Service Advisor, your ability to communicate effectively is crucial. Prepare examples of how you've handled customer queries in the past, especially in challenging situations. Highlight your telephone and written communication skills during the interview.
✨Familiarise Yourself with the Role
Understand the key responsibilities of the position, such as managing repair calls and liaising with engineers. Research Rydon Maintenance and their services to demonstrate your interest and knowledge about the company during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to allocate tasks or manage multiple priorities. Be ready to explain your thought process and how you ensured effective communication within your team.
✨Demonstrate a Can-Do Attitude
Rydon values a positive attitude and teamwork. During the interview, express your enthusiasm for the role and your willingness to support your colleagues. Share instances where you went above and beyond to help others in your previous roles.