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- Tasks: Join our team as a Customer Service Advisor, managing repair requests and ensuring top-notch service.
- Company: Rydon Maintenance is a dynamic group providing essential facilities management in healthcare and housing.
- Benefits: Enjoy a competitive benefits package, including flexible options and opportunities for growth.
- Why this job: Be part of a supportive team making a real impact in the community through healthcare services.
- Qualifications: Previous customer service experience is preferred; strong communication skills and a positive attitude are essential.
- Other info: We value diversity and encourage all qualified candidates to apply.
The predicted salary is between 24000 - 36000 £ per year.
We now have an exciting opportunity for a Customer Service Advisor/Administrator to join our repairs and maintenance team at Lymington Hospital.
The position is offered on a permanent part time basis of 34 hours per week.
Working hours would be Monday to Thursday 10:30am – 6pm (with a half hour break) and Friday 12 – 6pm.
Customer Service Advisor employer: Rydon Group Ltd
Contact Detail:
Rydon Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the healthcare sector, particularly in facilities management. Understanding the specific challenges and requirements of hospitals can give you an edge during interviews.
✨Tip Number 2
Brush up on your communication skills, especially over the phone. Since you'll be handling calls from clients and contractors, being clear and concise will help you stand out as a strong candidate.
✨Tip Number 3
Gain a basic understanding of Microsoft Word and Excel functionalities. Being able to demonstrate your proficiency in these tools during the interview can show that you're ready to handle administrative tasks effectively.
✨Tip Number 4
Prepare examples of how you've successfully managed customer queries or complaints in the past. This will help you illustrate your problem-solving skills and customer service experience during the interview.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Customer Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant customer service experience. Emphasise any previous roles in helpdesk or maintenance environments, and include specific examples of how you've successfully handled customer queries.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your customer service skills and provide examples of how you have effectively communicated with clients and managed tasks in a team setting.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Customer Service Advisor.
How to prepare for a job interview at Rydon Group Ltd
✨Showcase Your Customer Service Skills
As a Customer Service Advisor, your ability to communicate effectively is crucial. Prepare examples of how you've handled customer queries in the past, especially in challenging situations. Highlight your telephone and written communication skills during the interview.
✨Familiarise Yourself with the Role
Understand the key responsibilities of the position, such as managing repair calls and liaising with engineers. Research Rydon Maintenance and their services to demonstrate your interest and knowledge about the company during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to allocate tasks or manage multiple priorities. Be ready to explain your thought process and how you ensured effective communication within your team.
✨Demonstrate a Can-Do Attitude
Rydon values a positive attitude and teamwork. During the interview, express your enthusiasm for the role and your willingness to support your colleagues. Share instances where you went above and beyond to help others in your previous roles.
