At a Glance
- Tasks: Support our maintenance team by scheduling repairs and managing work progress.
- Company: Join Rydon, a reputable company in NHS facilities management.
- Benefits: Enjoy competitive salary, 25-30 days holiday, and flexible benefits.
- Other info: Full training provided with opportunities for career progression.
- Why this job: Make a difference in healthcare while developing your career in a supportive environment.
- Qualifications: Experience in administration or contact centre roles is preferred.
The predicted salary is between 31500 - 38500 £ per year.
We now have an exciting opportunity for an Administrator to join our maintenance and repairs team. Based from our office at Queen Mary's Hospital in Sidcup, you will be providing administration support for our repairs and maintenance service on one of our healthcare contracts. This position will predominantly be based in the office, with the potential for up to one day per week working from home following the initial induction and training period.
The main purpose of the role is to ensure that repairs are scheduled efficiently and that work in progress (WIP) is pro-actively managed. You will act as the main link between our maintenance operatives and our contact centre team, interfacing on a front line level with our end Clients within the NHS.
As Administrator, other key responsibilities would include:
- Monitoring and analysis of all repairs from inception to completion to ensure contract timescales are adhered to.
- Escalating any issues to the Service Manager for timely action where targets may be missed.
- Planning, monitoring and reviewing the scheduling management software (DRS) diary activities for maintenance operatives and sub-contractors.
- Ordering and obtaining quotations for materials as needed, raising Purchase Orders and approving jobs for invoicing.
- Updating databases, spreadsheets and management systems with cost information and timesheets.
- Compiling various reports on subcontractor spends, engineer workloads, mileage sheets, invoicing and PPM and reactive jobs received during the month.
- Monitoring the helpdesk, answering telephone calls and emails in a professional and timely manner.
- General administrative duties, such as filing, ordering stationery and uniforms.
What we can offer you:
- Competitive starting salary.
- 25 days holiday, which can be increased to 30 days with our holiday purchase scheme.
- Pension Scheme: 4% contributory.
- Life Assurance and Income protection.
- Health Cash Plan: helping you spread the cost of essential healthcare.
- 24/7 EAP Service: free advice, counselling and support for you and your family whenever you need it.
- Wellbeing and mental health champions readily available at work.
- Access to an employee discount scheme which includes a wide range of special offers and discounts on insurances, lifestyle goods and services.
- Flexible benefits for you to choose from including Critical Illness, DenPlan and Cycle to work schemes.
- Employee Referral Scheme: recommend a personal connection to us and claim a cash reward for their successful hire.
- Full training, ongoing coaching and support.
- Opportunities for you to progress your career within the business.
This Administrator position is offered on a full-time permanent basis with working hours of 40 per week, Monday to Friday 8am to 5pm.
The ideal candidate will demonstrate previous experience of working within a contact centre and/or administration role for a responsive repairs/maintenance company. It would be an advantage for this experience to have been gained within a company providing repairs to the NHS; however, candidates with repairs experience gained in other sectors will also be considered. Above all, you will have excellent customer service skills (including good telephone and written communication skills), a can-do attitude, and excellent knowledge of Microsoft packages such as Outlook, Word and Excel. This is a varied role with opportunities for growth and development.
If you have the above experience, we’d strongly encourage you to apply.
Rydon is an equal opportunities employer and promotes diversity in employment. Successful candidates will be selected solely on their ability to carry out the duties of the post.
To apply online, please use the 'apply for this job link' at the top of this page.
Administrator in Sidcup employer: Rydon Group Holdings Ltd
Rydon Maintenance is an exceptional employer, offering a supportive work culture that prioritises employee development and well-being. With competitive salaries, generous holiday entitlements, and a comprehensive benefits package, including health plans and flexible options, we ensure our Domestic Gas Engineers thrive in their roles while enjoying a healthy work-life balance. Located in vibrant London, our team enjoys the opportunity to make a meaningful impact in the community through our work in social housing.
