At a Glance
- Tasks: Take inbound calls, provide excellent customer service, and help diagnose repair needs.
- Company: Join Rydon's vibrant and supportive team in a dynamic contact centre.
- Benefits: Competitive salary, 25 days holiday, flexible working, and health benefits.
- Other info: No cold calling, just great conversations and a fun work environment.
- Why this job: Kickstart your career in customer service with training and growth opportunities.
- Qualifications: Passion for customer service, good communication skills, and a team player attitude.
Rydon’s dynamic, supportive, fun and vibrant inbound Contact Centre is packed full of outgoing and friendly people. We're currently looking for a Customer Service Advisor to join our team. This is a fixed term contract until the end of December 2026.
At Rydon we understand the need for workplace flexibility and many of our employees work flexibly in many different ways. You will be based in our office in Greenhithe, Kent although we do operate a ‘hybrid working’ culture, and this means that some home working is also possible after training. Join us and you’ll be part of a team who thrive on having great conversations, enjoy interacting with people and who want to work for a company that truly believes in promoting within.
Rydon Maintenance is an expanding division of the Rydon Group and is successfully providing facilities management services to a variety of clients, predominantly within the healthcare and housing association sectors.
Job Purpose
As a Customer Service Advisor you'll be taking inbound calls from our customers reporting repairs and providing an excellent customer experience on every call. You will be trained to provide technical advice to residents to help diagnose faults and to raise repair appointment requests where a trained engineer is required to carry out the repair. You will make sure customers feel like the number one priority and are fully informed throughout the repairs process. To succeed in this role, you don't need to be an expert in building repair or maintenance, we're looking for great communicators with a pro-active approach and high attention to detail. Whether you’re new to working in a contact centre, or a seasoned pro, we’ll help you reach your potential.
What training and career progression is on offer
For your first three months the role will focus on training and developing your skills in customer service, and in developing a basic technical knowledge to help you begin to diagnose repair needs. We offer a competitive starting salary, along with excellent benefits. All of our customer service advisor roles take inbound calls only, there is no cold calling required and working hours are between Monday to Friday 8am - 5pm.
After you have successfully completed your first three months with the company you will enter the next stage of your development. As part of the proceeding months you will receive further training and development, aimed at further enhancing your buildings/repairs knowledge and be able to work on more complex calls - this is the start of your customer service career.
What we can offer you as Customer Service Advisor
- A clear pay structure starting with a competitive salary of £27,651 per annum.
- You will have the opportunity to progress your way through our structured grading programme. There are four grades of role and with your increased knowledge and responsibility you will have the opportunity to increase your salary in line with your development.
- 25 days holiday
- Pension
- Life Assurance
- Flexible benefits for you to choose from including Critical Illness, DenPlan, Private Medical Insurance and Cycle to work schemes.
- Health and wellness benefits such as free flu vaccinations, access to an Employee Assistance and Wellbeing Programme, BUPA Health & Wellbeing Plans, access to our Health and Wellbeing portal with an extensive range of advice and resources and much much more!
- Regular department incentives with amazing prizes to be won
- Opportunities to progress your career around the business
Experience Required
To join our fun and energetic team all you need is a passion for great customer service, good communication skills, be self-motivated with a great personality and have the ability to work as part of a team. Previous experience of working in a contact centre is not necessary, though you will need to demonstrate great communication skills, along with good keyboard skills, good attention to detail and enjoy talking to customers on the phone. You will also have the ability to take ownership of and creatively solve problems.
If you are interested in joining a diverse and growing company and want to work for a company which will support your personal development then we look forward to hearing from you.
Additional Information
As a well established, progressive company we are committed to attracting and retaining individuals by offering an excellent benefits package that includes a wide range of core and voluntary benefits. Rydon is an equal opportunities employer and promotes diversity in employment. Successful candidates will be selected solely on their ability to carry out the duties of the post.
Customer Service Advisor in Greenhithe employer: Rydon Group Holdings Ltd
Rydon Maintenance Ltd is an exceptional employer, offering a supportive work culture and a comprehensive benefits package that includes competitive salaries, generous holiday entitlement, and access to health and wellbeing resources. Located at Blackberry Hill Hospital in Bristol, employees benefit from opportunities for professional growth within a dedicated team, while contributing to the vital maintenance of NHS facilities that ensure the safety and comfort of service users.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Greenhithe
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Rydon Group Holdings Ltd.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Rydon Group Holdings Ltd. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Advisor in Greenhithe
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Rydon Group Holdings Ltd.
How to prepare for a job interview at Rydon Group Holdings Ltd
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Rydon Group Holdings Ltd's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Rydon Group Holdings Ltd offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
