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For Companies At a Glance
- Tasks: Support customer communications, manage inventory, and enhance shop productivity.
- Company: Join Ryder, a Fortune 500 company with a collaborative culture.
- Benefits: Earn $24/hr plus afternoon shift premium, with opportunities for growth.
- Why this job: Make a real impact in customer service while developing your skills.
- Qualifications: High school diploma and at least 1 year of customer service experience required.
- Other info: Dynamic work environment with a focus on employee satisfaction and career advancement.
The predicted salary is between 19 - 28 £ per hour.
At Ryder, we have a long history of investing in our employees and providing a collaborative team-based culture that encourages growth across all levels and positions. We are a Fortune 500 company with 800+ locations and over 40,000 employees across the US and Canada! Employee satisfaction is part of our culture.
About the Job
- Type: Full Time; Contract
- Wage: $24/hr + $2/hr afternoon shift premium when on afternoons
- Shifts: Monday - Friday Swing Shift: 2 Weeks of Days (6:00am - 2:30pm) & 2 Weeks of Afternoons (2:30pm - 11:00pm)
- Location: Scarborough, ON
A safe, friendly and respectful work environment. Recognized by Forbes as one of Canada's Best Employers in 2025.
Summary
The Customer Service Coordinator will support the shop management process through timely customer communications and scheduling, inventory ordering and stocking, repair follow-up and maintenance file management.
Essential Functions
- CUSTOMER SERVICE: Improve the quality and consistency of customer communications and meet customer's expectations. Perform customer relationship activities to include customer interface, issue resolution and customer satisfaction. Execute customer communication protocol pertaining to PM scheduling and follow-up, breakdowns and vehicle status updates. Drive improvement of Customer Satisfaction (CSI) scores.
- WORK FLOW MANAGEMENT: Enhance branch productivity through effective work scheduling and planning. Create repair order tasks and update work planning sheet. Review maintenance reports to identify and schedule preventative maintenance, repair campaigns and vehicles requiring follow-up. Coordinate with rental counter to identify repair requirements, available substitute units and vehicle wash requirements. Coordinate outside repair with vendors and customers. Provide a resource that allows the management team time to effectively manage shop operations.
- PARTS MANAGEMENT: Contribute to cost containment through effective inventory planning and warranty. Execute parts inventory management processes to include conducting physical inventory, parts ordering, receiving, stocking, managing purchase orders and parts invoice and coordinating parts pick-up and delivery. Make recommendations on min-max levels to the inventory planning team. Manage parts obsolescence. Ship warranty and return parts. Organize and ensure cleanliness in the parts room.
- ADMINISTRATIVE: Effectively handle all incoming shop calls. Clerical duties within the shop operations which include vehicle maintenance files. Process all Account Payable. Create repair orders for technicians.
Additional Responsibilities
- Contribute to cost containment through effective inventory planning and warranty.
- Enhance branch productivity through effective work scheduling and planning.
- Performs other duties as assigned.
Skills and Abilities
- Detail oriented with excellent follow-up practices, Required.
- Capable of multi-tasking, highly organized, with excellent time management skills, Required.
- Flexibility to operate and self-driven to excel in a fast-paced environment, Required.
- Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors), Required.
- Ability to work independently and as a member of a team, Required.
Qualifications
- H.S. Diploma/GED, Required.
- 1 year or more in customer service or comparable experience with issues resolution, Required.
- Strong computer skills including spreadsheets and word processing software Advanced, Required.
Travel: Yes
Job Category: Operations and Support
Compensation Information: The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:
- Pay Type: Hourly
- Minimum Pay Range: 24
- Maximum Pay Range: 24
Ryder is an Equal Opportunity Employer: We value Diversity and Inclusion in the workplace and encourage all qualified candidates to apply including women, visible minorities, aboriginals and persons with disabilities. In accordance with our commitment to diversity and inclusion, Ryder welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment, selection, and assessment process. Should you require an accommodation, please inform the Human Resources representative of the nature of the accommodation requested so that we may discuss your needs with you. If you require assistance in order to apply please contact us at 226-213-4040.
Authorization to Work in Canada: As part of our commitment to compliance with employment and immigration laws, all applicants must have valid legal authorization to work in Canada. Maintaining this authorization is the responsibility of every employee and is a condition of continued employment.
Security Notice for Applicants: Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application. Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com or 800-793-3754.
Current Employees: If you are a current employee at Ryder, please log in to Workday to apply using the internal application process.
Customer Service Coordinator - 18 month contract in Scarborough employer: Ryder System, Inc.
Contact Detail:
Ryder System, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator - 18 month contract in Scarborough
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Service Coordinator role at Ryder. You never know who might have the inside scoop or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research Ryder's culture and values, and think about how your experience aligns with their needs. Practise common interview questions and come up with examples that showcase your customer service skills and ability to multitask.
✨Tip Number 3
Follow up after your interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for the Customer Service Coordinator position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest job openings there, so keep checking back for new opportunities at Ryder!
We think you need these skills to ace Customer Service Coordinator - 18 month contract in Scarborough
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application for the Customer Service Coordinator role. Highlight your relevant experience in customer service and any skills that match the job description. We want to see how you can contribute to our team!
Show Off Your Skills: Don’t hold back on showcasing your organisational and multitasking abilities. Mention specific examples of how you've managed customer communications or improved processes in previous roles. This is your chance to shine!
Be Professional Yet Friendly: While we love a friendly vibe, remember to keep your tone professional in your written application. Use clear language and avoid slang, but let your personality come through. We’re looking for someone who fits into our collaborative culture!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, it shows us you’re serious about joining our team at Ryder!
How to prepare for a job interview at Ryder System, Inc.
✨Know Your Customer Service Basics
Brush up on your customer service skills and be ready to discuss how you've handled customer issues in the past. Ryder values effective communication and relationship-building, so think of specific examples that showcase your ability to resolve conflicts and enhance customer satisfaction.
✨Showcase Your Organisational Skills
As a Customer Service Coordinator, you'll need to juggle multiple tasks. Prepare to talk about your time management strategies and how you prioritise tasks. Use real-life scenarios where you successfully managed your workload to demonstrate your organisational prowess.
✨Familiarise Yourself with Inventory Management
Since parts management is a key part of the role, it’s beneficial to understand basic inventory processes. Be ready to discuss any experience you have with inventory planning or management, and how you can contribute to cost containment and efficiency.
✨Ask Insightful Questions
Prepare thoughtful questions about Ryder's culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you. Plus, it gives you a chance to engage with your interviewers and make a memorable impression.
