At a Glance
- Tasks: Provide hands-on tech support and troubleshoot hardware, software, and AV systems.
- Company: Join a prestigious US law firm with a collaborative London office.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for growth.
- Other info: Build relationships across Europe while enjoying a dynamic work culture.
- Why this job: Make a real impact by solving tech issues and supporting your colleagues.
- Qualifications: Experience in IT support, especially in a law firm environment.
The predicted salary is between 35000 - 45000 £ per year.
- Technology Support Specialist
- London | Full-time | Hybrid
We're working with a US law firm seeking a Technology Support Specialist to join their London office.
This is a hands-on role supporting hardware, software, mobile devices and AV systems.
This role is ideal for someone who enjoys solving problems, working closely with users, and keeping things running smoothly.
The Role
Reporting to the Senior Manager, you'll be the go-to person for deskside support, troubleshooting, and tech setup across the London office.
You'll also work with colleagues across Europe, including occasional travel to Paris, and play a key role in maintaining video conferencing systems, managing inventory, and supporting mobile and remote setups.
Key Responsibilities
- Respond to support requests via phone, email and ticketing system, logging all actions taken
- Provide deskside support for hardware, software and mobile devices
- Set up and relocate desks, workstations and phones using Cisco tools
- Maintain and troubleshoot AV and video conferencing systems (Zoom, Web Ex, Teams)
- Manage inventory, replacing equipment as needed
- Diagnose technical issues and escalate where appropriate
- Stay up to date with firm systems and suggest service improvements
Experience & Skills
- IT support experience in a law firm environment
- Strong working knowledge of Windows OS, Microsoft Office, Citrix, VPN and legal tech tools
- Confident supporting hardware, peripherals, mobile devices and AV setups
- Familiar with network protocols and wireless/wired connectivity
- Calm, professional and client-facing with strong communication skills
This is a great opportunity to join a well-established firm and take ownership of local tech support while building relationships across the wider business.
If you're proactive, personable and ready to make an impact, we'd love to hear from you.
We are an equal opportunities employer and welcome applications from all qualified candidates.
#J-18808-Ljbffr
Technology Support Specialist employer: Ryder Reid
Join a leading UK law firm that not only values your expertise in Commercial Real Estate but also fosters a dynamic and supportive work culture. With competitive salaries, hybrid working options, and clear pathways for professional growth, this firm is dedicated to nurturing talent and ensuring employees thrive in their careers while contributing to impactful projects.
StudySmarter Expert Advice🤫
We think this is how you could land Technology Support Specialist
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Ryder Reid values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Ryder Reid might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Ryder Reid!
✨Direct Apply to Ryder Reid
Let's not forget to apply directly through the Ryder Reid website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Technology Support Specialist
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Ryder Reid.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Ryder Reid. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Ryder Reid
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
