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For Companies At a Glance
- Tasks: Provide hands-on technical support and troubleshoot issues across various devices.
- Company: Leading international law firm with a focus on equality and inclusion.
- Benefits: Full-time role in a dynamic environment with opportunities for growth.
- Why this job: Join a supportive team and enhance your IT skills in a prestigious setting.
- Qualifications: 12 months of IT support experience and strong knowledge of relevant technologies.
- Other info: Diverse workplace welcoming applicants from all backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
A leading international law firm is seeking an IT Support Analyst to join its busy London Information Services team. This role provides hands on technical support across the office, covering hardware, software, meetings technology, and user support.
Key Responsibilities
- Provide remote support for laptops, iPhones/iPads, and encrypted devices.
- Assist with RSA server administration and mobile device management.
- Set up meeting rooms, hybrid meetings (Teams/Zoom), and event tech.
- Log, manage, and resolve helpdesk tickets.
- Troubleshoot and escalate technical issues when required.
- Support office moves, PC reimaging, hardware replacements, and visitor equipment setup.
Requirements
- Minimum 12 months experience in an IT support role (professional services experience beneficial but not essential).
- Strong knowledge of Windows Server, Windows 11, Microsoft 365, with advantage for iManage and Aderant iTimekeep.
- Experience with Exchange, Outlook, Citrix, RSA tokens/remote access, iOS/Android, and HP printers.
- Excellent communication and prioritisation skills with a proactive, service-focused approach.
Equal Opportunities
The organisation is committed to equality, diversity, and inclusion, welcoming applicants from all backgrounds.
Technical Support Specialist employer: Ryder Reid
Contact Detail:
Ryder Reid Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend tech meetups, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its tech stack, especially focusing on Windows Server, Microsoft 365, and any tools mentioned in the job description. Practise common technical support scenarios so you can showcase your problem-solving skills.
✨Tip Number 3
Show off your soft skills! Communication is key in IT support, so be ready to demonstrate how you handle user queries and technical issues with a service-focused approach. Share examples of how you've helped users in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Technical Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support. We want to see how your skills match the job description, so don’t be shy about showcasing your knowledge of Windows Server, Microsoft 365, and any other tech you've worked with.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Technical Support Specialist role. Share specific examples of how you've tackled technical issues in the past and how you can bring that experience to our team.
Show Off Your Communication Skills: Since this role involves a lot of user support, we need to see your communication skills in action. Whether it's in your CV or cover letter, make sure to highlight how you've effectively communicated with users to resolve their tech issues.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Ryder Reid
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Server, Windows 11, and Microsoft 365. Be ready to discuss your experience with troubleshooting common issues and how you've handled technical support in the past.
✨Show Off Your Communication Skills
Since this role involves a lot of user support, practice explaining technical concepts in simple terms. Think about examples where you've successfully communicated with non-technical users and how you resolved their issues.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific technical problems or user scenarios. Prepare by thinking through potential issues you might face in this role and how you would approach solving them.
✨Demonstrate Your Proactive Approach
Highlight instances where you've gone above and beyond in your previous roles. Whether it’s improving processes or anticipating user needs, showing that you’re proactive will set you apart from other candidates.
