Reception Supervisor
US Law Firm | London Competitive Salary + Exceptional Benefits Hours: 9:00am - 6:00pm, with flexibility required
A prestigious US law firm is seeking an experienced Reception Supervisor to lead its Front of House team in London. Renowned for its excellence, collaborative culture, and exceptional client service, the firm offers an outstanding opportunity for a polished and proactive professional to take ownership of a high-performing reception function. As the face of the firm, you will oversee the day-to-day operation of reception and client suite services, ensuring a seamless, five-star experience for clients, partners, and visitors.
Key Responsibilities
- Lead, motivate, and develop the Reception team, maintaining exceptional service standards.
- Oversee the day-to-day running of the reception and client suite areas.
- Deliver a first-class welcome to clients, visitors, and senior stakeholders.
- Coordinate meeting rooms, hospitality, catering, and event support.
- Manage reception schedules and ensure appropriate staffing levels.
- Maintain front-of-house policies, procedures, and service standards.
- Act as the primary escalation point for reception and visitor enquiries.
- Support the onboarding and training of new team members.
- Collaborate with Facilities, Office Services, IT, and Executive Support teams to ensure seamless office operations.
- Identify opportunities to enhance processes and elevate the client experience.
About You
- Previous experience as a Reception Supervisor, Front of House Supervisor, or Hospitality Supervisor within a law firm, professional services, or luxury hospitality environment.
- Proven experience leading and developing a team.
- Impeccable presentation, communication, and interpersonal skills.
- A professional, confident, and client-focused approach.
- Outstanding organisational skills with the ability to manage competing priorities.
- Experience supporting senior stakeholders and high-profile clients.
- Strong attention to detail and a proactive mindset.
- Proficiency in Microsoft Office, room-booking platforms, and business systems.
- Tech-savvy, with strong systems knowledge and an interest in AI and innovation.
What's on Offer
- Opportunity to join a market-leading US law firm with an outstanding reputation.
- Competitive salary and comprehensive benefits package.
- Exposure to high-profile clients and international stakeholders.
- Inclusive, collaborative, and professional working environment.
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Reception Supervisor employer: Ryder Reid
As a leading international professional services firm, we pride ourselves on fostering a collaborative and inclusive culture that prioritises continuous development and operational excellence. The Assistant Director, Technology Services role offers significant exposure to executive stakeholders across EMEA and Asia, allowing you to shape technology strategy and drive innovation in a dynamic hybrid working environment. With a strong focus on employee growth opportunities and a commitment to embracing emerging technologies, this position is ideal for those seeking meaningful and rewarding employment in a complex international setting.
