IT Service Desktop Support Analyst (Temp 3 - 6 months contract) in London

One of our top law firm clients based in the City of London is seeking an experienced IT Service Desktop Support Analyst to join their IT team on a temporary basis for an initial 3-6 month contract.

This is a hands‑on role providing high‑quality 1st and 2nd line support to users across the business in a fast‑paced professional environment.

Key Responsibilities

• Provide desktop support for laptops, desktops, mobile devices, printers, and Microsoft 365 applications.
• Manage and resolve IT incidents and service requests through the ticketing system. Support meeting room and AV technology, including video conferencing facilities.
• Set up and deploy equipment for new starters and assist with onboarding and offboarding processes.
• Maintain IT asset records and assist with hardware lifecycle management.
• Deliver proactive desk‑side support and excellent customer service to users at all levels.

Requirements

• Previous experience in an IT Service Desk, Desktop Support, or End‑User Support role.

Strong knowledge of Windows, Microsoft 365, Teams, and general hardware/software troubleshooting.

• Excellent communication, problem‑solving, and customer service skills.
• Experience supporting AV technology and professional services environments is advantageous.
• Must be available to start immediately or at very short notice.

If you're a confident IT support professional available for an immediate start and looking for your next contract opportunity, we'd love to hear from you.

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