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- Tasks: Provide top-notch AV and telecoms support for meetings and events.
- Company: Join a global law firm with a dynamic IT team in London.
- Benefits: Competitive salary, professional growth, and a vibrant work culture.
- Other info: Flexible shifts and opportunities for overtime and weekend projects.
- Why this job: Be the go-to tech guru and make a real impact in a high-performance environment.
- Qualifications: 2+ years in AV or telecoms support, strong troubleshooting skills.
The predicted salary is between 35000 - 45000 ÂŁ per year.
The London office of a global law firm is seeking a proactive and service‑driven AV & Telecoms Specialist to join their IT team. This is a highly visible, client‑facing role that plays a critical part in ensuring seamless audio‑visual and telephony support across the firm. The team is keen to hire someone who demonstrates strong fundamentals, excellent presentation, and the potential to grow within a high‑performance professional services environment.
Key Responsibilities
- Audio‑Visual Support
- Provide end‑to‑end AV support across all conference and meeting rooms.
- Deliver premium, white‑glove support to clients, attorneys and senior leadership.
- Set up, test, monitor and troubleshoot AV systems for meetings, hearings, trials, depositions and firm‑wide events.
- Support and operate Zoom and Microsoft Teams video conferencing.
- Manage displays, microphones, cameras and Cisco/Crestron room control systems.
- Perform routine preventative maintenance and elevate issues where required.
- Telecoms Support
- Provide Level 1 and Level 2 support for the firm's Zoom Phone telephony system.
- Assist with onboarding and offboarding, including handset deployment, configuration and routing.
- Support voicemail setup, call routing and handset troubleshooting.
- Liaise with third‑party service providers for escalations.
- Maintain and update telephony and AV hardware inventory.
Person Specification
- Required Skills & Experience
- Minimum 2 years' experience in AV, IT and/or telecoms support, ideally within a professional services environment (law‑firm experience advantageous).
- Strong understanding of AV hardware, video conferencing platforms and room control systems.
- Excellent troubleshooting skills with a logical and methodical approach.
- Strong customer‑service orientation with confident, professional client‑facing communication skills.
- Calm, composed and solutions‑focused under pressure.
- Professional appearance, tone and manner.
- Technical Experience (desirable)
- Cisco and Crestron
- Zoom Meetings and Zoom Telephony
- Microsoft Teams
- ClickShare
- Windows 11 and Microsoft Office 365
- macOS
- Adobe Premiere / Rush
- Event lighting (e.g. Chauvet uplighters, wireless DMX)
Additional Requirements
- Ability to work rotating shifts (8:00-4:00 or 10:00-6:00).
- Flexibility to provide overtime and occasional weekend support for events or projects.
- Enthusiastic, self‑motivated and able to work independently and as part of a collaborative team.
- Strong desire to learn, develop and progress within a high‑standards environment.
AV & Telecoms Specialist in London employer: Ryder Reid
Contact Detail:
Ryder Reid Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AV & Telecoms Specialist in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! If you get the chance, demonstrate your AV and telecoms expertise during interviews or networking events. Bring examples of your work or even set up a mini demo to impress potential employers.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to appear. Reach out to companies you admire, like us at StudySmarter, and express your interest. Sometimes, creating your own opportunity is the best way to land that dream job.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace AV & Telecoms Specialist in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the AV & Telecoms Specialist role. Highlight your relevant experience in AV support and telecoms, especially if you've worked in a professional services environment before. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your customer service skills and any specific AV or telecoms experience you have.
Show Off Your Technical Skills: In your application, be sure to showcase your technical know-how. Mention any experience with Cisco, Crestron, Zoom, or Microsoft Teams. We love seeing candidates who are comfortable with the tech we use every day!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Ryder Reid
✨Know Your AV Gear
Make sure you brush up on your knowledge of AV hardware and video conferencing platforms. Be ready to discuss your experience with systems like Cisco, Crestron, Zoom, and Microsoft Teams. Showing that you can talk the talk will impress the interviewers!
✨Demonstrate Customer Service Skills
Since this role is client-facing, it's crucial to showcase your customer service orientation. Prepare examples of how you've provided exceptional support in previous roles, especially under pressure. This will highlight your calm and composed nature.
✨Prepare for Technical Questions
Expect some technical questions related to troubleshooting AV and telecoms issues. Brush up on common problems and solutions, and be ready to explain your logical approach to resolving them. This will show your methodical thinking and problem-solving skills.
✨Show Enthusiasm for Learning
The firm is looking for someone eager to grow within a high-performance environment. Be prepared to discuss your desire to learn new technologies and improve your skills. This will demonstrate your self-motivation and fit within their collaborative team culture.