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- Tasks: Lead CRM strategy and enhance systems for effective client relationship management.
- Company: A leading international law firm focused on data-driven client development.
- Benefits: Competitive salary, professional growth, and a collaborative work environment.
- Why this job: Join a dynamic team and make a real impact in global client development.
- Qualifications: Experience in CRM management within law or professional services, strong stakeholder skills.
- Other info: Opportunity for career advancement and working with senior leadership.
The predicted salary is between 36000 - 60000 £ per year.
A leading international law firm with a strong sector focus is seeking an experienced CRM Manager to join its global Marketing & Business Development function. The firm operates across multiple regions and is committed to delivering data‑driven, insight‑led client development. This role sits within a highly collaborative team that supports partners, fee‑earners and BD professionals worldwide, ensuring the firm's CRM systems, processes and data underpin effective business development and client relationship management.
Key Responsibilities
- Lead the development and delivery of the firmwide CRM strategy in partnership with senior leadership.
- Oversee day‑to‑day management, optimisation and enhancement of InterAction and Vuture.
- Ensure high‑quality CRM data, strong governance and compliance with global data‑protection standards.
- Produce dashboards, insights and reporting to support BD, client development and strategic planning.
- Support global key client programmes through relationship mapping, intelligence and accurate data stewardship.
- Drive CRM adoption across international offices through training, engagement and change‑management initiatives.
- Manage and develop CRM team members, ensuring consistent standards and performance.
- Lead CRM onboarding for new offices, laterals and acquisitions, ensuring global alignment.
Key Requirements
- Significant CRM management experience within an international law firm or professional services environment.
- Strong expertise in InterAction and Vuture, including upgrades, integrations and user support.
- Excellent stakeholder‑management skills, with the ability to influence senior lawyers and BD teams.
- Strong understanding of data governance, GDPR/PECR compliance and CRM best practice.
- A proactive, collaborative approach with strong communication, analytical and organisational skills.
CRM & Intelligence Manager in City of Westminster employer: Ryder Reid
Contact Detail:
Ryder Reid Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM & Intelligence Manager in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to your connections in the legal and professional services sectors. Attend industry events or webinars where you can meet potential employers and showcase your CRM expertise.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of InterAction and Vuture. Be ready to discuss how you've optimised CRM systems in the past and how you can bring that experience to the firm.
✨Tip Number 3
Showcase your analytical skills! Bring examples of dashboards or reports you've created that led to successful client development strategies. This will demonstrate your data-driven approach to potential employers.
✨Tip Number 4
Don't forget to apply through our website! We want to see your application and help you land that CRM & Intelligence Manager role. Plus, it’s a great way to ensure your application gets the attention it deserves.
We think you need these skills to ace CRM & Intelligence Manager in City of Westminster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the specific skills and experiences that match the CRM & Intelligence Manager role. Highlight your CRM management experience and any relevant tools like InterAction and Vuture to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share examples of how you've driven CRM strategies or improved data governance in previous roles.
Showcase Your Stakeholder Management Skills: We love candidates who can influence and engage with senior stakeholders. In your application, mention specific instances where you've successfully collaborated with partners or BD teams to achieve results.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Ryder Reid
✨Know Your CRM Inside Out
Make sure you’re well-versed in the specifics of InterAction and Vuture. Familiarise yourself with their features, benefits, and any recent updates. This will not only show your expertise but also demonstrate your commitment to staying current in the field.
✨Showcase Your Stakeholder Management Skills
Prepare examples that highlight your ability to influence and manage relationships with senior lawyers and BD teams. Think about times when you successfully navigated complex stakeholder dynamics and how you can apply those experiences in this role.
✨Understand Data Governance and Compliance
Brush up on GDPR and PECR compliance as it relates to CRM systems. Be ready to discuss how you’ve ensured data quality and governance in previous roles, as this is crucial for the firm’s operations.
✨Demonstrate a Collaborative Mindset
This role requires a proactive and collaborative approach. Prepare to discuss how you’ve worked effectively within teams, especially in training and change management initiatives. Highlight your communication skills and how they’ve helped you drive CRM adoption in past positions.
