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For Companies At a Glance
- Tasks: Provide top-notch IT support to lawyers and staff in a fast-paced law firm.
- Company: Join a prestigious international law firm with a strong London presence.
- Benefits: Training provided, collaborative culture, and opportunities for professional growth.
- Why this job: Be part of a dynamic team and solve real tech challenges every day.
- Qualifications: Experience in IT support, strong communication skills, and a customer-focused mindset.
- Other info: Enjoy a variety of tasks and the chance to work with high-performing teams.
The predicted salary is between 30000 - 42000 £ per year.
A prestigious international law firm with a major London presence is seeking a Technical Support Specialist to join its highly regarded IT team. This is an excellent opportunity to work in a fast‑paced, professional environment providing high‑quality support to lawyers and business services staff.
About the Role
Reporting into the London Service Desk Manager, you will play a key role in delivering first‑class technical support across the London office. You will be part of a collaborative IT team, assisting users on a wide range of IT issues, troubleshooting problems, and ensuring an exceptional level of service at all times.
The position would suit someone who thrives in a busy corporate setting, has a strong customer service mindset, and enjoys solving problems in a calm, professional manner.
Key Responsibilities
- Provide first- and second-line IT support, resolving queries efficiently and professionally.
- Diagnose and troubleshoot technical issues, providing workarounds where needed.
- Support users in person and remotely using remote control tools.
- Configure new PCs, set up new users and laptops, and manage hardware inventory (training provided).
- Create, update, and resolve tickets within the firm's service management system (training provided).
- Set up and support video conferencing (training provided).
- Provide clear troubleshooting guidance across Microsoft Office 365 (training provided).
- Assist with legal Word and Excel document issues (training provided).
- Respond to software 'how‑to' questions from staff.
- Support mobile users (iOS) and travelling attorneys (training provided).
- Participate in occasional Brussels office support visits.
- Assist with ad‑hoc weekend shifts related to office moves.
Experience & Skills Required
- Strong knowledge of MS Office 365; familiarity with legal tech such as iManage DeskSite is advantageous.
- Proven experience in 1st/2nd line Helpdesk support with strong troubleshooting skills.
- Previous experience supporting MS Office, ideally within a legal or professional services environment.
- Exceptional written and verbal communication skills.
- Self-motivated, enthusiastic, and proactive.
- Team-oriented, adaptable, and able to represent IT professionally.
- Minimum 1 year of experience within a legal IT environment.
- Ability to work independently and take ownership of tasks.
What's on Offer
- Opportunity to work within one of the world's most respected law firm environments.
- Training provided across multiple systems and tools.
- Exposure to high‑performing teams and a collaborative, supportive culture.
- A role with real variety and room for development.
Due to the high volume of applications, we are not able to respond to all enquiries. If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage, however thank you for taking the time to apply.
Technical Support Specialist in City of London employer: Ryder Reid
Contact Detail:
Ryder Reid Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Specialist in City of London
✨Tip Number 1
Network like a pro! Reach out to current employees at the firm on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your application noticed.
✨Tip Number 2
Prepare for the interview by practising common technical support scenarios. Think about how you'd troubleshoot issues with MS Office 365 or set up video conferencing. Show them you’re ready to hit the ground running!
✨Tip Number 3
Don’t forget to showcase your customer service skills! Be ready to share examples of how you've helped users in the past, especially in high-pressure situations. They want to see that you can keep your cool and solve problems effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team. Let’s get you that Technical Support Specialist role!
We think you need these skills to ace Technical Support Specialist in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your technical support experience and any familiarity with legal tech, as this will show us you're a great fit for the role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about providing top-notch IT support. Share specific examples of how you've solved problems in previous roles, especially in a busy corporate environment.
Show Off Your Communication Skills: Since exceptional written and verbal communication is key for this role, make sure your application is clear and professional. Avoid jargon and keep it straightforward so we can see your ability to communicate effectively.
Apply Through Our Website: We encourage you to apply directly through our website. This helps us keep track of your application and ensures you don’t miss out on any important updates from us during the process.
How to prepare for a job interview at Ryder Reid
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of MS Office 365 and any legal tech tools mentioned in the job description. Being able to discuss specific features or troubleshooting methods will show that you're not just familiar with the software, but that you can also provide valuable support.
✨Showcase Your Customer Service Skills
Since this role requires a strong customer service mindset, prepare examples from your past experiences where you successfully resolved issues for users. Highlight how you maintained professionalism and calmness under pressure, as this is crucial in a busy corporate environment.
✨Practice Problem-Solving Scenarios
Anticipate common technical issues that might arise in a law firm setting and think through how you would approach solving them. Practising these scenarios can help you articulate your thought process during the interview, demonstrating your troubleshooting skills effectively.
✨Be Ready to Discuss Teamwork
This position is part of a collaborative IT team, so be prepared to talk about your experience working in teams. Share specific instances where you contributed to a group project or helped a colleague, showcasing your adaptability and team-oriented mindset.
