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- Tasks: Provide top-notch tech support to a leading law firm and resolve technical issues.
- Company: Join a prestigious US law firm with a focus on technology.
- Benefits: Gain valuable experience in a dynamic environment for 4 months.
- Why this job: Make a real difference by ensuring smooth IT operations for professionals.
- Qualifications: 3+ years in tech support, especially in a law firm setting.
- Other info: Flexible shifts and opportunities to enhance your tech skills.
The predicted salary is between 2000 - 3000 £ per month.
We are looking for an experienced Technology Support Specialist to join our top US Law firm clients internal technology team. This role focuses on delivering reliable, high quality technical support to employees at all levels of the organisation, ensuring continuity and efficiency across daily IT operations. You'll provide hands on support across a variety of hardware and software, work directly with users to resolve technical issues, collaborate with external vendors when needed, and maintain accurate documentation throughout. This is a fixed term contract expected to run around 4 months so the ideal candidate will be available immediately.
Key Responsibilities
- Log, track, and manage all incoming technical incidents and service requests.
- Handle escalated issues and assist colleagues with more complex challenges.
- Troubleshoot and resolve hardware, software, operating system, and networking problems.
- Configure and support workstations, mobile devices, printers, and other equipment.
- Communicate clearly and consistently with users regarding status updates and resolutions.
Requirements
- Strong working knowledge of modern operating systems, productivity applications, and remote access tools.
- 3+ years experience in a technical support role within a law firm.
- Experience supporting desktop hardware, mobile devices, peripherals, and common A/V equipment.
- Understanding of networking fundamentals, including standard protocols and both wired/wireless configurations.
- Flexibility to work within a shift pattern between 08:30 and 18:30.
Due to the high volume of applications, we are not able to respond to all enquiries. If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage, however thank you for taking the time to apply.
Tech Support Specialist - 4 month FTC in City of London employer: Ryder Reid
Contact Detail:
Ryder Reid Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tech Support Specialist - 4 month FTC in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech support field, especially those who have experience in law firms. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on common technical issues and solutions. We recommend practising how you’d explain these to non-techy folks, as communication is key in this role!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of specific examples where you’ve tackled tricky tech issues before. We love hearing about real-life experiences that highlight your expertise!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always on the lookout for passionate candidates ready to jump into tech support roles.
We think you need these skills to ace Tech Support Specialist - 4 month FTC in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in technical support, especially within a law firm. We want to see how your skills match the job description, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. We love seeing enthusiasm and a bit of personality, so let us know what excites you about working with our tech team.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex technical issues in the past. We’re looking for someone who can think on their feet, so share those success stories that demonstrate your troubleshooting prowess!
Apply Through Our Website: To make sure your application gets into the right hands, apply directly through our website. It’s the best way for us to keep track of your application and ensure you’re considered for this exciting opportunity!
How to prepare for a job interview at Ryder Reid
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of modern operating systems, productivity applications, and remote access tools. Be ready to discuss specific examples from your past experience where you've successfully resolved technical issues, especially in a law firm setting.
✨Showcase Your Problem-Solving Skills
Prepare to share detailed stories about how you've handled escalated issues or complex challenges. Think about the steps you took to troubleshoot and resolve problems, and be ready to explain your thought process clearly.
✨Communicate Like a Pro
Since this role involves a lot of user interaction, practice how you communicate technical information in a clear and concise manner. You might even want to role-play with a friend to ensure you're comfortable explaining solutions to non-technical users.
✨Be Ready for Shift Patterns
Understand the shift patterns required for the role and be prepared to discuss your flexibility. Showing that you're adaptable and willing to work within the specified hours can set you apart from other candidates.
