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- Tasks: Provide top-notch AV and telecoms support for meetings and events.
- Company: Join a global law firm with a dynamic IT team in London.
- Benefits: Competitive salary, professional growth, and a vibrant work culture.
- Other info: Flexible shifts and opportunities for overtime, perfect for ambitious learners.
- Why this job: Be the go-to tech guru and make a real impact in a high-performance environment.
- Qualifications: 2+ years in AV or telecoms support, strong troubleshooting skills, and a customer-focused mindset.
The predicted salary is between 35000 - 45000 ÂŁ per year.
The London office of a global law firm is seeking a proactive and service‑driven AV & Telecoms Specialist to join their IT team. This is a highly visible, client‑facing role that plays a critical part in ensuring seamless audio‑visual and telephony support across the firm. The team is keen to hire someone who demonstrates strong fundamentals, excellent presentation, and the potential to grow within a high‑performance professional services environment.
Key Responsibilities
- Audio‑Visual Support
- Provide end‑to‑end AV support across all conference and meeting rooms.
- Deliver premium, white‑glove support to clients, attorneys and senior leadership.
- Set up, test, monitor and troubleshoot AV systems for meetings, hearings, trials, depositions and firm‑wide events.
- Support and operate Zoom and Microsoft Teams video conferencing.
- Manage displays, microphones, cameras and Cisco/Crestron room control systems.
- Perform routine preventative maintenance and elevate issues where required.
- Telecoms Support
- Provide Level 1 and Level 2 support for the firm's Zoom Phone telephony system.
- Assist with onboarding and offboarding, including handset deployment, configuration and routing.
- Support voicemail setup, call routing and handset troubleshooting.
- Liaise with third‑party service providers for escalations.
- Maintain and update telephony and AV hardware inventory.
Person Specification
- Required Skills & Experience
- Minimum 2 years' experience in AV, IT and/or telecoms support, ideally within a professional services environment (law‑firm experience advantageous).
- Strong understanding of AV hardware, video conferencing platforms and room control systems.
- Excellent troubleshooting skills with a logical and methodical approach.
- Strong customer‑service orientation with confident, professional client‑facing communication skills.
- Calm, composed and solutions‑focused under pressure.
- Professional appearance, tone and manner.
- Technical Experience (desirable)
- Cisco and Crestron
- Zoom Meetings and Zoom Telephony
- Microsoft Teams
- ClickShare
- Windows 11 and Microsoft Office 365
- macOS
- Adobe Premiere / Rush
- Event lighting (e.g. Chauvet uplighters, wireless DMX)
Additional Requirements
- Ability to work rotating shifts (8:00-4:00 or 10:00-6:00).
- Flexibility to provide overtime and occasional weekend support for events or projects.
- Enthusiastic, self‑motivated and able to work independently and as part of a collaborative team.
- Strong desire to learn, develop and progress within a high‑standards environment.
AV & Telecoms Specialist employer: Ryder Reid
Contact Detail:
Ryder Reid Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AV & Telecoms Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections in the AV and telecoms industry, especially those who work in professional services. Attend industry events or webinars to meet potential employers and get your name out there.
✨Tip Number 2
Show off your skills! If you have the chance, create a portfolio showcasing your AV setups or troubleshooting successes. This can really impress during interviews and give you an edge over other candidates.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to AV support and customer service. Role-play with a friend or use online resources to refine your answers and boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate individuals like you. Keep an eye on our job listings and make sure your application stands out by tailoring it to the specific role.
We think you need these skills to ace AV & Telecoms Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the AV & Telecoms Specialist role. Highlight your relevant experience in AV support and telecoms, and don’t forget to showcase your troubleshooting skills and customer service orientation!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention specific experiences that demonstrate your ability to provide premium support and your enthusiasm for working in a professional services environment.
Show Off Your Technical Skills: We love seeing technical skills on applications! Make sure to list your experience with AV hardware, video conferencing platforms like Zoom and Microsoft Teams, and any other relevant tech. This will help us see how you can hit the ground running!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Ryder Reid
✨Know Your AV Gear
Make sure you brush up on your knowledge of AV hardware and video conferencing platforms. Be ready to discuss your experience with systems like Cisco, Crestron, Zoom, and Microsoft Teams. Showing that you can talk the talk will impress the interviewers!
✨Demonstrate Customer Service Skills
Since this role is client-facing, it's crucial to showcase your customer service orientation. Prepare examples of how you've provided exceptional support in previous roles, especially under pressure. This will highlight your calm and composed nature.
✨Prepare for Technical Questions
Expect some technical questions related to troubleshooting AV and telecoms issues. Brush up on common problems and solutions, and be ready to explain your logical approach to resolving them. This will show your methodical thinking and problem-solving skills.
✨Show Enthusiasm for Learning
The firm is looking for someone eager to grow within a high-performance environment. Be prepared to discuss your desire to learn new technologies and improve your skills. This will demonstrate your self-motivation and fit within their team culture.