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- Tasks: Support and improve enterprise applications in a fast-paced law firm environment.
- Company: Join a leading international law firm with over 30 years of recruitment expertise.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Why this job: Be part of a collaborative team enhancing critical business systems and user experience.
- Qualifications: 3+ years in application support, strong troubleshooting skills, and familiarity with ITSM platforms.
- Other info: Relevant certifications like ITIL Foundation are preferred; automation and process optimisation are key focuses.
The predicted salary is between 43200 - 72000 £ per year.
Applications Operations Analyst – London Permanent | Hybrid Working | Competitive Salary
An international law firm is seeking an experienced Applications Operations Analyst to join its London office. This is a fantastic opportunity to play a key role in maintaining and improving the performance, security, and reliability of enterprise applications across a dynamic and fast-paced professional services environment.
Reporting to the Manager of Applications Operations, the successful candidate will be responsible for day-to-day system support, patching, monitoring, and troubleshooting, while also contributing to process improvement, documentation, and integration stability. The role involves close collaboration with infrastructure, security, and business teams to ensure seamless application performance and user experience.
Key Responsibilities:
- Perform system maintenance, patching, and upgrades in line with change management procedures
- Monitor application health and performance, proactively resolving issues
- Manage user access controls and support security audits
- Respond to incidents and service requests within SLA targets
- Support application deployments, integrations, and configuration changes
- Maintain documentation, runbooks, and support knowledge base articles
- Identify opportunities for automation and process optimisation
- Track and report on KPIs, system uptime, and user engagement metrics
- Collaborate with cross-functional teams to support scalability and performance tuning
Ideal Candidate Profile:
- 3+ years of experience in enterprise application support or IT operations
- Strong troubleshooting and analytical skills
- Familiarity with ITSM platforms (e.g., ServiceNow) and monitoring tools
- Understanding of access management, patching, and vulnerability remediation
- Exposure to ITIL practices and professional services environments
- Experience with documentation tools and scripting (e.g., PowerShell, Python)
- Relevant certifications (e.g., ITIL Foundation) preferred
It offers the chance to work within a collaborative team and contribute to the ongoing improvement of critical business systems.
To express interest or learn more, please get in touch directly.
Due to the high volume of applications, we are not able to respond to all enquiries. If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage, however thank you for taking the time to apply.
Ryder Reid Legal is a recruitment specialist. For over thirty years we\’ve been connecting legal talent with many of the leading law firms in London and internationally. Follow our LinkedIn page for the latest vacancies.
https://uk.linkedin.com/company/ryder-reid-legal
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Applications Operations Analyst employer: Ryder Reid
Contact Detail:
Ryder Reid Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Applications Operations Analyst
✨Tip Number 1
Familiarise yourself with the specific applications and tools mentioned in the job description, such as ITSM platforms like ServiceNow and monitoring tools. This knowledge will not only help you during interviews but also demonstrate your proactive approach to understanding the role.
✨Tip Number 2
Highlight any experience you have with process improvement and automation. Be ready to discuss specific examples where you've successfully implemented changes that enhanced application performance or user experience, as this is a key responsibility of the role.
✨Tip Number 3
Network with professionals in the legal and IT operations sectors. Engaging with individuals who work in similar roles can provide valuable insights and potentially lead to referrals, which can significantly boost your chances of landing the job.
✨Tip Number 4
Prepare for potential technical assessments by brushing up on your troubleshooting and analytical skills. Being able to demonstrate your problem-solving abilities in real-time scenarios can set you apart from other candidates.
We think you need these skills to ace Applications Operations Analyst
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Applications Operations Analyst position. Understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasise your 3+ years of experience in enterprise application support or IT operations. Provide specific examples of troubleshooting, system maintenance, and any relevant tools you've used, such as ITSM platforms or scripting languages.
Showcase Your Skills: Make sure to highlight your analytical skills and familiarity with ITIL practices. Mention any relevant certifications, like ITIL Foundation, and how they relate to the role. This will demonstrate your commitment to professional development.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you're interested in the position and how your background aligns with the firm's needs. Be sure to mention your ability to collaborate with cross-functional teams and your approach to process improvement.
How to prepare for a job interview at Ryder Reid
✨Showcase Your Technical Skills
Make sure to highlight your experience with enterprise application support and any relevant tools you've used, such as ITSM platforms like ServiceNow. Be prepared to discuss specific examples of troubleshooting and system maintenance you've performed in previous roles.
✨Demonstrate Problem-Solving Abilities
During the interview, be ready to share instances where you've successfully resolved issues under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your responses and clearly illustrate your analytical skills.
✨Familiarise Yourself with ITIL Practices
Since the role involves ITIL practices, brush up on these concepts before your interview. Be prepared to discuss how you've applied ITIL principles in your past work, especially in relation to change management and service delivery.
✨Prepare Questions for the Interviewers
Think of insightful questions to ask about the team dynamics, the technologies they use, and their approach to process improvement. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.