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For Companies At a Glance
- Tasks: Provide top-notch IT support to lawyers and staff in a fast-paced environment.
- Company: Join a prestigious international law firm with a strong London presence.
- Benefits: Gain valuable training, work in a supportive culture, and enjoy career development opportunities.
- Why this job: Make a real impact by solving tech issues and supporting a dynamic team.
- Qualifications: Experience in 1st/2nd line support and strong troubleshooting skills required.
- Other info: Enjoy a varied role with exposure to high-performing teams and legal tech.
The predicted salary is between 36000 - 60000 ÂŁ per year.
A prestigious international law firm with a major London presence is seeking a Technical Support Specialist to join its highly regarded IT team. This is an excellent opportunity to work in a fast-paced, professional environment providing high-quality support to lawyers and business services staff.
About the Role
Reporting into the London Service Desk Manager, you will play a key role in delivering first-class technical support across the London office. You’ll be part of a collaborative IT team, assisting users on a wide range of IT issues, troubleshooting problems, and ensuring an exceptional level of service at all times. The position would suit someone who thrives in a busy corporate setting, has a strong customer service mindset, and enjoys solving problems in a calm, professional manner.
Key Responsibilities
- Provide first- and second-line IT support, resolving queries efficiently and professionally.
- Diagnose and troubleshoot technical issues, providing workarounds where needed.
- Support users in person and remotely using remote control tools.
- Configure new PCs, set up new users and laptops, and manage hardware inventory (training provided).
- Create, update, and resolve tickets within the firm’s service management system (training provided).
- Set up and support video conferencing (training provided).
- Provide clear troubleshooting guidance across Microsoft Office 365 (training provided).
- Assist with legal Word and Excel document issues (training provided).
- Respond to software “how-to” questions from staff.
- Support mobile users (iOS) and travelling attorneys (training provided).
- Participate in occasional Brussels office support visits.
- Assist with ad-hoc weekend shifts related to office moves.
Experience familiarity with legal tech such as iManage DeskSite is advantageous. Proven experience in 1st/2nd line Helpdesk support with strong troubleshooting skills. Previous experience supporting MS Office, ideally within a legal or professional services environment. Exceptional written and verbal communication skills. Self-motivated, enthusiastic, and proactive. Team-oriented, adaptable, and able to represent IT professionally. Minimum 1 year of experience within a legal IT environment. Ability to work independently and take ownership of tasks.
What’s on Offer
- Opportunity to work within one of the world’s most respected law firm environments.
- Training provided across multiple systems and tools.
- Exposure to high-performing teams and a collaborative, supportive culture.
- A role with real variety and room for development.
Due to the high volume of applications, we are not able to respond to all enquiries. If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage, however thank you for taking the time to apply.
Technical Support Specialist employer: Ryder Reid Legal
Contact Detail:
Ryder Reid Legal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Specialist
✨Tip Number 1
Network like a pro! Reach out to current employees at the firm on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your application noticed.
✨Tip Number 2
Prepare for the interview by practising common technical support scenarios. Think about how you'd troubleshoot issues with Microsoft Office 365 or set up video conferencing. Show them you’re ready to hit the ground running!
✨Tip Number 3
Don’t forget to showcase your customer service skills! Be ready to share examples of how you've helped users in the past, especially in high-pressure situations. They want to see that you can keep calm and deliver top-notch support.
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Technical Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Support Specialist role. Highlight your experience in 1st/2nd line support and any relevant legal tech knowledge. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Keep it professional but let your personality come through – we love a bit of character!
Show Off Your Communication Skills: Since exceptional communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen and know how to follow instructions!
How to prepare for a job interview at Ryder Reid Legal
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft Office 365 and any legal tech like iManage DeskSite. Be ready to discuss how you've tackled IT issues in the past and demonstrate your troubleshooting skills.
✨Showcase Your Customer Service Skills
This role is all about providing top-notch support, so be prepared to share examples of how you've delivered excellent customer service. Think of specific situations where you resolved a problem calmly and professionally, as this will resonate well with the interviewers.
✨Practice Problem-Solving Scenarios
Anticipate some common technical issues that might come up in the role and practice explaining how you would resolve them. This could include anything from setting up new users to troubleshooting video conferencing tools. Being able to articulate your thought process will impress the interviewers.
✨Demonstrate Team Spirit
Since you'll be part of a collaborative IT team, it's important to show that you're a team player. Share experiences where you've worked effectively with others to solve problems or improve processes. Highlighting your adaptability and willingness to support colleagues will go a long way.
