At a Glance
- Tasks: Provide 1st and 2nd line IT support in a dynamic, client-facing environment.
- Company: Join a leading international professional services firm with a high-performing IT team.
- Benefits: Hybrid work model, competitive salary, and opportunities for skill development.
- Other info: Fast-paced environment with a focus on continuous improvement and team success.
- Why this job: Enhance your tech skills while making a real difference for users.
- Qualifications: Experience in IT support and strong troubleshooting abilities required.
The predicted salary is between 30000 - 40000 € per year.
We are working with a leading international professional services firm to recruit a Service Delivery Analyst to join their high-performing IT team. This is an excellent opportunity for someone looking to combine service desk and deskside support responsibilities within a fast-paced, client-facing environment. This role offers a mix of 1st and 2nd line support, acting as a key point of contact for end users while also handling more complex technical issues and escalations.
The Role
As a Service Delivery Analyst, you will provide both remote and hands-on support to a diverse user base, ensuring seamless day-to-day IT operations. You will collaborate closely with wider IT teams and play an active role in delivering a first-class support experience. Key responsibilities include:
- Acting as the first point of contact for IT issues, managing calls, incidents, and service requests
- Providing deskside support for hardware, software, and user-related issues
- Troubleshooting and resolving technical incidents across a range of technologies
- Escalating more complex issues to specialist teams where required
- Supporting audio-visual and video conferencing setups (Teams, Zoom, WebEx)
- Assisting with deployments, testing, and system improvements
- Maintaining accurate records in a ticketing system (e.g. ServiceNow)
- Contributing to knowledge sharing and documentation
About You
You will be a customer-focused IT professional with a proactive mindset and strong troubleshooting skills, comfortable working both independently and as part of a wider team. Experience required:
- Previous experience in 1st and/or 2nd line IT support (ideally within professional services)
- Strong knowledge of:
- Windows 11 and iOS
- Microsoft Office 365 (including OneDrive, Intune, Azure / AVD)
- Hardware support (laptops, desktops, printers, mobile devices)
- Basic networking concepts
- Experience with ticketing systems (e.g. ServiceNow)
- Exposure to AV / conferencing technologies
- Desirable:
- Experience with legal applications (e.g. iManage, Intapp, BigHand)
- Understanding of ITIL frameworks
Key Skills
- Strong customer service and communication skills
- Excellent troubleshooting and problem-solving ability
- Able to manage multiple tasks in a fast-paced environment
- Proactive, adaptable, and solutions-focused
- Keen to contribute to continuous improvement and team success
If you’re looking for a role where you can develop your technical skills while working closely with end users in a professional environment, we’d love to hear from you.
Due to the high volume of applications, we are not able to respond to all enquiries. If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage, however thank you for taking the time to apply.
Ryder Reid Legal is a recruitment specialist. For over thirty years we've been connecting legal talent with many of the leading law firms in London and internationally. Follow our LinkedIn page for the latest vacancies.
Service Delivery Analyst in London employer: Ryder Reid Legal
Join a leading international professional services firm as a Service Delivery Analyst in London, where you will thrive in a dynamic hybrid work environment that balances office and remote work. The company fosters a collaborative culture, offering extensive opportunities for professional growth and development while ensuring a supportive atmosphere that values your contributions to delivering exceptional IT support. With a focus on continuous improvement and innovation, this role is perfect for those eager to enhance their technical skills in a fast-paced, client-facing setting.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Analyst in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Service Delivery Analyst role. You never know who might have the inside scoop on an opportunity.
✨Tip Number 2
Prepare for those interviews by brushing up on your troubleshooting skills and familiarising yourself with common IT issues. Practice explaining your thought process clearly, as communication is key in this role. We want you to shine!
✨Tip Number 3
Showcase your customer service skills during interviews. Remember, as a Service Delivery Analyst, you’ll be the first point of contact for users. Share examples of how you’ve handled difficult situations or resolved issues effectively in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Service Delivery Analyst in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your 1st and 2nd line support experience, especially if you've worked in professional services before. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Service Delivery Analyst role. Share specific examples of your troubleshooting skills and customer service experience. We love a good story!
Show Off Your Technical Skills:Don’t forget to mention your technical know-how! Whether it's Windows 11, Microsoft Office 365, or ticketing systems like ServiceNow, make sure we know what you’re capable of. This role is all about providing top-notch support, so let us see your expertise!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Ryder Reid Legal
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 11, iOS, and Microsoft Office 365. Be ready to discuss how you've used these technologies in previous roles, especially in a service desk or deskside support context.
✨Show Off Your Troubleshooting Skills
Prepare to share specific examples of how you've resolved technical issues in the past. Think about times when you had to troubleshoot hardware or software problems and be ready to explain your thought process.
✨Demonstrate Customer Service Savvy
Since this role is client-facing, practice articulating how you handle customer interactions. Highlight your communication skills and give examples of how you've provided excellent support to end users.
✨Familiarise Yourself with Ticketing Systems
If you've used ticketing systems like ServiceNow, be prepared to discuss your experience. If not, do some research on how they work and be ready to talk about how you would manage incidents and service requests effectively.
