At a Glance
- Tasks: Support Partners with billing, collections, and client operations in a dynamic law firm.
- Company: Prestigious US law firm with a collaborative and high-profile environment.
- Benefits: Hybrid work model, exposure to senior stakeholders, and career advancement opportunities.
- Why this job: Join a leading firm and make an impact through relationship management and operational excellence.
- Qualifications: Experience in legal finance, strong communication skills, and knowledge of billing processes.
The predicted salary is between 36000 - 44000 £ per year.
- Senior Client Operations Specialist
- London | US Law Firm | Hybrid
A prestigious US law firm is seeking a Senior Client Operations Specialist to join its London office.
This is a high-profile, Partner-facing position that combines billing, collections, and client administration, acting as a key point of contact for both internal stakeholders and clients.
Working as part of a close-knit team, you will support Partners throughout the client lifecycle, from engagement management and billing through to collections and client liaison.
The role offers significant exposure to senior stakeholders and would suit a confident legal finance professional who enjoys relationship management alongside hands‑on operational responsibilities.
Key Responsibilities
- Partner support - Build strong relationships with Partners, providing a responsive and high-quality service across billing, collections and client operations.
- Billing management - Prepare, review and amend draft bills, ensuring accuracy and compliance with client-specific billing requirements.
- Billing queries - Respond to billing and time entry queries, working closely with Partners and fee earners to resolve issues efficiently.
- Collections - Support the collections process, proactively following up on outstanding invoices and escalating issues where appropriate.
- WIP & A/R management - Assist with the monitoring and management of work in progress and accounts receivable balances.
- Reporting - Produce and distribute billing, collections and client-related reports for stakeholders across the business.
- Client reviews - Maintain and review client and matter information, ensuring records remain accurate and up to date.
- Write-offs & refunds - Support WIP write-offs, client refunds and account adjustments in line with firm procedures.
- Compliance & record keeping - Maintain records and documentation in accordance with firm policies and regulatory requirements.
Experience Required
- Previous experience within legal billing, revenue, client operations or a similar legal finance function.
- Experience working directly with Partners, fee earners and clients.
- Strong understanding of billing, collections and revenue processes.
- Good knowledge of VAT regulations.
- Experience using Aderant or a similar legal finance system would be beneficial.
- Excellent communication and stakeholder management skills.
This is an excellent opportunity for an experienced legal finance professional to join a leading US law firm in a highly visible role, offering a blend of billing, collections, client relationship management and operational responsibility, with excellent exposure to Partners and key client contacts.
Due to the high volume of applications, we are not able to respond to all enquiries.
If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage, however thank you for taking the time to apply.
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Senior Client Operations Specialist in London employer: Ryder Reid Legal
As a leading international professional services firm, we pride ourselves on fostering a collaborative and inclusive culture that prioritises continuous development and operational excellence. Our hybrid working model allows for flexibility while providing significant exposure to executive stakeholders across EMEA and Asia, making this an ideal environment for experienced technology leaders looking to make a meaningful impact. With a strong focus on innovation and the adoption of emerging technologies, we offer unparalleled opportunities for professional growth and the chance to shape the future of technology services within a complex international landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Client Operations Specialist in London
✨Get Involved in Law Societies
Join local law societies and attend their events – they're often a goldmine for networking and job opportunities in the legal field. Plus, it’s a great way to meet other budding lawyers and experienced solicitors who could provide vital insights and connections.
✨Tap into Online Legal Communities
Don’t underestimate the power of online platforms like LinkedIn and specific legal forums. Get active in discussions or share your thoughts on recent legal developments – this not only builds your visibility but also showcases your passion and knowledge in law.
✨Attend Career Fairs and Workshops
Look out for career fairs and workshops specifically focused on law. Many law firms, including Ryder Reid Legal, will be scouting for fresh talent, so bring your A-game and don’t shy away from making a memorable impression.
✨Leverage Your University’s Career Services
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We think you need these skills to ace Senior Client Operations Specialist in London
Some tips for your application 🫡
Highlight Your Legal Knowledge:When applying for a full-time role in legal services at Ryder Reid Legal, make sure to demonstrate your understanding of key legal principles and areas of law relevant to the position. Include any specific coursework, modules, or certifications, like LPC or BPTC qualifications, that showcase your legal expertise directly on your CV.
Showcase Your Research Skills:In the legal field, strong research skills are crucial. Use your application to illustrate how you've utilised these skills in past studies or work experiences – whether that's through past internships or significant projects. Mention any legal databases or tools you’re proficient in, as this can give you an edge.
Tailor That Cover Letter!:Your cover letter is your chance to shine! Make it personal by expressing your genuine interest in Ryder Reid Legal and the specific role of Senior Client Operations Specialist. Talk about why you want to be part of their team, how your unique experiences align with their values, and why you’re passionate about the legal sector.
Stay Formal but Friendly:While we all know the legal world can be pretty formal, don’t be afraid to let a bit of personality shine through in your written application. Use a respectful tone, but feel free to inject a little warmth; this approach can help you stand out and show you're a great fit for Ryder Reid Legal’s culture!
How to prepare for a job interview at Ryder Reid Legal
✨Know Your Legal Principles
Brush up on foundational legal principles relevant to the specific area of law you’re applying for, whether it’s corporate, criminal, or family law. We might get asked situational questions to test your knowledge, so being articulate about key concepts will make you stand out.
✨Be Ready for Case Studies
Full-time legal roles often involve case studies during interviews. Prepare to analyse a hypothetical case and discuss your approach to it. Practising this with a peer or mentor can help us refine our reasoning and articulate a solid legal argument.
✨Show Off Your Research Skills
As legal professionals, strong research skills are a must. Have examples ready of how you've effectively used legal databases or conducted thorough legal research in your past experiences. It's a great way to demonstrate your readiness for the role at Ryder Reid Legal.
✨Exude Professionalism and Confidence
In the legal field, professionalism is key. During the interview, we should maintain good eye contact and communicate clearly to show that we’re not just knowledgeable, but also confident. This can make a positive impression on your potential colleagues at Ryder Reid Legal.
