At a Glance
- Tasks: Provide hands-on IT support and ensure smooth operations for users in a dynamic law firm.
- Company: Join a prestigious international law firm with a collaborative tech team.
- Benefits: Gain valuable experience, develop your skills, and work in a fast-paced environment.
- Other info: Opportunity to grow your career in a supportive and engaging workplace.
- Why this job: Be the go-to tech guru and make a real difference in a professional setting.
- Qualifications: Experience in IT support, strong troubleshooting skills, and a proactive mindset.
The predicted salary is between 30000 - 40000 £ per year.
An international law firm is seeking an IT User Support Specialist to join its growing technology team. This is a hands-on, client-facing role where you’ll be a trusted presence on the ground, ensuring the smooth running of day-to-day IT operations and delivering exceptional support to users across the business. You’ll work closely with colleagues at all levels, including fee earners, providing high-quality technical assistance, supporting hardware and software, troubleshooting mobile devices, maintaining AV/VC equipment, and assisting with office setups and moves. You’ll also collaborate with core IT teams on wider technology rollouts and projects, helping to ensure seamless adoption across the firm.
The firm is looking for someone who is confident, personable, and able to build strong relationships. You should be someone the team can trust to represent IT professionally, communicate clearly, and handle support issues with calm, competence, and initiative.
Key Duties- Provide first-line and deskside support for desktop hardware, software, and mobile devices
- Maintain and track hardware inventory, ensuring accurate records
- Support office setups, breakdowns, and internal moves
- Deliver AV and videoconference support, including room setups and troubleshooting
- Assist with telephone, voicemail, and remote access technologies (Citrix, VPN, RDP)
- Log, track, and escalate support tickets, ensuring timely resolution
- Identify recurring issues and proactively flag training opportunities
- Coordinate with IT vendors and internal teams on technology rollouts and projects
- Perform routine and preventative maintenance across office systems
- Experience providing IT support in a professional office environment (legal sector experience highly advantageous)
- Strong knowledge of Windows 10, Microsoft O365 (Outlook, Word, Excel, PowerPoint), and common desktop hardware
- Confident troubleshooting skills with the ability to resolve moderately complex issues or suggest effective alternatives
- Experience supporting iOS/Android devices and familiarity with tools such as Enterprise Vault, Filesite, or other document management systems
- Knowledge of printers, scanners, AV equipment, video conferencing tools (Zoom, Webex), and remote access technologies
- A proactive, service-driven mindset — someone who spots issues early, communicates clearly, and follows through
- Strong interpersonal skills, with the ability to engage confidently with stakeholders at all levels
- A calm, adaptable approach, thriving in a fast-paced environment where no two days are the same
Due to the high volume of applications, we are not able to respond to all enquiries. If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage, however thank you for taking the time to apply.
Ryder Reid Legal is a recruitment specialist. For over thirty years we've been connecting legal talent with many of the leading law firms in London and internationally. Follow our LinkedIn page for the latest vacancies.
StudySmarter Expert Advice🤫
We think this is how you could land IT User Support Specialist
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Ryder Reid Legal values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Ryder Reid Legal might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Ryder Reid Legal!
✨Direct Apply to Ryder Reid Legal
Let's not forget to apply directly through the Ryder Reid Legal website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT User Support Specialist
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Ryder Reid Legal.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Ryder Reid Legal. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Ryder Reid Legal
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
