The Opportunity
This role sits within a highly regarded IT team and offers a blend of:
- Technology support and troubleshooting
- User training and coaching
- Technology adoption and best practice guidance
- Process improvement and problem solving
- Stakeholder engagement across the business
You'll become a trusted point of contact for end users, helping to drive technology usage, improve efficiency, and enhance the overall user experience.
Key Responsibilities
- Provide hands-on support for a range of technologies, applications and devices
- Assist users with Microsoft Office, document management systems and other business-critical applications
- Deliver training, coaching and guidance to improve technology adoption and user proficiency
- Respond to and elevate technical issues through the service management platform
- Work closely with wider IT teams to ensure efficient issue resolution
- Identify trends, recurring issues and opportunities for process improvements
- Promote technology best practices, security standards and firm policies
- Build strong relationships with stakeholders across the business and provide a high level of customer service
What They're Looking For
- Approximately 3 years' experience in an IT support role
- Experience gained within a law firm, professional services environment or other customer-focused organisation would be advantageous
- Strong working knowledge of Microsoft Office applications
- Excellent communication and interpersonal skills
- A positive attitude, willingness to learn and strong problem-solving ability
- Highly organised with strong attention to detail
- Able to prioritise effectively and work calmly under pressure
- IT-related degree beneficial but not essential
Why Consider This Role?
- Opportunity to move beyond a traditional helpdesk position
- Exposure to a broad range of technologies and business stakeholders
- Supportive team environment with excellent learning opportunities
- High level of responsibility and visibility within the business
- Clear opportunity to develop your technical and professional skill set
- Competitive salary and benefits package
Working Arrangements
- Location: London
- Office Attendance: 5 days per week
- Hours: Typically 8:30am-5:00pm or 9:30am-6:00pm, depending on business requirements and events
If you're an ambitious IT support professional looking for a role where you can build relationships, develop your technical expertise and make a real impact within a prestigious international organisation, we'd love to hear from you.
Due to the high volume of applications, we are not able to respond to all enquiries. If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage, however thank you for taking the time to apply.
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Information Technology Support Coordinator employer: Ryder Reid Legal
As a leading international professional services firm, we pride ourselves on fostering a collaborative and inclusive culture that prioritises continuous development and operational excellence. Our hybrid working model allows for flexibility while providing significant exposure to executive stakeholders across EMEA and Asia, making this an ideal environment for experienced technology leaders looking to make a meaningful impact. With a strong focus on innovation and the adoption of emerging technologies, we offer unparalleled opportunities for professional growth and the chance to shape the future of technology services within a complex international landscape.
