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For Companies At a Glance
- Tasks: Provide hands-on IT support and troubleshoot technical issues in a dynamic law firm.
- Company: Join a leading international law firm with a focus on equality and inclusion.
- Benefits: Gain valuable experience in a professional environment with opportunities for growth.
- Why this job: Make a real impact by supporting cutting-edge technology in a collaborative team.
- Qualifications: 12 months of IT support experience and strong communication skills required.
- Other info: Exciting career prospects in a diverse and inclusive workplace.
The predicted salary is between 36000 - 60000 £ per year.
A leading international law firm is seeking an IT Support Analyst to join its busy London Information Services team. This role provides hands-on technical support across the office, covering hardware, software, meetings technology, and user support.
Key Responsibilities
- Provide remote support for laptops, iPhones/iPads, and encrypted devices.
- Assist with RSA server administration and mobile device management.
- Set up meeting rooms, hybrid meetings (Teams/Zoom), and event tech.
- Log, manage, and resolve helpdesk tickets.
- Troubleshoot and escalate technical issues when required.
- Support office moves, PC reimaging, hardware replacements, and visitor equipment setup.
Requirements
- Minimum 12 months experience in an IT support role (professional services experience beneficial but not essential).
- Strong knowledge of Windows Server, Windows 11, Microsoft 365, with advantage for iManage and Aderant iTimekeep.
- Experience with Exchange, Outlook, Citrix, RSA tokens/remote access, iOS/Android, and HP printers.
- Excellent communication and prioritisation skills with a proactive, service-focused approach.
Equal Opportunities
The organisation is committed to equality, diversity, and inclusion, welcoming applicants from all backgrounds.
Information Technology Support Analyst in City of London employer: Ryder Reid Legal
Contact Detail:
Ryder Reid Legal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Analyst in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in law firms. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to demonstrate your technical know-how. Bring examples of how you've solved problems in the past.
✨Tip Number 3
Stay updated on tech trends! Make sure you're familiar with the latest tools and software relevant to the role, like Microsoft 365 and remote access technologies. This shows you're proactive and ready to hit the ground running.
✨Tip Number 4
Apply through our website! We make it easy for you to find and apply for roles that match your skills. Plus, it gives us a chance to see your application first-hand, which can really help you stand out!
We think you need these skills to ace Information Technology Support Analyst in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant IT support experience. We want to see how your skills match the job description, so don’t be shy about showcasing your knowledge of Windows Server, Microsoft 365, and any other tech you've worked with.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Communication Skills: Since this role involves a lot of user support, make sure your application reflects your excellent communication skills. Whether it’s in your CV or cover letter, let us know how you’ve effectively communicated technical information to non-techies.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Ryder Reid Legal
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Server, Windows 11, and Microsoft 365. Familiarise yourself with the tools mentioned in the job description, like iManage and Aderant iTimekeep, as well as troubleshooting common issues with Exchange and Outlook.
✨Show Off Your Communication Skills
Since this role requires excellent communication, practice explaining technical concepts in simple terms. You might be asked to describe how you would assist a non-technical user, so think about examples from your past experience where you've done just that.
✨Prepare for Scenario Questions
Expect questions that put you in real-life support scenarios. Think about how you would handle a helpdesk ticket or troubleshoot a hybrid meeting setup. Prepare specific examples that showcase your problem-solving skills and proactive approach.
✨Demonstrate Your Service-Focused Mindset
This role is all about user support, so be ready to discuss how you prioritise user needs. Share experiences where you went above and beyond to ensure a smooth tech experience for users, highlighting your commitment to service excellence.
