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- Tasks: Provide top-notch AV and telecom support for meetings and events.
- Company: Join a global law firm with a dynamic IT team in London.
- Benefits: Competitive salary, professional growth, and a collaborative work environment.
- Other info: Flexible shifts and opportunities for overtime; perfect for tech enthusiasts eager to learn.
- Why this job: Be the go-to tech guru and make a real impact in a high-performance setting.
- Qualifications: 2+ years in AV or telecoms support, strong troubleshooting skills, and a customer-focused mindset.
The predicted salary is between 35000 - 45000 £ per year.
The London office of a global law firm is seeking a proactive and service-driven AV & Telecoms Specialist to join their IT team. This is a highly visible, client-facing role that plays a critical part in ensuring seamless audiovisual and telephony support across the firm. The team is keen to hire someone who demonstrates strong fundamentals, excellent presentation, and the potential to grow within a high-performance professional services environment.
Key Responsibilities
- Audio-Visual Support
- Provide end-to-end AV support across all conference and meeting rooms.
- Deliver premium, white-glove support to clients, attorneys and senior leadership.
- Set up, test, monitor and troubleshoot AV systems for meetings, hearings, trials, depositions and firm-wide events.
- Support and operate Zoom and Microsoft Teams video conferencing.
- Manage displays, microphones, cameras and Cisco/Crestron room control systems.
- Perform routine preventative maintenance and escalate issues where required.
- Provide Level 1 and Level 2 support for the firm’s Zoom Phone telephony system.
- Assist with onboarding and offboarding, including handset deployment, configuration and routing.
- Support voicemail setup, call routing and handset troubleshooting.
- Liaise with third-party service providers for escalations.
- Maintain and update telephony and AV hardware inventory.
Person Specification
- Required Skills & Experience
- Minimum 2 years’ experience in AV, IT and/or telecoms support, ideally within a professional services environment (law firm experience advantageous).
- Strong understanding of AV hardware, video conferencing platforms and room control systems.
- Excellent troubleshooting skills with a logical and methodical approach.
- Strong customer-service orientation with confident, professional client-facing communication skills.
- Calm, composed and solutions-focused under pressure.
- Professional appearance, tone and manner.
- Cisco and Crestron
- Zoom Meetings and Zoom Telephony
- Microsoft Teams
- ClickShare
- Windows 11 and Microsoft Office 365
- macOS
- Adobe Premiere / Rush
- Event lighting (e.g. Chauvet uplighters, wireless DMX)
Additional Requirements
- Ability to work rotating shifts (8:00–4:00 or 10:00–6:00).
- Flexibility to provide overtime and occasional weekend support for events or projects.
- Enthusiastic, self-motivated and able to work independently and as part of a collaborative team.
- Strong desire to learn, develop and progress within a high-standards environment.
If you are interested in learning more or would like to apply, please submit your CV for consideration today.
Audio Visual & Telecoms Specialist in City of London employer: Ryder Reid Legal
Contact Detail:
Ryder Reid Legal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Audio Visual & Telecoms Specialist in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working in AV and telecoms. Attend events or webinars where you can meet potential employers and showcase your skills.
✨Tip Number 2
Prepare for interviews by practising common questions related to AV support and client-facing roles. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Showcase your technical skills! Create a portfolio or a presentation that highlights your experience with AV systems, video conferencing tools, and troubleshooting. This will set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Audio Visual & Telecoms Specialist in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the AV & Telecoms Specialist role. Highlight your relevant experience in AV support and telecoms, and don’t forget to mention any specific tools or systems you’ve worked with that match the job description.
Showcase Your Skills: In your application, emphasise your troubleshooting skills and customer service orientation. Use examples from your past experiences to demonstrate how you've provided premium support in high-pressure situations.
Be Professional: Since this is a client-facing role, ensure your application reflects a professional tone. This includes your CV format, language used, and even the way you present your experiences. First impressions count!
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s straightforward and ensures your application goes directly to the right team. Don’t miss out on this opportunity!
How to prepare for a job interview at Ryder Reid Legal
✨Know Your AV Gear
Make sure you brush up on your knowledge of AV hardware and video conferencing platforms. Familiarise yourself with systems like Cisco, Crestron, Zoom, and Microsoft Teams. Being able to discuss these confidently will show that you're ready to hit the ground running.
✨Showcase Your Customer Service Skills
Since this role is client-facing, it's crucial to demonstrate your strong customer service orientation. Prepare examples from your past experiences where you've provided exceptional support, especially under pressure. This will highlight your ability to maintain professionalism in a high-performance environment.
✨Practice Troubleshooting Scenarios
Anticipate common AV and telecoms issues that might arise during meetings or events. Think through how you would troubleshoot these problems logically and methodically. You could even role-play these scenarios with a friend to build your confidence.
✨Demonstrate Your Enthusiasm for Learning
The firm is looking for someone who is self-motivated and eager to grow. Be prepared to discuss how you stay updated with the latest technologies and your desire to develop your skills further. Showing that you're proactive about your professional growth can set you apart from other candidates.