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- Tasks: Support AV and video conferencing tech for high-profile meetings and events.
- Company: Join Ryder Reid Legal, a top recruitment specialist in the legal sector.
- Benefits: Enjoy a competitive salary and flexible working hours in a dynamic environment.
- Why this job: Be part of a fast-growing law firm and enhance your AV skills while making an impact.
- Qualifications: Bachelor's degree in Computer Science and 5 years of AV/VC support experience required.
- Other info: Opportunity to work in a vibrant London office with a focus on technology.
The predicted salary is between 36000 - 60000 £ per year.
Title: Senior Technical Support Specialist Salary: Competitive Hours: Monday to Friday, 9.30 am to 5.30 pm (Flexibility required) Ryder Reid Legal is seeking a tech-savvy professional with a passion for audiovisual (AV) and video conferencing (VC) technology to join one of our growing, global law clients as a Senior Technical Support Specialist team at their London office. In this role, the Senior Technical Support Specialist will support conference rooms and webcasting events, ensuring seamless technology integration and event success. This role provides an amazing opportunity for the ideal candidate to join one of London’s fastest growing law firms and utilise their AV and VC knowledge. Key Responsibilities: Provide comprehensive AV support, including setup, troubleshooting, and maintenance. Facilitate high-profile VIP meetings and events, offering immediate in-person assistance. Manage daily operations of video conferencing platforms, including Zoom Rooms and LifeSize. Perform first-level editing for events and webinars, ensuring high-quality production. Collaborate with technology departments to maintain network connectivity and data security. Personal Specification: Exceptional customer service skills with a friendly and professional demeanour. Strong technical skills across various AV and VC platforms. Proficiency in troubleshooting Windows OS, Microsoft Office, and networking issues. Effective communication skills, translating technical concepts for non-technical users. Ability to work independently and as part of a team under pressure. Qualifications: Bachelor’s degree in Computer Science or related field. Minimum of 5 years’ experience in desktop and AV/VC support. Due to the high volume of applications, we are not able to respond to all enquiries. If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage, however thank you for taking the time to apply. Ryder Reid Legal is a recruitment specialist. For almost thirty years we’ve been connecting legal talent with many of the leading law firms in London and internationally. Follow our LinkedIn page for the latest vacancies. https://uk.linkedin.com/company/ryder-reid-legal
AV Specialist - Global Law Firm employer: Ryder Reid Legal
Contact Detail:
Ryder Reid Legal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AV Specialist - Global Law Firm
✨Tip Number 1
Familiarize yourself with the specific AV and VC technologies mentioned in the job description, such as Zoom Rooms and LifeSize. Having hands-on experience or certifications in these platforms can set you apart from other candidates.
✨Tip Number 2
Highlight your customer service skills during the interview process. Since this role involves supporting high-profile VIP meetings, demonstrating your ability to remain calm and professional under pressure will be crucial.
✨Tip Number 3
Prepare to discuss your troubleshooting experience with Windows OS and Microsoft Office. Be ready to provide examples of how you've resolved technical issues in past roles, as this will showcase your problem-solving abilities.
✨Tip Number 4
Network with professionals in the legal and tech industries. Engaging with others on platforms like LinkedIn can help you learn more about the company culture and potentially get referrals, increasing your chances of landing the job.
We think you need these skills to ace AV Specialist - Global Law Firm
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with AV and VC technologies. Include specific examples of how you've provided support in similar roles, especially in high-pressure environments.
Craft a Strong Cover Letter: In your cover letter, express your passion for audiovisual technology and customer service. Mention your ability to troubleshoot and provide immediate assistance during events, as these are key aspects of the role.
Showcase Technical Skills: Clearly outline your technical skills related to AV and VC platforms in your application. Mention your proficiency with tools like Zoom Rooms and LifeSize, as well as your experience with Windows OS and Microsoft Office.
Highlight Communication Abilities: Emphasize your effective communication skills in your application. Provide examples of how you've successfully translated technical concepts for non-technical users, which is crucial for this position.
How to prepare for a job interview at Ryder Reid Legal
✨Show Your AV Passion
Make sure to express your enthusiasm for audiovisual and video conferencing technology. Share specific examples of how you've successfully managed AV setups or resolved technical issues in the past.
✨Demonstrate Customer Service Skills
Since exceptional customer service is key for this role, prepare to discuss situations where you provided outstanding support. Highlight your friendly demeanor and ability to communicate effectively with non-technical users.
✨Prepare for Technical Questions
Expect questions related to troubleshooting AV and VC platforms. Brush up on your knowledge of Zoom Rooms, LifeSize, and common networking issues to showcase your technical expertise.
✨Highlight Team Collaboration
This role requires both independent work and teamwork. Be ready to share examples of how you've collaborated with others in high-pressure situations, ensuring successful event outcomes.
