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- Tasks: Support and improve enterprise applications in a fast-paced law firm environment.
- Company: Join a leading international law firm with over 30 years of connecting legal talent.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Why this job: Be part of a collaborative team enhancing critical business systems and user experience.
- Qualifications: 3+ years in application support, strong troubleshooting skills, and familiarity with ITSM platforms.
- Other info: Relevant certifications like ITIL Foundation are preferred; automation and process optimisation are key focuses.
The predicted salary is between 36000 - 60000 £ per year.
Applications Operations Analyst – London
Permanent | Hybrid Working | Competitive Salary
An international law firm is seeking an experienced Applications Operations Analyst to join its London office. This is a fantastic opportunity to play a key role in maintaining and improving the performance, security, and reliability of enterprise applications across a dynamic and fast-paced professional services environment.
Reporting to the Manager of Applications Operations, the successful candidate will be responsible for day-to-day system support, patching, monitoring, and troubleshooting, while also contributing to process improvement, documentation, and integration stability. The role involves close collaboration with infrastructure, security, and business teams to ensure seamless application performance and user experience.
Key Responsibilities:
- Perform system maintenance, patching, and upgrades in line with change management procedures
- Monitor application health and performance, proactively resolving issues
- Manage user access controls and support security audits
- Respond to incidents and service requests within SLA targets
- Support application deployments, integrations, and configuration changes
- Maintain documentation, runbooks, and support knowledge base articles
- Identify opportunities for automation and process optimisation
- Track and report on KPIs, system uptime, and user engagement metrics
- Collaborate with cross-functional teams to support scalability and performance tuning
Ideal Candidate Profile:
- 3+ years of experience in enterprise application support or IT operations
- Strong troubleshooting and analytical skills
- Familiarity with ITSM platforms (e.g., ServiceNow) and monitoring tools
- Understanding of access management, patching, and vulnerability remediation
- Exposure to ITIL practices and professional services environments
- Experience with documentation tools and scripting (e.g., PowerShell, Python)
- Relevant certifications (e.g., ITIL Foundation) preferred
It offers the chance to work within a collaborative team and contribute to the ongoing improvement of critical business systems.
To express interest or learn more, please get in touch directly.
Due to the high volume of applications, we are not able to respond to all enquiries. If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage, however thank you for taking the time to apply.
Ryder Reid Legal is a recruitment specialist. For over thirty years we\’ve been connecting legal talent with many of the leading law firms in London and internationally. Follow our LinkedIn page for the latest vacancies.
https://uk.linkedin.com/company/ryder-reid-legal
Applications Operations Analyst employer: Ryder Reid Legal
Contact Detail:
Ryder Reid Legal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Applications Operations Analyst
✨Tip Number 1
Familiarise yourself with the specific applications and tools mentioned in the job description, such as ITSM platforms like ServiceNow and monitoring tools. This knowledge will not only help you during the interview but also demonstrate your proactive approach to understanding the role.
✨Tip Number 2
Network with professionals in the legal and IT operations sectors. Attend industry events or join relevant online forums to connect with people who work in similar roles. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your experience with troubleshooting and analytical skills in detail. Think of specific examples where you've successfully resolved issues or improved processes, as this will showcase your capability to handle the responsibilities of the role.
✨Tip Number 4
Stay updated on the latest trends in application performance management and security. Being knowledgeable about current best practices and emerging technologies will set you apart from other candidates and show your commitment to continuous learning.
We think you need these skills to ace Applications Operations Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in enterprise application support and IT operations. Emphasise your troubleshooting skills and familiarity with ITSM platforms, as these are key for the Applications Operations Analyst role.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the position and the firm. Mention specific experiences that demonstrate your ability to maintain and improve application performance, and how you can contribute to process improvement and collaboration with cross-functional teams.
Showcase Relevant Skills: Clearly outline your technical skills, such as knowledge of patching, access management, and scripting languages like PowerShell or Python. Highlight any relevant certifications, such as ITIL Foundation, to strengthen your application.
Follow Application Instructions: Ensure you follow all application instructions provided by the company. Submit your application through our website, including all required documents, and double-check for any specific requirements mentioned in the job description.
How to prepare for a job interview at Ryder Reid Legal
✨Showcase Your Technical Skills
Make sure to highlight your experience with enterprise application support and any relevant tools you've used, such as ITSM platforms like ServiceNow. Be prepared to discuss specific examples of troubleshooting and system maintenance you've performed in previous roles.
✨Demonstrate Problem-Solving Abilities
During the interview, be ready to share instances where you've successfully resolved issues under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your responses and clearly illustrate your analytical skills.
✨Familiarise Yourself with ITIL Practices
Since the role involves ITIL practices, brush up on your knowledge of these frameworks. Be prepared to discuss how you've applied ITIL principles in your past work, especially in relation to change management and service delivery.
✨Prepare for Collaboration Questions
Given the collaborative nature of the role, think about your experiences working with cross-functional teams. Be ready to discuss how you’ve contributed to team projects and how you handle communication and conflict within a team setting.
