Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support and improve enterprise applications in a fast-paced law firm environment.
- Company: Join a leading international law firm with over 30 years of experience in legal recruitment.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Why this job: Be part of a collaborative team enhancing critical business systems and user experiences.
- Qualifications: 3 years in application support, strong troubleshooting skills, and familiarity with ITSM platforms required.
- Other info: Relevant certifications like ITIL Foundation are preferred; apply directly for more details.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Applications Operations Analyst – London Permanent | Hybrid Working | Competitive Salary
An international law firm is seeking an experienced Applications Operations Analyst to join its London office. This is a fantastic opportunity to play a key role in maintaining and improving the performance, security, and reliability of enterprise applications across a dynamic and fast-paced professional services environment.
Reporting to the Manager of Applications Operations, the successful candidate will be responsible for day-to-day system support, patching, monitoring, and troubleshooting, while also contributing to process improvement, documentation, and integration stability. The role involves close collaboration with infrastructure, security, and business teams to ensure seamless application performance and user experience.
Responsibilities
- Perform system maintenance, patching, and upgrades in line with change management procedures
- Monitor application health and performance, proactively resolving issues
- Manage user access controls and support security audits
- Respond to incidents and service requests within SLA targets
- Support application deployments, integrations, and configuration changes
- Maintain documentation, runbooks, and support knowledge base articles
- Identify opportunities for automation and process optimisation
- Track and report on KPIs, system uptime, and user engagement metrics
- Collaborate with cross-functional teams to support scalability and performance tuning
Ideal Candidate
- 3+ years of experience in enterprise application support or IT operations
- Strong troubleshooting and analytical skills
- Familiarity with ITSM platforms (e.g., ServiceNow) and monitoring tools
- Understanding of access management, patching, and vulnerability remediation
- Exposure to ITIL practices and professional services environments
- Experience with documentation tools and scripting (e.g., PowerShell, Python)
It offers the chance to work within a collaborative team and contribute to the ongoing improvement of critical business systems.
To express interest or learn more, please get in touch directly.
It is not possible to respond to all enquiries due to high volume. If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage.
#J-18808-Ljbffr
Applications Operations Analyst employer: Ryder Reid Legal
Contact Detail:
Ryder Reid Legal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Applications Operations Analyst
✨Tip Number 1
Familiarise yourself with the specific applications and tools mentioned in the job description, such as ITSM platforms like ServiceNow and monitoring tools. This knowledge will not only help you during the interview but also demonstrate your proactive approach to understanding the role.
✨Tip Number 2
Highlight any experience you have with automation and process optimisation. Be prepared to discuss specific examples of how you've improved system performance or user experience in previous roles, as this aligns closely with the responsibilities of the position.
✨Tip Number 3
Network with professionals in the legal and IT operations sectors. Engaging with individuals who work in similar roles can provide valuable insights and potentially lead to referrals, which can significantly boost your chances of landing the job.
✨Tip Number 4
Prepare for potential technical questions by brushing up on your troubleshooting and analytical skills. Consider practising common scenarios you might face in the role, as demonstrating your problem-solving abilities can set you apart from other candidates.
We think you need these skills to ace Applications Operations Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in enterprise application support or IT operations. Emphasise your troubleshooting skills and familiarity with ITSM platforms, as these are key for the Applications Operations Analyst role.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the law firm. Mention specific experiences that demonstrate your ability to maintain and improve application performance, and how you can contribute to process improvement and documentation.
Highlight Relevant Skills: Clearly outline your technical skills, such as knowledge of patching, access management, and scripting languages like PowerShell or Python. If you have relevant certifications like ITIL Foundation, make sure to include them prominently.
Follow Application Instructions: Ensure you follow any specific application instructions provided by the law firm. This may include submitting documents in a particular format or addressing your application to a specific person. Attention to detail is crucial!
How to prepare for a job interview at Ryder Reid Legal
✨Showcase Your Technical Skills
Make sure to highlight your experience with enterprise application support and any relevant tools you've used, such as ITSM platforms like ServiceNow. Be prepared to discuss specific examples of troubleshooting and system maintenance you've performed in previous roles.
✨Demonstrate Problem-Solving Abilities
During the interview, be ready to share instances where you've successfully resolved issues under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your responses and clearly illustrate your analytical skills.
✨Familiarise Yourself with ITIL Practices
Since the role involves understanding ITIL practices, brush up on these concepts before your interview. Be prepared to discuss how you've applied ITIL principles in your past work, especially in relation to change management and service delivery.
✨Prepare for Collaboration Questions
Given the collaborative nature of the role, think about your experiences working with cross-functional teams. Be ready to discuss how you’ve contributed to team projects, particularly in improving application performance and user experience.
