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- Tasks: Support and improve enterprise applications in a fast-paced law firm environment.
- Company: Join a leading international law firm with over 30 years of experience in legal recruitment.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Why this job: Be part of a collaborative team enhancing critical business systems and user experiences.
- Qualifications: 3+ years in application support, strong troubleshooting skills, and familiarity with ITSM platforms required.
- Other info: Relevant certifications like ITIL Foundation are preferred; automation and process optimisation are key focus areas.
The predicted salary is between 28800 - 42000 £ per year.
Overview Applications Operations Analyst – London Permanent | Hybrid Working | Competitive SalaryAn international law firm is seeking an experienced Applications Operations Analyst to join its London office. This is a fantastic opportunity to play a key role in maintaining and improving the performance, security, and reliability of enterprise applications across a dynamic and fast-paced professional services environment.Reporting to the Manager of Applications Operations, the successful candidate will be responsible for day-to-day system support, patching, monitoring, and troubleshooting, while also contributing to process improvement, documentation, and integration stability. The role involves close collaboration with infrastructure, security, and business teams to ensure seamless application performance and user experience.
Responsibilities
Perform system maintenance, patching, and upgrades in line with change management procedures
Monitor application health and performance, proactively resolving issues
Manage user access controls and support security audits
Respond to incidents and service requests within SLA targets
Support application deployments, integrations, and configuration changes
Maintain documentation, runbooks, and support knowledge base articles
Identify opportunities for automation and process optimisation
Track and report on KPIs, system uptime, and user engagement metrics
Collaborate with cross-functional teams to support scalability and performance tuning
Ideal Candidate
3+ years of experience in enterprise application support or IT operations
Strong troubleshooting and analytical skills
Familiarity with ITSM platforms (e.g., ServiceNow) and monitoring tools
Understanding of access management, patching, and vulnerability remediation
Exposure to ITIL practices and professional services environments
Experience with documentation tools and scripting (e.g., PowerShell, Python)
It offers the chance to work within a collaborative team and contribute to the ongoing improvement of critical business systems.
To express interest or learn more, please get in touch directly.
It is not possible to respond to all enquiries due to high volume. If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage.
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Applications Operations Analyst employer: Ryder Reid Legal
Contact Detail:
Ryder Reid Legal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Applications Operations Analyst
✨Tip Number 1
Familiarise yourself with the specific applications and tools mentioned in the job description, such as ITSM platforms like ServiceNow and monitoring tools. This knowledge will not only help you during interviews but also demonstrate your proactive approach to understanding the role.
✨Tip Number 2
Network with professionals in the legal and IT operations sectors. Attend industry events or join relevant online forums to connect with people who work in similar roles. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Showcase your troubleshooting and analytical skills through practical examples. Prepare to discuss specific instances where you've resolved complex issues or improved processes, as this will highlight your capability to handle the responsibilities of the role.
✨Tip Number 4
Stay updated on the latest trends in application performance management and security. Being knowledgeable about current best practices and emerging technologies will set you apart from other candidates and show your commitment to continuous improvement.
We think you need these skills to ace Applications Operations Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in enterprise application support or IT operations. Emphasise your troubleshooting skills and familiarity with ITSM platforms, as these are key for the Applications Operations Analyst role.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the position and the firm. Mention specific experiences that demonstrate your ability to maintain and improve application performance, and how you can contribute to process improvement and documentation.
Showcase Relevant Skills: Clearly outline your technical skills, such as knowledge of patching, access management, and scripting languages like PowerShell or Python. Highlight any relevant certifications, such as ITIL Foundation, to strengthen your application.
Follow Application Instructions: Ensure you follow all application instructions provided by the company. Submit your application through our website, including all required documents, and double-check for any specific requirements mentioned in the job description.
How to prepare for a job interview at Ryder Reid Legal
✨Showcase Your Technical Skills
Make sure to highlight your experience with enterprise application support and any relevant tools you've used, such as ITSM platforms like ServiceNow. Be prepared to discuss specific examples of troubleshooting and system maintenance you've performed in previous roles.
✨Demonstrate Problem-Solving Abilities
During the interview, be ready to share instances where you've successfully resolved complex issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses, showcasing your analytical skills and how you approach problem-solving.
✨Familiarise Yourself with ITIL Practices
Since the role involves ITIL practices, brush up on your knowledge of these frameworks. Be prepared to discuss how you've applied ITIL principles in your past work, particularly in relation to change management and service delivery.
✨Prepare for Collaboration Questions
Given the collaborative nature of the role, expect questions about teamwork and cross-functional collaboration. Think of examples where you've worked closely with other teams, such as infrastructure or security, to achieve a common goal.
