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- Tasks: Provide top-notch IT support to users in a fast-paced legal environment.
- Company: Join a prestigious global law firm with a collaborative culture.
- Benefits: Competitive salary and opportunities for skill development.
- Why this job: Gain visibility in a global team while enhancing your tech skills.
- Qualifications: Experience in IT support and strong customer service skills required.
- Other info: Dynamic role with the chance to work on exciting IT projects.
The predicted salary is between 28800 - 43200 £ per year.
We are supporting a leading international law firm in their search for an experienced Deskside Support Analyst to join their London office. This is a key role providing high-quality 1st and 2nd line support to users across the London and EU offices, as well as visiting attorneys from overseas. The role offers excellent variety, visibility across global teams, and the chance to work in a highly professional, fast-paced legal environment.
Key Responsibilities
- Act as the 1st/2nd line support point for London and EU users
- Handle escalations from the managed services provider
- Troubleshoot hardware, software, mobile and AV/VC issues
- Support WebEx, Zoom and MS Teams meetings
- Image laptops, maintain devices, stock levels and equipment inventory
- Deliver onboarding and inductions for new joiners
- Keep documentation up to date in ServiceNow
- Contribute to IT projects and wider improvement initiatives
- Participate in weekend on-call rota (approx. one weekend per month)
What They’re Looking For
- IT support experience in a legal or professional services environment
- Strong knowledge of Windows 10/11, iOS, MS 365, Active Directory & Exchange Online
- Experience with iManage 10, Workshare, InterAction, Elite 3E and Duo Security
- Excellent communication skills and a strong customer-service mindset
- Ability to thrive in a busy, onsite, deadline-driven setting
- ITIL Foundation 4 (or similar) is preferred
Why This Role?
- Highly visible position within a global IT function
- Broad technical scope across hardware, software, AV and legal applications
- Friendly, collaborative IT team with strong support
- Opportunity to develop your skills in a prestigious international environment
If you’d like to discuss the role or think it might be a good fit, feel free to get in touch - I’d be happy to talk it through.
Due to the high volume of applications, we are not able to respond to all enquiries. If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage, however thank you for taking the time to apply.
Deskside Support Analyst in London employer: Ryder Reid Legal Ltd
Contact Detail:
Ryder Reid Legal Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deskside Support Analyst in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the firm on LinkedIn. A friendly chat can give us insider info and maybe even a referral, which can really boost our chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to IT support. We should also be ready to showcase our troubleshooting skills with real-life examples. The more we can demonstrate our expertise, the better!
✨Tip Number 3
Show off our customer service mindset! During interviews, let’s share stories that highlight how we’ve gone above and beyond to help users. This role is all about support, so let’s make that shine through.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets seen. Plus, it shows we’re serious about joining the team and ready to dive into this fast-paced environment.
We think you need these skills to ace Deskside Support Analyst in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Deskside Support Analyst role. Highlight your IT support experience, especially in legal or professional services environments, and showcase your knowledge of Windows 10/11 and MS 365.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your customer-service mindset and how you thrive in busy, deadline-driven settings.
Show Off Your Technical Skills: Don’t forget to list all relevant technical skills, like your experience with iManage 10, Workshare, and AV/VC tools. This will help us see that you have the expertise we’re looking for!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Ryder Reid Legal Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11, MS 365, and the specific legal applications mentioned in the job description. Being able to confidently discuss troubleshooting methods for common issues will show that you're prepared and knowledgeable.
✨Show Off Your Customer Service Skills
Since this role requires a strong customer-service mindset, think of examples from your past experiences where you provided excellent support. Be ready to share how you handled difficult situations or escalations, as this will demonstrate your ability to thrive in a busy environment.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-life scenarios, like how you'd handle a tech issue during a crucial meeting. Practising these types of questions can help you articulate your thought process and problem-solving skills effectively.
✨Familiarise Yourself with ServiceNow
Since keeping documentation up to date in ServiceNow is part of the role, it’s a good idea to familiarise yourself with the platform if you haven't already. Mentioning your understanding of it during the interview can set you apart from other candidates.
