At a Glance
- Tasks: Provide top-notch AV and telecoms support for meetings and events.
- Company: Join a global law firm with a dynamic IT team in London.
- Benefits: Full-time role with opportunities for overtime and professional growth.
- Other info: Flexible shifts and a chance to work with cutting-edge technology.
- Why this job: Be the go-to tech guru, making a real impact in a high-performance environment.
- Qualifications: 2+ years in AV or telecoms support, strong troubleshooting and customer service skills.
The predicted salary is between 35000 - 45000 £ per year.
The London office of a global law firm is seeking a proactive and service-driven AV Telecoms Specialist to join their IT team. This is a highly visible, client-facing role that plays a critical part in ensuring seamless audio-visual and telephony support across the firm. The team is keen to hire someone who demonstrates strong fundamentals, excellent presentation, and the potential to grow within a high-performance professional services environment.
Key Responsibilities
- Audio-Visual Support
- Provide end-to-end AV support across all conference and meeting rooms.
- Deliver premium, white-glove support to clients, attorneys and senior leadership.
- Set up, test, monitor and troubleshoot AV systems for meetings, hearings, trials, depositions and firm-wide events.
- Support and operate Zoom and Microsoft Teams video conferencing.
- Manage displays, microphones, cameras and Cisco/Crestron room control systems.
- Perform routine preventative maintenance and escalate issues where required.
- Telecoms Support
- Provide Level 1 and Level 2 support for the firm's Zoom Phone telephony system.
- Assist with onboarding and offboarding, including handset deployment, configuration and routing.
- Support voicemail setup, call routing and handset troubleshooting.
- Liaise with third-party service providers for escalations.
- Maintain and update telephony and AV hardware inventory.
Person Specification
- Required Skills Experience
- Minimum 2 years' experience in AV, IT and/or telecoms support, ideally within a professional services environment (law-firm experience advantageous).
- Strong understanding of AV hardware, video conferencing platforms and room control systems.
- Excellent troubleshooting skills with a logical and methodical approach.
- Strong customer-service orientation with confident, professional client-facing communication skills.
- Calm, composed and solutions-focused under pressure.
- Professional appearance, tone and manner.
- Technical Experience (desirable)
- Cisco and Crestron
- Zoom Meetings and Zoom Telephony
- Microsoft Teams
- ClickShare
- Windows 11 and Microsoft Office 365
- macOS
- Adobe Premiere / Rush
- Event lighting (e.g. Chauvet uplighters, wireless DMX)
Additional Requirements
- Ability to work rotating shifts (8:00-4:00 or 10:00-6:00).
- Flexibility to provide overtime and occasional weekend support for events or projects.
- Enthusiastic, self-motivated and able to work independently and as part of a collaborative team.
- Strong desire to learn, develop and progress within a high-standards environment.
If you are interested in learning more or would like to apply, please submit your CV for consideration today. Due to the high volume of applications, we are not able to respond to all enquiries. If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage, however thank you for taking the time to apply.
AV & Telecoms Specialist employer: Ryder Reid Legal Ltd
Join a prestigious global law firm in London as an AV & Telecoms Specialist, where you will thrive in a dynamic and supportive work culture that prioritises professional growth and development. With a commitment to providing exceptional service, you'll enjoy the opportunity to work with cutting-edge technology while collaborating with talented colleagues in a high-performance environment. The firm offers competitive benefits and a flexible approach to work, ensuring a rewarding career path for those eager to excel in the field.
StudySmarter Expert Advice🤫
We think this is how you could land AV & Telecoms Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in AV or telecoms. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! If you have a portfolio or examples of your previous AV projects, bring them along to interviews. It’s a great way to demonstrate your expertise and make a lasting impression.
✨Tip Number 3
Prepare for the unexpected! In a client-facing role like this, you might be asked to troubleshoot on the spot. Brush up on common AV issues and solutions so you can showcase your problem-solving skills during the interview.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate individuals like you. Plus, it’s the best way to ensure your application gets seen by the right people.
We think you need these skills to ace AV & Telecoms Specialist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the AV & Telecoms Specialist role. Highlight your relevant experience in AV support and telecoms, and don’t forget to showcase your customer service skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with what we’re looking for. Keep it professional but let your personality come through – we love a bit of character!
Showcase Your Technical Skills:Since this role involves a lot of tech, make sure to list all relevant tools and systems you’ve worked with, like Zoom, Microsoft Teams, or any AV hardware. We’re keen to see your troubleshooting skills in action, so give us examples where possible!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at StudySmarter!
How to prepare for a job interview at Ryder Reid Legal Ltd
✨Know Your AV Gear Inside Out
Make sure you’re familiar with the specific AV hardware and software mentioned in the job description, like Cisco, Crestron, Zoom, and Microsoft Teams. Being able to discuss your hands-on experience with these tools will show that you’re ready to hit the ground running.
✨Demonstrate Your Customer Service Skills
Since this role is client-facing, prepare examples of how you've provided excellent service in previous positions. Think about times when you’ve resolved issues under pressure or gone the extra mile for a client—these stories will highlight your customer service orientation.
✨Showcase Your Troubleshooting Mindset
Be ready to talk through your troubleshooting process. Interviewers love to hear about how you approach problems logically and methodically. Consider preparing a couple of scenarios where you successfully diagnosed and fixed an AV or telecoms issue.
✨Exude Professionalism and Composure
In a high-performance environment, maintaining a calm and professional demeanor is key. Practice your responses to common interview questions to ensure you come across as composed and confident, even if the questions get tricky.
