Job Description
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Technology Support Coordinator
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London | Full-Time | Office-Based
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We're working with a leading international law firm to recruit a Technology Support Coordinator for its London office. This is an excellent opportunity for someone with around 3 years' IT support experience who is looking to take the next step beyond a traditional helpdesk environment and move into a more proactive, client-facing technology support role.
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You'll work closely with lawyers and business services professionals, helping them make the most of the firm's technology platforms while delivering exceptional service and support.
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The Opportunity
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This role sits within a highly regarded IT team and offers a blend of:
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- Technology support and troubleshooting
- User training and coaching
- Technology adoption and best practice guidance
- Process improvement and problem solving
- Stakeholder engagement across the business
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You'll become a trusted point of contact for end users, helping to drive technology usage, improve efficiency, and enhance the overall user experience.
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Key Responsibilities
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- Provide hands-on support for a range of technologies, applications and devices
- Assist users with Microsoft Office, document management systems and other business-critical applications
- Deliver training, coaching and guidance to improve technology adoption and user proficiency
- Respond to and escalate technical issues through the service management platform
- Work closely with wider IT teams to ensure efficient issue resolution
- Identify trends, recurring issues and opportunities for process improvements
- Promote technology best practices, security standards and firm policies
- Build strong relationships with stakeholders across the business and provide a high level of customer service
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What They're Looking For
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- Approximately 3 years' experience in an IT support role
- Experience gained within a law firm, professional services environment or other customer-focused organisation would be advantageous
- Strong working knowledge of Microsoft Office applications
- Excellent communication and interpersonal skills
- A genuine passion for delivering outstanding customer service
- A positive attitude, willingness to learn and strong problem-solving ability
- Highly organised with strong attention to detail
- Able to prioritise effectively and work calmly under pressure
- IT-related degree beneficial but not essential
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Why Consider This Role?
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- Opportunity to move beyond a traditional helpdesk position
- Exposure to a broad range of technologies and business stakeholders
- Supportive team environment with excellent learning opportunities
- High level of responsibility and visibility within the business
- Clear opportunity to develop your technical and professional skill set
- Competitive salary and benefits package
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Working Arrangements
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- Location: London
- Office Attendance: 5 days per week
- Hours: Typically 8:30am-5:00pm or 9:30am-6:00pm, depending on business requirements and events
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If you're an ambitious IT support professional looking for a role where you can build relationships, develop your technical expertise and make a real impact within a prestigious international organisation, we'd love to hear from you.
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Due to the high volume of applications, we are not able to respond to all enquiries. If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage, however thank you for taking the time to apply.
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Technology Support Coordinator employer: Ryder Reid Legal Limited
Ryder Reid Legal is an exceptional employer, offering a fully remote working environment that allows Finnish-speaking lawyers to balance their professional and personal lives seamlessly. With over thirty years of experience in connecting legal talent with top law firms, the company fosters a supportive work culture that prioritises employee growth and development, making it an ideal choice for those seeking meaningful and rewarding employment in the legal field.
