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For Companies At a Glance
- Tasks: Provide top-notch IT support to lawyers and staff in a fast-paced environment.
- Company: Join a prestigious international law firm with a strong London presence.
- Benefits: Training provided, collaborative culture, and opportunities for professional growth.
- Why this job: Make a real impact by solving tech issues and supporting a dynamic team.
- Qualifications: Experience in IT support, strong communication skills, and a customer service mindset.
- Other info: Enjoy a varied role with exposure to high-performing teams.
The predicted salary is between 30000 - 42000 £ per year.
A prestigious international law firm with a major London presence is seeking a Technical Support Specialist to join its highly regarded IT team. This is an excellent opportunity to work in a fast-paced, professional environment providing high-quality support to lawyers and business services staff.
About the Role
Reporting into the London Service Desk Manager, you will play a key role in delivering first-class technical support across the London office. You'll be part of a collaborative IT team, assisting users on a wide range of IT issues, troubleshooting problems, and ensuring an exceptional level of service at all times.
The position would suit someone who thrives in a busy corporate setting, has a strong customer service mindset, and enjoys solving problems in a calm, professional manner.
Key Responsibilities
- Provide first- and second-line IT support, resolving queries efficiently and professionally.
- Diagnose and troubleshoot technical issues, providing workarounds where needed.
- Support users in person and remotely using remote control tools.
- Configure new PCs, set up new users and laptops, and manage hardware inventory (training provided).
- Create, update, and resolve tickets within the firm's service management system (training provided).
- Set up and support video conferencing (training provided).
- Provide clear troubleshooting guidance across Microsoft Office 365 (training provided).
- Assist with legal Word and Excel document issues (training provided).
- Respond to software 'how-to' questions from staff.
- Support mobile users (iOS) and travelling attorneys (training provided).
- Participate in occasional Brussels office support visits.
- Assist with ad-hoc weekend shifts related to office moves.
Experience & Skills Required
- Strong knowledge of MS Office 365; familiarity with legal tech such as iManage DeskSite is advantageous.
- Proven experience in 1st/2nd line Helpdesk support with strong troubleshooting skills.
- Previous experience supporting MS Office, ideally within a legal or professional services environment.
- Exceptional written and verbal communication skills.
- Self-motivated, enthusiastic, and proactive.
- Team-oriented, adaptable, and able to represent IT professionally.
- Minimum 1 year of experience within a legal IT environment.
- Ability to work independently and take ownership of tasks.
What's on Offer
- Opportunity to work within one of the world's most respected law firm environments.
- Training provided across multiple systems and tools.
- Exposure to high-performing teams and a collaborative, supportive culture.
- A role with real variety and room for development.
Due to the high volume of applications, we are not able to respond to all enquiries. If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage, however thank you for taking the time to apply.
Technical Support Specialist employer: Ryder Reid Legal Limited
Contact Detail:
Ryder Reid Legal Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections in the legal or IT sectors. You never know who might have a lead on a Technical Support Specialist role. Plus, personal recommendations can really make your application stand out.
✨Tip Number 2
Prepare for the interview by brushing up on common technical support scenarios. Think about how you would troubleshoot issues with MS Office 365 or assist users with video conferencing. We want you to show off your problem-solving skills!
✨Tip Number 3
Don’t forget to research the firm! Understanding their culture and values will help you tailor your responses during the interview. It shows you’re genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Technical Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support, especially with MS Office 365 and any legal tech you've worked with. We want to see how your skills match the role, so don’t be shy about showcasing your troubleshooting prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the Technical Support Specialist role and how your customer service mindset fits into our fast-paced environment. Let us know what makes you tick!
Show Off Your Communication Skills: Since this role involves a lot of interaction with users, make sure your written application reflects your exceptional communication skills. We love clear and concise language, so keep it professional yet friendly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Ryder Reid Legal Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of MS Office 365 and any legal tech tools mentioned in the job description, like iManage DeskSite. Be ready to discuss how you've used these tools in past roles and be prepared to troubleshoot common issues.
✨Showcase Your Customer Service Skills
Since this role involves providing support to lawyers and business staff, highlight your customer service experience. Share specific examples of how you've resolved issues calmly and professionally, especially in a busy environment.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific technical issues or user queries. Think through potential scenarios you might face in the role and prepare clear, structured responses that demonstrate your problem-solving skills.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the team dynamics, training opportunities, or the types of challenges the IT team faces. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
