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For Companies At a Glance
- Tasks: Provide top-notch IT support to lawyers and staff in a fast-paced law firm.
- Company: Join a prestigious international law firm with a strong London presence.
- Benefits: Training provided, collaborative culture, and opportunities for professional growth.
- Why this job: Be part of a dynamic team and solve real tech challenges every day.
- Qualifications: Experience in IT support, strong communication skills, and a customer-focused mindset.
- Other info: Enjoy a variety of tasks and the chance to work with high-performing teams.
The predicted salary is between 30000 - 42000 £ per year.
A prestigious international law firm with a major London presence is seeking a Technical Support Specialist to join its highly regarded IT team. This is an excellent opportunity to work in a fast‑paced, professional environment providing high‑quality support to lawyers and business services staff.
About the Role
Reporting into the London Service Desk Manager, you will play a key role in delivering first‑class technical support across the London office. You will be part of a collaborative IT team, assisting users on a wide range of IT issues, troubleshooting problems, and ensuring an exceptional level of service at all times. The position would suit someone who thrives in a busy corporate setting, has a strong customer service mindset, and enjoys solving problems in a calm, professional manner.
Key Responsibilities
- Provide first- and second-line IT support, resolving queries efficiently and professionally.
- Diagnose and troubleshoot technical issues, providing workarounds where needed.
- Support users in person and remotely using remote control tools.
- Configure new PCs, set up new users and laptops, and manage hardware inventory (training provided).
- Create, update, and resolve tickets within the firm's service management system (training provided).
- Set up and support video conferencing (training provided).
- Provide clear troubleshooting guidance across Microsoft Office 365 (training provided).
- Assist with legal Word and Excel document issues (training provided).
- Respond to software 'how‑to' questions from staff.
- Support mobile users (iOS) and travelling attorneys (training provided).
- Participate in occasional Brussels office support visits.
- Assist with ad‑hoc weekend shifts related to office moves.
Experience & Skills Required
- Strong knowledge of MS Office 365; familiarity with legal tech such as iManage DeskSite is advantageous.
- Proven experience in 1st/2nd line Helpdesk support with strong troubleshooting skills.
- Previous experience supporting MS Office, ideally within a legal or professional services environment.
- Exceptional written and verbal communication skills.
- Self-motivated, enthusiastic, and proactive.
- Team-oriented, adaptable, and able to represent IT professionally.
- Minimum 1 year of experience within a legal IT environment.
- Ability to work independently and take ownership of tasks.
What's on Offer
- Opportunity to work within one of the world's most respected law firm environments.
- Training provided across multiple systems and tools.
- Exposure to high‑performing teams and a collaborative, supportive culture.
- A role with real variety and room for development.
Due to the high volume of applications, we are not able to respond to all enquiries. If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage, however thank you for taking the time to apply.
Technical Support Specialist in London employer: Ryder Reid Legal Limited
Contact Detail:
Ryder Reid Legal Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Specialist in London
✨Tip Number 1
Network like a pro! Reach out to current employees at the firm on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your application noticed.
✨Tip Number 2
Prepare for the interview by practising common technical support scenarios. Think about how you'd troubleshoot issues with MS Office 365 or assist users with legal tech. We want you to shine!
✨Tip Number 3
Show off your customer service skills during the interview. Be ready to share examples of how you've handled tricky situations calmly and professionally. It’s all about that first-class support vibe!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Technical Support Specialist in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your technical support experience, especially with MS Office 365 and any legal tech you've worked with. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you the perfect fit. Keep it professional but let your personality come through – we love a bit of character!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We’re looking for someone who can troubleshoot calmly and effectively, so share those success stories that demonstrate your skills!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Ryder Reid Legal Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of MS Office 365 and any legal tech tools mentioned in the job description. Being able to discuss these confidently will show that you're prepared and understand the specific needs of the role.
✨Showcase Your Customer Service Skills
Since this role involves a lot of interaction with lawyers and staff, be ready to share examples of how you've provided excellent customer service in previous positions. Highlight your problem-solving abilities and how you handle stressful situations calmly.
✨Practice Troubleshooting Scenarios
Prepare for potential technical questions or scenarios that may come up during the interview. Think about common issues you've resolved in the past and be ready to explain your thought process and the steps you took to fix them.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of challenges they face, or what success looks like in this role. This shows your genuine interest and helps you gauge if the firm is the right fit for you.
