Senior Client Operations Specialist
London | US Law Firm | Hybrid
A prestigious US law firm is seeking a Senior Client Operations Specialist to join its London office. This is a high-profile, Partner-facing position that combines billing, collections, and client administration, acting as a key point of contact for both internal stakeholders and clients.
Working as part of a close-knit team, you will support Partners throughout the client lifecycle, from engagement management and billing through to collections and client liaison. The role offers significant exposure to senior stakeholders and would suit a confident legal finance professional who enjoys relationship management alongside hands-on operational responsibilities.
Partner support - Build strong relationships with Partners, providing a responsive and high-quality service across billing, collections and client operations.Billing management - Prepare, review and amend draft bills, ensuring accuracy and compliance with client-specific billing requirements.Billing queries - Respond to billing and time entry queries, working closely with Partners and fee earners to resolve issues efficiently.Collections - Support the collections process, proactively following up on outstanding invoices and escalating issues where appropriate.WIP & A/R management - Assist with the monitoring and management of work in progress and accounts receivable balances.Reporting - Produce and distribute billing, collections and client-related reports for stakeholders across the business.Write-offs & refunds - Support WIP write-offs, client refunds and account adjustments in line with firm procedures.Compliance & record keeping - Maintain records and documentation in accordance with firm policies and regulatory requirements.
Previous experience within legal billing, revenue, client operations or a similar legal finance function.Strong understanding of billing, collections and revenue processes.Experience using Aderant or a similar legal finance system would be beneficial.This is an excellent opportunity for an experienced legal finance professional to join a leading US law firm in a highly visible role, offering a blend of billing, collections, client relationship management and operational responsibility, with excellent exposure to Partners and key client contacts.
Operations Coördinator Franstalig in London employer: Ryder Reid Legal Limited
Ryder Reid Legal is an exceptional employer, offering a fully remote working environment that allows Finnish-speaking lawyers to balance their professional and personal lives seamlessly. With over thirty years of experience in connecting legal talent with top law firms, the company fosters a supportive work culture that prioritises employee growth and development, making it an ideal choice for those seeking meaningful and rewarding employment in the legal field.
