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- Tasks: Provide top-notch technical support and troubleshoot issues for users in a prestigious law firm.
- Company: Join a leading international law firm in the heart of London.
- Benefits: Enjoy a dynamic work environment with training and professional development opportunities.
- Why this job: Make a real difference by helping users and enhancing their tech experience.
- Qualifications: Strong knowledge of MS Office 365 and proven Helpdesk experience required.
- Other info: Exceptional communication skills are a must for this collaborative role.
The predicted salary is between 36000 - 60000 £ per year.
A prestigious international law firm in Central London is seeking a Technical Support Specialist to join its IT team. You will provide first- and second-line technical support, diagnose issues, and assist users both in person and remotely.
Ideal candidates will have:
- Strong knowledge of MS Office 365
- Proven Helpdesk experience
- Exceptional communication skills
This role promises a dynamic work environment with opportunities for training and professional development.
London IT Support Specialist: Legal Tech & Service Desk employer: Ryder Reid Legal Limited
Contact Detail:
Ryder Reid Legal Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land London IT Support Specialist: Legal Tech & Service Desk
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the law firm on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Show off your skills! Prepare for potential technical assessments by brushing up on MS Office 365 and common Helpdesk scenarios. We want to demonstrate our expertise right from the get-go.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family, focusing on communication skills. We need to convey our tech knowledge clearly and confidently.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can tailor our CV and cover letter to match the job description perfectly.
We think you need these skills to ace London IT Support Specialist: Legal Tech & Service Desk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with MS Office 365 and any Helpdesk roles you've had. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your tech prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re excited about the role and how your background makes you a perfect fit for our IT team. Keep it friendly and professional – we love a good story!
Show Off Your Communication Skills: Since this role involves assisting users both in person and remotely, make sure your application reflects your exceptional communication skills. Use clear language and a friendly tone to demonstrate how you can connect with others.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Ryder Reid Legal Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of MS Office 365 and any other relevant software. Be prepared to discuss specific issues you've resolved in the past, as this will show your practical experience and problem-solving skills.
✨Show Off Your Communication Skills
Since this role requires exceptional communication, practice explaining technical concepts in simple terms. You might be asked to describe how you would assist a non-technical user, so think about examples where you've done this successfully.
✨Prepare for Scenario Questions
Expect questions that put you in real-life support scenarios. Think through how you would handle common IT issues or difficult users. This will demonstrate your ability to think on your feet and provide excellent service under pressure.
✨Highlight Your Team Spirit
This position is part of a dynamic team, so be ready to discuss how you work collaboratively. Share examples of how you've contributed to team success in previous roles, as this will show you're a great fit for their work environment.
