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- Tasks: Lead CRM strategy and enhance systems for effective client relationship management.
- Company: A leading international law firm focused on data-driven client development.
- Benefits: Competitive salary, professional growth, and a collaborative work environment.
- Why this job: Make a real impact in a global firm while developing your CRM expertise.
- Qualifications: Experience in CRM management within a law firm or professional services.
- Other info: Join a dynamic team with opportunities for career advancement.
The predicted salary is between 36000 - 60000 £ per year.
A leading international law firm with a strong sector focus is seeking an experienced CRM Manager to join its global Marketing & Business Development function. The firm operates across multiple regions and is committed to delivering data-driven, insight-led client development. This role sits within a highly collaborative team that supports partners, fee-earners and BD professionals worldwide, ensuring the firm's CRM systems, processes and data underpin effective business development and client relationship management.
Key Responsibilities
- Lead the development and delivery of the firmwide CRM strategy in partnership with senior leadership.
- Oversee day-to-day management, optimisation and enhancement of InterAction and Vuture.
- Ensure high-quality CRM data, strong governance and compliance with global data-protection standards.
- Produce dashboards, insights and reporting to support BD, client development and strategic planning.
- Support global key client programmes through relationship mapping, intelligence and accurate data stewardship.
- Drive CRM adoption across international offices through training, engagement and change-management initiatives.
- Manage and develop CRM team members, ensuring consistent standards and performance.
- Lead CRM onboarding for new offices, laterals and acquisitions, ensuring global alignment.
Key Requirements
- Significant CRM management experience within an international law firm or professional services environment.
- Strong expertise in InterAction and Vuture, including upgrades, integrations and user support.
- Excellent stakeholder-management skills, with the ability to influence senior lawyers and BD teams.
- Strong understanding of data governance, GDPR/PECR compliance and CRM best practice.
- A proactive, collaborative approach with strong communication, analytical and organisational skills.
CRM & Intelligence Manager employer: Ryder Reid Legal Limited
Contact Detail:
Ryder Reid Legal Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM & Intelligence Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the legal and professional services sectors. Attend industry events or webinars where you can meet potential employers and showcase your CRM expertise.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of InterAction and Vuture. Be ready to discuss how you've optimised CRM systems in the past and how you can bring that experience to the table.
✨Tip Number 3
Showcase your analytical skills! Bring examples of dashboards or reports you've created that have driven client development. This will demonstrate your ability to provide insights that support strategic planning.
✨Tip Number 4
Don’t forget to apply through our website! We’re always looking for talented individuals who can help us enhance our CRM strategies and drive client relationships forward.
We think you need these skills to ace CRM & Intelligence Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the specific skills and experiences that match the CRM & Intelligence Manager role. Highlight your CRM management experience and any relevant tools like InterAction and Vuture to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about CRM in a law firm setting and how your proactive approach can benefit our team. Keep it engaging and personal!
Showcase Your Data Skills: Since data governance and compliance are key for this role, make sure to include examples of how you've managed data in previous positions. We love seeing how you’ve used data to drive insights and support business development.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Ryder Reid Legal Limited
✨Know Your CRM Inside Out
Make sure you’re well-versed in the specifics of InterAction and Vuture. Brush up on their features, recent upgrades, and how they can enhance client relationship management. Being able to discuss these tools confidently will show that you’re ready to hit the ground running.
✨Showcase Your Stakeholder Management Skills
Prepare examples of how you've influenced senior stakeholders in previous roles. Think about times when you’ve successfully navigated complex relationships or driven change. This will demonstrate your ability to work collaboratively with partners and BD professionals.
✨Understand Data Governance and Compliance
Familiarise yourself with GDPR and PECR compliance as it relates to CRM systems. Be ready to discuss how you’ve ensured data quality and governance in past positions. This knowledge is crucial for maintaining high standards in client data management.
✨Be Ready to Discuss Team Development
Think about your experience in managing and developing team members. Prepare to share strategies you’ve used to ensure consistent performance and engagement within your team. This will highlight your leadership skills and commitment to fostering a collaborative environment.
