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- Tasks: Manage partner relationships and ensure their success with our services.
- Company: Join Rydal, a leading telecoms provider focused on partner success.
- Benefits: Enjoy 23 days holiday, health benefits, and exciting team-building events.
- Other info: Hybrid working options available and clear career development pathways.
- Why this job: Be the voice of our partners and drive their growth in a dynamic environment.
- Qualifications: Experience in partner success or account management, ideally in telecoms.
The predicted salary is between 35000 - 45000 £ per year.
The Partner Success Executive is the day-to-day operational and relationship owner for Rydal's channel partners across our hosted voice and connectivity propositions. This role exists exclusively to make our partners — across our wholesale, dealer and referral partner programmes — successful, profitable and loyal to the Rydal Wholesale platform.
Our partners range from wholesale partners who fully white-label and bill our services, to dealers who resell alongside their own stack, to referral partners who introduce opportunities into Rydal. Their experience of Rydal is directly reflected in the experience their end-customers receive, which makes this role pivotal to both partner retention and the commercial performance of the Wholesale division. The successful candidate will act as the trusted operational contact, escalation point, commercial enabler and voice of the partner inside Rydal.
Key Responsibilities- Partner Relationship & Experience
- Act as the primary day-to-day operational point of contact for an assigned portfolio of wholesale, dealer and referral partners.
- Build deep, trusted relationships with partner principals, technical leads and billing contacts — understanding each partner's business model, end-customer base and growth plans.
- Run a structured cadence of partner reviews covering performance, commercial trading, pipeline and service quality.
- Represent the partner's voice internally — channelling feedback into Product, Provisioning, Billing and Support to drive continuous improvement.
- Service Delivery & Escalation Management
- Monitor live service performance against wholesale SLAs and KPIs.
- Act as the senior escalation point for partner tickets, orders and incidents — owning resolution end-to-end across internal teams.
- Proactively identify at-risk orders, stalled ports, ageing tickets and recurring fault patterns before they become partner-impacting issues.
- Coordinate with carrier and supplier partners where third-party escalation is required.
- Reporting, Insight & Commercial Enablement
- Produce and present partner performance packs.
- Provide partners with actionable insight — including base analysis, upsell and cross-sell opportunities and commercial recommendations.
- Support partners in identifying growth opportunities within their own base.
- Own partner onboarding activities post-sign-up.
- Operational Ownership
- Monitor open orders, tickets and provisioning queues across wholesale systems on a daily basis.
- Coordinate internal tasks and cross-functional workstreams to hit partner deadlines.
- Maintain accurate partner records, contacts, agreements and service inventories.
- Identify process inefficiencies and propose improvements to enhance partner experience.
- Retention, Advocacy & Growth
- Own partner retention within the assigned portfolio.
- Identify early warning signs of partner disengagement and intervene with a structured remediation plan.
- Drive partner advocacy — turning satisfied partners into references, case studies and introducers.
- Essential
- Proven experience in a partner success, channel account management, client experience or service management role.
- Strong commercial awareness and the ability to hold credible conversations about margin, MRR, churn, product mix and base development.
- Confident managing escalations calmly and assertively.
- Excellent organisational, prioritisation and time management skills.
- Strong written and verbal communication skills.
- Analytical mindset — comfortable interrogating data to build insight.
- Proficiency in ITSM, CRM, order management and billing platforms.
- Collaborative working style with a track record of driving outcomes through cross-functional teams.
- Desirable
- Strong ISP and hosted VoIP knowledge.
- Experience delivering remote product demonstrations to partners and prospects.
- Understanding of the UK ISDN / PSTN switch-off and the commercial opportunities it creates.
- Experience working inside, or selling into, the UK IT reseller and MSP channel.
- Partner-first mindset.
- Calm, credible and commercially minded under pressure.
- Proactive and accountable.
- Curious and insight-driven.
- Empathetic communicator with strong stakeholder management instincts.
- Results-focused, with a continuous improvement mentality.
- Reports to: Wholesale Leadership Team
- Location: Rydal Group offices, Huntingdon (hybrid working considered for the right candidate)
- Works closely with: Wholesale Commercial, Provisioning, NOC, Finance / Billing and Product
- 23 days annual holiday plus 8 bank holidays
- Loyalty holiday scheme
- 3 Years salary for death in service
- Pension with employer contributions
- Medicash health benefit
- On-site parking
- Team building days, wellness days and international incentive trips
- Clear personal development pathway within the Rydal Wholesale division
- Full-time, Permanent
Partner Success Executive in Sheffield employer: Rydal Group
Contact Detail:
Rydal Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Partner Success Executive in Sheffield
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. Building relationships can open doors that a CV just can’t.
✨Tip Number 2
Prepare for interviews by researching the company and its partners. Understand their business model and think about how you can add value. This shows you’re not just another candidate; you’re genuinely interested in helping them succeed.
✨Tip Number 3
Practice your pitch! You need to communicate your experience and skills clearly and confidently. Role-play with a friend or use video calls to simulate the interview environment. The more you practice, the more natural it will feel.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can leave a lasting impression. It shows you’re keen and professional, which is exactly what we want to see at StudySmarter.
We think you need these skills to ace Partner Success Executive in Sheffield
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Partner Success Executive role. Highlight your experience in partner success or account management, especially in telecoms or B2B environments. We want to see how your skills align with our needs!
Showcase Your Communication Skills: Since this role involves a lot of relationship building, it's crucial to demonstrate your strong written and verbal communication skills. Use clear, concise language in your application and provide examples of how you've effectively communicated with partners or clients in the past.
Highlight Your Analytical Mindset: We love candidates who can dig into data and extract insights! Mention any experience you have with reporting, analysing performance metrics, or using CRM systems. Show us how you've used data to drive decisions or improve partner experiences.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you're keen on joining the Rydal team!
How to prepare for a job interview at Rydal Group
✨Know Your Partners
Before the interview, research Rydal's partner ecosystem. Understand the different types of partners they work with and their business models. This will help you demonstrate your knowledge and show that you're genuinely interested in making their partners successful.
✨Showcase Your Communication Skills
As a Partner Success Executive, strong communication is key. Prepare examples of how you've effectively communicated with partners or clients in the past. Be ready to discuss how you can represent the partner's voice internally and drive improvements based on their feedback.
✨Demonstrate Analytical Thinking
Be prepared to discuss how you analyse data to derive actionable insights. Bring examples of how you've used data to identify growth opportunities or resolve issues in previous roles. This will highlight your analytical mindset, which is crucial for this position.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage escalations. Think of specific situations where you've successfully navigated challenges with partners or clients, and be ready to explain your thought process and outcomes.