Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support and build relationships with Rydal's channel partners to ensure their success.
- Company: Join a dynamic team at Rydal, a leader in hosted voice and connectivity.
- Benefits: Enjoy competitive pay, flexible working options, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous improvement and career advancement.
- Why this job: Be the key contact for partners and drive their success while shaping the future of telecom.
- Qualifications: Experience in partner management and strong analytical skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
The Partner Support Executive is the day-to-day operational and relationship owner for Rydal's channel partners across our hosted voice and connectivity propositions. This role exists exclusively to make our partners — across our wholesale, dealer and referral partner programmes — successful, profitable and loyal to the Rydal Wholesale platform. Our partners range from wholesale partners who fully white-label and bill our services, to dealers who resell alongside their own stack, to referral partners who introduce opportunities into Rydal. Their experience of Rydal Group is directly reflected in the experience their end-customers receive, which makes this role pivotal to both partner retention and the commercial performance of the Wholesale division.
The successful candidate will act as the trusted operational contact, escalation point, commercial enabler and voice of the partner inside Rydal.
- Partner Relationship: Able to produce board-ready reports and lead senior-level partner reviews.
- Analytical mindset: Comfortable interrogating data from ITSM, billing and provisioning systems to build insight, not just reports.
- Proficiency: In ITSM, CRM, order management and billing platforms; familiarity with ITIL service management principles.
- Collaborative working style: With a track record of driving outcomes through cross-functional teams.
Desirable:
- Strong ISP and hosted VoIP knowledge, including SIP trunking, number porting and UK telecoms regulation.
- Experience delivering remote product demonstrations to partners and prospects.
- Understanding of the UK ISDN / PSTN switch-off and the commercial opportunities it creates for channel partners.
- Experience working inside, or selling into, the UK IT reseller and MSP channel.
Personal Attributes:
- Partner-first mindset — genuinely motivated by helping other businesses succeed.
- Calm, credible and commercially minded under pressure.
- Proactive and accountable — closes loops without being chased.
- Curious and insight-driven rather than purely reactive.
- Empathetic communicator with strong stakeholder management instincts.
- Results-focused, with a continuous improvement mentality.
Reporting Line
Partner Support Executive employer: Rydal Group
Contact Detail:
Rydal Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Partner Support Executive
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to current employees at Rydal. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Show off your analytical skills! When you get the chance to chat with potential employers, be ready to discuss how you've used data to drive decisions in past roles. They’ll love hearing about your insights and how you can bring that to the Partner Support Executive position.
✨Tip Number 3
Prepare for those interviews! Research Rydal’s services and think about how your experience aligns with their partner-first mindset. Be ready to share examples of how you've helped partners succeed in previous roles – it’ll show you’re the right fit!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Rydal team. Let’s make it happen!
We think you need these skills to ace Partner Support Executive
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Partner Support Executive role. Highlight your experience with partner relationships and any relevant skills that match the job description. We want to see how you can bring value to our channel partners!
Showcase Your Analytical Skills: Since this role requires an analytical mindset, don’t forget to mention any experience you have with data analysis or reporting. Share examples of how you've used data to drive decisions or improve processes. We love seeing candidates who can turn numbers into insights!
Demonstrate Your Collaborative Spirit: This position is all about working with others, so be sure to highlight your teamwork experiences. Talk about times when you’ve successfully collaborated with cross-functional teams to achieve a common goal. We’re looking for someone who thrives in a team environment!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter family!
How to prepare for a job interview at Rydal Group
✨Know Your Partners
Before the interview, take some time to research Rydal's channel partners and their specific needs. Understanding the different types of partners—wholesale, dealer, and referral—will help you demonstrate your partner-first mindset and show that you're genuinely motivated to help them succeed.
✨Showcase Your Analytical Skills
Be prepared to discuss how you've used data to drive insights in previous roles. Bring examples of reports or analyses you've created, especially if they relate to ITSM, billing, or provisioning systems. This will highlight your analytical mindset and your ability to produce board-ready reports.
✨Demonstrate Collaborative Success
Think of specific instances where you've worked with cross-functional teams to achieve a common goal. Share these stories during the interview to illustrate your collaborative working style and how you can drive outcomes through teamwork, which is crucial for this role.
✨Prepare for Technical Questions
Brush up on your knowledge of ISP, hosted VoIP, and UK telecom regulations. Be ready to discuss topics like SIP trunking and number porting, as well as the implications of the UK ISDN/PSTN switch-off. This will show that you're not only familiar with the industry but also proactive and curious about the commercial opportunities it presents.