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- Tasks: Manage relationships with channel partners and ensure their success on the Rydal platform.
- Company: Join a dynamic team at Rydal, a leader in hosted voice and connectivity.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous improvement and career advancement.
- Why this job: Be the key to partner success and drive impactful outcomes in a thriving industry.
- Qualifications: Experience in ITSM, CRM, and a passion for helping businesses succeed.
The predicted salary is between 35000 - 45000 £ per year.
The Partner Success Executive is the day-to-day operational and relationship owner for Rydal's channel partners across our hosted voice and connectivity propositions. This role exists exclusively to make our partners — across our wholesale, dealer and referral partner programmes — successful, profitable and loyal to the Rydal Wholesale platform. Our partners range from wholesale partners who fully white-label and bill our services, to dealers who resell alongside their own stack, to referral partners who introduce opportunities into Rydal. Their experience of Rydal is directly reflected in the experience their end-customers receive, which makes this role pivotal to both partner retention and the commercial performance of the Wholesale division. The successful candidate will act as the trusted operational contact, escalation point, commercial enabler and voice of the partner inside Rydal.
Key Responsibilities
- Partner Relationship able to produce board-ready reports and lead senior-level partner reviews.
- Analytical mindset — comfortable interrogating data from ITSM, billing and provisioning systems to build insight, not just reports.
- Proficiency in ITSM, CRM, order management and billing platforms; familiarity with ITIL service management principles.
- Collaborative working style with a track record of driving outcomes through cross-functional teams.
Desirable
- Strong ISP and hosted VoIP knowledge, including SIP trunking, number porting and UK telecoms regulation.
- Experience delivering remote product demonstrations to partners and prospects.
- Understanding of the UK ISDN / PSTN switch-off and the commercial opportunities it creates for channel partners.
- Experience working inside, or selling into, the UK IT reseller and MSP channel.
Personal Attributes
- Partner-first mindset — genuinely motivated by helping other businesses succeed.
- Calm, credible and commercially minded under pressure.
- Proactive and accountable — closes loops without being chased.
- Curious and insight-driven rather than purely reactive.
- Empathetic communicator with strong stakeholder management instincts.
- Results-focused, with a continuous improvement mentality.
Partner Success Executive employer: Rydal Group
Contact Detail:
Rydal Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Partner Success Executive
✨Tip Number 1
Get to know the company inside out! Research Rydal's values, products, and partners. This way, when you chat with them, you can show that you're genuinely interested and ready to contribute to their success.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those interviews by practising common questions and scenarios related to partner success. Think about how you can demonstrate your analytical mindset and collaborative working style through real-life examples.
✨Tip Number 4
Don’t forget to follow up after your interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role and keeping you top of mind for the hiring team.
We think you need these skills to ace Partner Success Executive
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Partner Success Executive role. Highlight your experience with partner relationships and any relevant analytical skills that show you can interrogate data effectively.
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past roles where you've successfully managed partner relationships or driven outcomes through collaboration. This will help us see how you fit into our team.
Be Authentic: Let your personality shine through in your application. We’re looking for someone with a partner-first mindset, so share your passion for helping businesses succeed and any relevant experiences that showcase this.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Rydal Group
✨Know Your Partners
Before the interview, take some time to research Rydal's channel partners and their specific needs. Understanding the different types of partners—wholesale, dealer, and referral—will help you demonstrate your partner-first mindset and show how you can contribute to their success.
✨Showcase Your Analytical Skills
Be prepared to discuss how you've used data to drive insights in previous roles. Bring examples of reports or analyses you've created that led to actionable outcomes. This will highlight your analytical mindset and proficiency with ITSM and CRM systems, which are crucial for this role.
✨Demonstrate Collaborative Success
Think of specific instances where you've worked cross-functionally to achieve a goal. Share stories that illustrate your collaborative working style and how you’ve driven outcomes through teamwork. This will resonate well with the expectations of the Partner Success Executive position.
✨Prepare for Technical Questions
Brush up on your knowledge of ISP, hosted VoIP, and UK telecom regulations. Be ready to discuss the implications of the ISDN/PSTN switch-off and how it creates opportunities for partners. Showing your technical expertise will reinforce your credibility as a trusted operational contact.