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- Tasks: Manage relationships with partners and ensure their success on our platform.
- Company: Join Rydal, a leading telecoms provider focused on partner success.
- Benefits: Enjoy 23 days holiday, health benefits, and exciting team-building events.
- Other info: Great career progression opportunities and a supportive team culture.
- Why this job: Be the voice of our partners and drive their growth in a dynamic environment.
- Qualifications: Experience in partner management or client success, ideally in telecoms.
The predicted salary is between 32000 - 37000 £ per year.
The Partner Support Executive is the day-to-day operational and relationship owner for Rydal's channel partners across our hosted voice and connectivity propositions. This role exists exclusively to make our partners — across our wholesale, dealer and referral partner programmes — successful, profitable and loyal to the Rydal Wholesale platform. Their experience of Rydal Group is directly reflected in the experience their end-customers receive, which makes this role pivotal to both partner retention and the commercial performance of the Wholesale division. The successful candidate will act as the trusted operational contact, escalation point, commercial enabler and voice of the partner inside Rydal.
Partner Relationship & Experience
- Act as the primary day-to-day operational point of contact for an assigned portfolio of wholesale, dealer and referral partners.
- Build deep, trusted relationships with partner principals, technical leads and billing contacts — understanding each partner's business model, end-customer base and growth plans.
- Run a structured cadence of partner reviews covering performance, commercial trading, pipeline and service quality.
- Represent the partner's voice internally — channelling feedback into Product, Provisioning, Billing and Support to drive continuous improvement.
Service Delivery & Escalation Management
- Monitor live service performance against wholesale SLAs and KPIs, including provisioning lead times, porting success rates, fault resolution, network availability and billing accuracy.
- Act as the senior escalation point for partner tickets, orders and incidents — owning resolution end-to-end across internal teams.
- Proactively identify at-risk orders, stalled ports, ageing tickets and recurring fault patterns before they become partner-impacting issues.
- Coordinate with carrier and supplier partners where third-party escalation is required.
Reporting, Insight & Commercial Enablement
- Produce and present partner performance packs: ticket volumes and SLA attainment, provisioning and porting performance, MRR and margin trends, product mix, churn indicators and end-customer base growth.
- Provide partners with actionable insight — not just data — including base analysis, upsell and cross-sell opportunities and commercial recommendations.
- Support partners in identifying growth opportunities within their own base, working alongside the Wholesale Commercial team to progress qualified opportunities.
- Own partner onboarding activities post-sign-up, ensuring every new partner is trading confidently and using the platform correctly within the first 30, 60 and 90 days.
Operational Ownership
- Monitor open orders, tickets and provisioning queues across wholesale systems on a daily basis and drive them to resolution.
- Coordinate internal tasks and cross-functional workstreams to hit partner deadlines and committed delivery dates.
- Maintain accurate partner records, contacts, agreements and service inventories within Rydal's internal systems.
- Identify process inefficiencies and propose improvements to enhance partner experience and operational scalability.
Retention, Advocacy & Growth
- Own partner retention within the assigned portfolio, with clear targets for churn reduction and base growth.
- Identify early warning signs of partner disengagement and intervene with a structured remediation plan.
- Drive partner advocacy — turning satisfied partners into references, case studies and introducers for the wider Rydal Wholesale proposition.
Essential
- Proven experience in a partner success, channel account management, client experience or service management role — ideally within telecoms, connectivity, hosted voice, MSP or a similar B2B2B environment.
- Strong commercial awareness and the ability to hold credible conversations about margin, MRR, churn, product mix and base development.
- Confident managing escalations calmly and assertively, balancing partner advocacy with commercial and operational reality.
- Excellent organisational, prioritisation and time management skills, with the ability to run a portfolio of partners in parallel.
- Strong written and verbal communication skills; able to produce board-ready reports and lead senior-level partner reviews.
- Analytical mindset — comfortable interrogating data from ITSM, billing and provisioning systems to build insight, not just reports.
- Proficiency in ITSM, CRM, order management and billing platforms; familiarity with ITIL service management principles.
- Collaborative working style with a track record of driving outcomes through cross-functional teams.
Desirable
- Strong ISP and hosted VoIP knowledge, including SIP trunking, number porting and UK telecoms regulation.
- Experience delivering remote product demonstrations to partners and prospects.
- Understanding of the UK ISDN / PSTN switch-off and the commercial opportunities it creates for channel partners.
- Experience working inside, or selling into, the UK IT reseller and MSP channel.
Personal Attributes
- Partner-first mindset — genuinely motivated by helping other businesses succeed.
- Calm, credible and commercially minded under pressure.
- Proactive and accountable — closes loops without being chased.
- Curious and insight-driven rather than purely reactive.
- Empathetic communicator with strong stakeholder management instincts.
- Results-focused, with a continuous improvement mentality.
Reporting Line & Location
- Reports to: Wholesale Leadership Team
- Location: Rydal Group offices, Huntingdon
- Works closely with: Wholesale Commercial, Provisioning, NOC, Finance / Billing and Product
Benefits
- 23 days annual holiday plus 8 bank holidays
- Loyalty holiday scheme
- 3 Years salary for death in service
- Pension with employer contributions
- Medicash health benefit
- On-site parking
- Team building days, wellness days and international incentive trips
- Clear personal development pathway within the Rydal Wholesale division
Salary Range: £32-£37k + Bonus dependent on experience.
Partner Network Executive in Huntingdon employer: Rydal Group
Contact Detail:
Rydal Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Partner Network Executive in Huntingdon
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential partners on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Show your passion for the role! When you get the chance to chat with hiring managers or during interviews, make sure to express why you're excited about the Partner Network Executive position. Let them see your enthusiasm for helping partners succeed.
✨Tip Number 3
Prepare for those tricky questions! Think about how you would handle partner escalations or improve partner retention. Use real-life examples from your experience to demonstrate your problem-solving skills and commercial awareness.
✨Tip Number 4
Don’t forget to follow up! After interviews or networking events, drop a quick thank-you email to show your appreciation. It keeps you fresh in their minds and shows that you’re genuinely interested in the role. Plus, it’s a great way to reinforce those connections!
We think you need these skills to ace Partner Network Executive in Huntingdon
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Partner Network Executive role. Highlight your experience in partner success or channel management, and show us how you can build those deep, trusted relationships with our partners.
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your written application reflects your strong verbal and written skills. Use clear, concise language and don’t shy away from showcasing your ability to produce board-ready reports.
Demonstrate Your Analytical Mindset: We love candidates who can dig into data and provide actionable insights. In your application, mention any experience you have with analysing performance metrics or using data to drive decisions, especially in a B2B context.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join the team!
How to prepare for a job interview at Rydal Group
✨Know Your Partners
Before the interview, research Rydal's partner ecosystem. Understand the different types of partners they work with and their business models. This will help you demonstrate your knowledge and show that you're genuinely interested in helping partners succeed.
✨Showcase Your Communication Skills
Since this role involves building relationships and managing escalations, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated with partners or clients in the past, especially in challenging situations.
✨Be Data-Driven
Familiarise yourself with key performance indicators relevant to the role, such as MRR, churn rates, and service quality metrics. Be ready to discuss how you can use data to provide actionable insights to partners and improve their experience.
✨Demonstrate a Partner-First Mindset
During the interview, convey your passion for helping businesses grow. Share examples of how you've gone above and beyond to support partners or clients in previous roles, highlighting your proactive and empathetic approach.