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- Tasks: Manage partner relationships and ensure their success with our services.
- Company: Join Rydal, a leading telecoms provider focused on partner success.
- Benefits: Enjoy 23 days holiday, health benefits, and team-building trips.
- Other info: Hybrid working options available and clear career development pathways.
- Why this job: Be the voice of our partners and drive their growth in a dynamic environment.
- Qualifications: Experience in partner success or account management, ideally in telecoms.
The predicted salary is between 60000 - 80000 £ per year.
The Partner Success Executive is the day-to-day operational and relationship owner for Rydal's channel partners across our hosted voice and connectivity propositions. This role exists exclusively to make our partners — across our wholesale, dealer and referral partner programmes — successful, profitable and loyal to the Rydal Wholesale platform.
Our partners range from wholesale partners who fully white-label and bill our services, to dealers who resell alongside their own stack, to referral partners who introduce opportunities into Rydal. Their experience of Rydal is directly reflected in the experience their end-customers receive, which makes this role pivotal to both partner retention and the commercial performance of the Wholesale division. The successful candidate will act as the trusted operational contact, escalation point, commercial enabler and voice of the partner inside Rydal.
Key Responsibilities- Partner Relationship & Experience
- Act as the primary day-to-day operational point of contact for an assigned portfolio of wholesale, dealer and referral partners.
- Build deep, trusted relationships with partner principals, technical leads and billing contacts — understanding each partner's business model, end-customer base and growth plans.
- Run a structured cadence of partner reviews covering performance, commercial trading, pipeline and service quality.
- Represent the partner's voice internally — channelling feedback into Product, Provisioning, Billing and Support to drive continuous improvement.
- Monitor live service performance against wholesale SLAs and KPIs.
- Act as the senior escalation point for partner tickets, orders and incidents — owning resolution end-to-end across internal teams.
- Proactively identify at-risk orders, stalled ports, ageing tickets and recurring fault patterns before they become partner-impacting issues.
- Coordinate with carrier and supplier partners where third-party escalation is required.
- Produce and present partner performance packs.
- Provide partners with actionable insight — including base analysis, upsell and cross-sell opportunities and commercial recommendations.
- Support partners in identifying growth opportunities within their own base.
- Own partner onboarding activities post-sign-up.
- Monitor open orders, tickets and provisioning queues across wholesale systems on a daily basis.
- Coordinate internal tasks and cross-functional workstreams to hit partner deadlines.
- Maintain accurate partner records, contacts, agreements and service inventories.
- Identify process inefficiencies and propose improvements to enhance partner experience.
- Own partner retention within the assigned portfolio.
- Identify early warning signs of partner disengagement and intervene with a structured remediation plan.
- Drive partner advocacy — turning satisfied partners into references, case studies and introducers.
- Essential
- Proven experience in a partner success, channel account management, client experience or service management role.
- Strong commercial awareness and the ability to hold credible conversations about margin, MRR, churn, product mix and base development.
- Confident managing escalations calmly and assertively.
- Excellent organisational, prioritisation and time management skills.
- Strong written and verbal communication skills.
- Analytical mindset — comfortable interrogating data to build insight.
- Proficiency in ITSM, CRM, order management and billing platforms.
- Collaborative working style with a track record of driving outcomes through cross-functional teams.
- Strong ISP and hosted VoIP knowledge.
- Experience delivering remote product demonstrations to partners and prospects.
- Understanding of the UK ISDN / PSTN switch-off and the commercial opportunities it creates.
- Experience working inside, or selling into, the UK IT reseller and MSP channel.
- Partner-first mindset.
- Calm, credible and commercially minded under pressure.
- Proactive and accountable.
- Curious and insight-driven.
- Empathetic communicator with strong stakeholder management instincts.
- Results-focused, with a continuous improvement mentality.
- Reports to: Wholesale Leadership Team
- Location: Rydal Group offices, Huntingdon (hybrid working considered for the right candidate)
- Works closely with: Wholesale Commercial, Provisioning, NOC, Finance / Billing and Product
- 23 days annual holiday plus 8 bank holidays
- Loyalty holiday scheme
- 3 Years salary for death in service
- Pension with employer contributions
- Medicash health benefit
- On-site parking
- Team building days, wellness days and international incentive trips
- Clear personal development pathway within the Rydal Wholesale division
- Full-time, Permanent
Partner/ Managing Partner/ Managing Director in Huntingdon employer: Rydal Group
Contact Detail:
Rydal Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Partner/ Managing Partner/ Managing Director in Huntingdon
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential partners or colleagues on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for those interviews! Research the company inside out, especially their partner programmes. Be ready to discuss how your experience aligns with their goals and how you can help make their partners successful. Show them you’re not just another candidate!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for the Partner Success Executive position.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining us at Rydal. It shows initiative and gives you a better chance of standing out in the crowd.
We think you need these skills to ace Partner/ Managing Partner/ Managing Director in Huntingdon
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Partner Success Executive role. Highlight your experience in partner management and any relevant skills that align with our needs at Rydal. We want to see how you can make our partners successful!
Showcase Your Communication Skills: Since this role involves a lot of relationship building, it's crucial to demonstrate your written communication skills. Use clear, concise language in your application and provide examples of how you've effectively communicated with partners or clients in the past.
Highlight Your Analytical Mindset: We love candidates who can dig into data and extract insights. In your application, mention any experience you have with reporting or analysing performance metrics. Show us how you've used data to drive decisions or improve partner experiences.
Apply Through Our Website: Don't forget to submit your application through our website! This helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy to do!
How to prepare for a job interview at Rydal Group
✨Know Your Partners
Before the interview, research Rydal's partner ecosystem. Understand the different types of partners they work with and their business models. This will help you demonstrate your knowledge and show that you're genuinely interested in helping partners succeed.
✨Showcase Your Commercial Acumen
Be prepared to discuss key metrics like MRR, churn rates, and product mix. Use examples from your past experience to illustrate how you've successfully managed these aspects in previous roles. This will highlight your strong commercial awareness, which is crucial for this position.
✨Demonstrate Problem-Solving Skills
Think of specific instances where you've managed escalations or resolved partner issues. Be ready to explain your approach and the outcomes. This will showcase your ability to handle pressure and balance partner advocacy with operational realities.
✨Prepare Insightful Questions
Craft thoughtful questions about Rydal's current challenges and future plans. This not only shows your interest but also your analytical mindset. Asking about their strategies for partner retention and growth can lead to a meaningful discussion during the interview.