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- Tasks: Manage partner relationships and ensure their success with our services.
- Company: Join Rydal, a leading telecoms provider focused on partner success.
- Benefits: Enjoy 23 days holiday, health benefits, and team-building events.
- Other info: Hybrid working options available and clear career development pathways.
- Why this job: Be the voice of our partners and drive their growth in a dynamic environment.
- Qualifications: Experience in partner success or account management, ideally in telecoms.
The predicted salary is between 30000 - 40000 £ per year.
Role Overview
The Partner Success Executive is the day-to-day operational and relationship owner for Rydal's channel partners across our hosted voice and connectivity propositions. This role exists exclusively to make our partners — across our wholesale, dealer and referral partner programmes — successful, profitable and loyal to the Rydal Wholesale platform. Their experience of Rydal is directly reflected in the experience their end-customers receive, which makes this role pivotal to both partner retention and the commercial performance of the Wholesale division. The successful candidate will act as the trusted operational contact, escalation point, commercial enabler and voice of the partner inside Rydal.
Key Responsibilities
- Partner Relationship & Experience
- Act as the primary day-to-day operational point of contact for an assigned portfolio of wholesale, dealer and referral partners.
- Build deep, trusted relationships with partner principals, technical leads and billing contacts — understanding each partner's business model, end-customer base and growth plans.
- Run a structured cadence of partner reviews covering performance, commercial trading, pipeline and service quality.
- Represent the partner's voice internally — channelling feedback into Product, Provisioning, Billing and Support to drive continuous improvement.
- Monitor live service performance against wholesale SLAs and KPIs.
- Act as the senior escalation point for partner tickets, orders and incidents — owning resolution end-to-end across internal teams.
- Proactively identify at-risk orders, stalled ports, ageing tickets and recurring fault patterns before they become partner-impacting issues.
- Coordinate with carrier and supplier partners where third-party escalation is required.
- Produce and present partner performance packs.
- Provide partners with actionable insight — including base analysis, upsell and cross-sell opportunities and commercial recommendations.
- Support partners in identifying growth opportunities within their own base.
- Own partner onboarding activities post-sign-up.
- Monitor open orders, tickets and provisioning queues across wholesale systems on a daily basis.
- Coordinate internal tasks and cross-functional workstreams to hit partner deadlines.
- Maintain accurate partner records, contacts, agreements and service inventories.
- Identify process inefficiencies and propose improvements to enhance partner experience.
- Own partner retention within the assigned portfolio.
- Identify early warning signs of partner disengagement and intervene with a structured remediation plan.
- Drive partner advocacy — turning satisfied partners into references, case studies and introducers.
Knowledge, Skills & Experience
- Essential
- Proven experience in a partner success, channel account management, client experience or service management role.
- Strong commercial awareness and the ability to hold credible conversations about margin, MRR, churn, product mix and base development.
- Confident managing escalations calmly and assertively.
- Excellent organisational, prioritisation and time management skills.
- Strong written and verbal communication skills.
- Analytical mindset — comfortable interrogating data to build insight.
- Proficiency in ITSM, CRM, order management and billing platforms.
- Collaborative working style with a track record of driving outcomes through cross-functional teams.
- Strong ISP and hosted VoIP knowledge.
- Experience delivering remote product demonstrations to partners and prospects.
- Understanding of the UK ISDN / PSTN switch-off and the commercial opportunities it creates.
- Experience working inside, or selling into, the UK IT reseller and MSP channel.
Personal Attributes
- Partner-first mindset.
- Calm, credible and commercially minded under pressure.
- Proactive and accountable.
- Curious and insight-driven.
- Empathetic communicator with strong stakeholder management instincts.
- Results-focused, with a continuous improvement mentality.
Reporting Line & Location
- Reports to: Wholesale Leadership Team
- Location: Rydal Group offices, Huntingdon (hybrid working considered for the right candidate)
- Works closely with: Wholesale Commercial, Provisioning, NOC, Finance / Billing and Product
Benefits
- 23 days annual holiday plus 8 bank holidays
- Loyalty holiday scheme
- 3 Years salary for death in service
- Pension with employer contributions
- Medicash health benefit
- On-site parking
- Team building days, wellness days and international incentive trips
- Clear personal development pathway within the Rydal Wholesale division
Job Type
Full-time, Permanent
Partner Accounts Executive in Huntingdon employer: Rydal Group
Contact Detail:
Rydal Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Partner Accounts Executive in Huntingdon
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential partners on LinkedIn. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Show your passion for partner success! When you get the chance to chat with hiring managers or during interviews, share your ideas on how to enhance partner experiences. This shows you're not just looking for a job, but genuinely want to contribute to their success.
✨Tip Number 3
Prepare for those tricky questions! Think about scenarios where you've successfully managed partner relationships or resolved escalations. Use the STAR method (Situation, Task, Action, Result) to structure your answers and impress them with your experience.
✨Tip Number 4
Don’t forget to follow up! After interviews or networking events, send a quick thank-you note. It keeps you fresh in their minds and shows your enthusiasm for the role. Plus, it’s a great way to reiterate your interest in helping their partners succeed!
We think you need these skills to ace Partner Accounts Executive in Huntingdon
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Partner Accounts Executive role. Highlight your experience in partner success or account management, especially in telecoms or B2B environments, to show us you’re the right fit.
Showcase Your Skills: We want to see your strong communication and organisational skills shine through. Use specific examples from your past roles to demonstrate how you've managed partner relationships and driven success.
Be Data-Driven: Since this role involves analysing performance metrics, include any relevant experience you have with data analysis. Show us how you’ve used insights to improve partner performance or drive growth in previous positions.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Rydal Group
✨Know Your Partners
Before the interview, research Rydal's partner ecosystem. Understand the different types of partners they work with and their business models. This will help you demonstrate your knowledge and show that you're genuinely interested in helping partners succeed.
✨Showcase Your Commercial Awareness
Be prepared to discuss key metrics like MRR, churn, and product mix. Think of examples from your past experience where you've successfully managed these aspects. This will highlight your ability to have credible conversations about commercial performance.
✨Demonstrate Problem-Solving Skills
Think of specific instances where you've managed escalations or resolved partner issues. Be ready to explain your approach and how you balanced partner advocacy with operational realities. This will showcase your calmness under pressure and your proactive mindset.
✨Prepare Insightful Questions
At the end of the interview, ask insightful questions about Rydal's current challenges or future plans for partner success. This shows your curiosity and genuine interest in the role, making you stand out as a candidate who is not just reactive but also insight-driven.