As a Business Development Manager, you will be accountable for an existing customer base, adding additional revenue by proactively up-selling and cross-selling products and services. Your duties will include:
- Meeting set revenue, churn, and cross-service targets
- Renewing customers' existing services with a strong emphasis on up-selling the existing base and driving additional revenues
- Preparing and presenting proposals and presentations to corporate standards, ensuring these are accurate and are tailored to the specific opportunity
- Actively and successfully managing the sales process, needs analysis, value proposition, proposal negotiating, close and handover to the Provisioning Team and continuing to manage the relationship
- Submitting weekly and monthly sales forecast and reports as required
- Reviewing existing customers' current services in a proactive manner to ensure they are best informed on how to truly utilise the products they have
- Ensuring all productivity and performance KPIs are met and reported on in a timely and accurate manner
- Maximising revenue and margin generation achieving monthly, quarterly, and annual sales targets
- Obtaining additional information where possible to maximise customer contact details and build strong lasting relationships
- Engaging with multiple customers on a daily basis and developing product roadmaps
Skills and Experience:
- 3+ years of account management experience as a minimum (3-5yrs desirable)
- Previous IT or Telecoms experience is preferred
- A track record of continuous professional growth
- Extremely organised and professional, with a results-focused mentality
- Strong background in presenting products and solutions via both face-to-face and online to C-Level
- Excellent all-round interpersonal and communication skills with the capacity to manage/influence all levels (internally and externally)
- Excellent presentation skills with an inherent ability to close business opportunities and spot additional opportunity in a warm customer base
- Strong verbal, written, and presentation skills
- Excellent customer relations skills
- Salary: £35,000 to £40,000 basic + Commission (OTE £80,000 uncapped) - salary is dependent upon experience
- Company laptop and mobile phone
- 23 days annual holiday + Loyalty Days + 8 bank holidays
- Pension with employer contributions
- Medicash Health Benefit
- On-site parking
- Wellness programmes
- Company events and incentives
Working Hours: 9:00 am to 5:30 pm, Monday to Friday (40 hours per week)
Location: Peterborough office with regular travel to customer sites
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