Position Summary
This is an exciting opportunity to help develop and build a framework for claims handling and advocacy across business written by Ryan Specialty Underwriting Managers ('RSUM'). The role will partner with cross-functional leadership within RSUM and external insurance partners, primarily focusing on international business units('RSUMI'), with responsibilities focused on three primary areas:
- Support the development of the strategy and facilitate the transformation of RSUMI's compartmentalized and MGU-driven claims processes into a centralized and scalable international claims function.
- Assist in establishing governance, control, and independence frameworks to mitigate risk related to claims both internal and external to Ryan Specialty.
- Partner with internal and external leadership to help build a foundation of claims data, analytics, and reporting to inform strategy and support decision-making across RSUMI.
Location
London - UK - Fenchurch
What will your job entail?
Responsibilities
- Establish and manage a governance process that integrates meaningful quality standards, validates appropriate controls, and ensures independent, outcome-neutral claims decision-making across RSUMI.
- Drive the implementation of metric dashboards and reporting frameworks to monitor claims performance, assess reserve adequacy, and track large loss exposure.
- Standardize, centralize, and operationalize claims handling and advocacy practices across international MGUs, aligned to RSUM global standards.
- Facilitate the continued development and execution of a centralized RSUMI claims operating model, including claims operations, data, and reporting capabilities.
- Develop long-term international claims organization plans aligned to RSUM growth strategy and global claims vision.
- Define compelling business cases to support transformation initiatives, governance enhancements, and operational improvements across RSUMI.
- Serve as the senior escalation point for large, complex, or sensitive international claims and portfolio issues.
- Partner with MGU leadership and practice groups to ensure alignment between claims philosophy, underwriting strategy, and portfolio performance.
- Cultivate and maintain strong relationships with stakeholders across RSUMI, MGUs, carriers, TPAs, and external partners.
- Oversee claims handling and/or advocacy teams' remediation action plans to address performance concerns for RSUMI.
- Assist with modernization initiatives, including claims platform development, automation opportunities, and data infrastructure enhancements.
- Assist with the development and execution of RSUMI claims governance forums (e.g., Working Groups) and facilitate communications to key stakeholders.
- Build and develop a high-performing international claims organization while optimizing resource allocation across MGUs and practice areas.
- Foster a culture of claims excellence, accountability, collaboration, and continuous improvement.
- Collaborate with global claims leadership on planning, staffing, budgeting, and organizational design.
Candidate Requirements
Skills
- Strong governance, risk-control, and independence mindset, with the credibility to act as a senior claims control leader across delegated authority environments.
- Commercially astute, with sound judgement in balancing technical claims oversight, carrier expectations, underwriting strategy, client outcomes, and business performance.
- Highly data-led, with the ability to interpret claims analytics, MI, dashboards, reserving indicators, leakage trends, and large loss activity to inform portfolio oversight.
- Confident executive communicator with the ability to influence senior internal stakeholders, carriers, MGUs, TPAs, brokers, and global claims leadership.
- Proven ability to lead through matrixed, international environments, creating consistency while respecting local market practice, regulatory expectations, and delegated authority arrangements.
- Transformation-oriented, with the resilience, structure, and delivery discipline to build scalable processes, governance forums, reporting rhythms, and operating controls in a fast-evolving business.
Experience
- Significant progressive claims leadership experience, including senior accountability for international, multi-jurisdictional, specialty, or complex commercial claims environments.
- Essential experience in delegated authority, MGA/MGU, carrier, or specialty insurance environments, with practical understanding of claims governance, control frameworks, and authority oversight.
- Demonstrated experience managing senior carrier, broker, TPA, MGU, and internal leadership relationships, including escalation and resolution of complex, high-value, or sensitive claims matters.
- Track record of using claims data, reserving insight, performance metrics, leakage analysis, and portfolio trends to improve claims outcomes and inform strategic decision-making.
- Experience leading claims transformation, centralisation, operating model developm
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