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- Tasks: Assist passengers with check-in, boarding, and customer support at Stansted Airport.
- Company: Blue Handling, a key player in ground services for Ryanair.
- Benefits: Earn up to £27,922pa, enjoy 26 days leave, and receive discounts across the airport.
- Why this job: Kickstart your aviation career with full training and immediate start opportunities.
- Qualifications: No prior experience needed; just bring your motivation and team spirit!
- Other info: Fixed shift pattern with great promotion prospects and free staff parking.
The predicted salary is between 20000 - 30000 £ per year.
Blue Handling provides Ground Handling services to Ryanair at its largest European base and are currently recruiting Customer Service Agents to provide excellent customer service to our passengers as part of the Ground Operations team located at Stanstead Airport. These are exciting roles at the forefront of our Stansted operation with a financially secure airline, working airside to deliver a range of customer services to our passengers. These roles are all full‑time and permanent positions. No previous airport or aviation experience is required – our fantastic training team will prepare you for your new role with both classroom and practical training. This role is ideal if you want to kickstart your career in aviation. Please note this is a shift‑based role with shifts around our busy flight schedule that will include early starts, late finishes and weekends, including bank holidays. Apply today for an interview with immediate start dates available!
Duties include:
- Assisting & guiding passengers at the check-in area
- Assisting & supporting passengers at the gates area
- Boarding passengers onto their respective flights
- Provision of passenger assistance, handling customer complaints & other duties as assigned
- Act as a team player and work effectively with your team
- Ensure compliance with all health & safety protocols
Requirements:
- Able to provide excellent customer service to our passengers
- Self‑starter, motivated & a team player
- Ability to work in a fast paced environment
- Unrestricted right to live & work in the UK (Pre‑Settled Status accepted)
Successful candidates will be required to complete a full 5‑year background check in order to obtain an airport ID.
Earnings: up to £27,922pa increasing following 12 months service
Additional Benefits:
- Enhanced overtime rates
- Fixed roster pattern of 4 days on, 2 days off roster pattern (4 early shifts, 2 off & 4 late shifts, 2 off)
- Full training & uniform provided
- 26 Days leave per year
- Regular promotion opportunities before each new season
- Discounted shopping, food and beverage with a Stansted Airport ID across the airport
- Free staff car parking
- Discounted commuter travel for public transport
Customer Service Agent (CSA) in Stansted Mountfitchet employer: Ryanair Ltd.
Contact Detail:
Ryanair Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent (CSA) in Stansted Mountfitchet
✨Tip Number 1
Get to know the company! Research Blue Handling and Ryanair to understand their values and what they look for in a Customer Service Agent. This will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face at the airport and how you'd handle them. Role-playing with a friend can help you feel more confident when it comes to real-life situations.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider tips and even lead to referrals, which can really boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the quickest way to get your application seen. Plus, we often have exclusive roles listed there, so don’t miss out on the chance to kickstart your career in aviation with us!
We think you need these skills to ace Customer Service Agent (CSA) in Stansted Mountfitchet
Some tips for your application 🫡
Show Your Customer Service Skills: When you're writing your application, make sure to highlight any experience you have in customer service. We want to see how you can provide excellent support to our passengers, so share specific examples of how you've helped customers in the past!
Be Yourself: We love authenticity! Don’t be afraid to let your personality shine through in your application. Write in a way that feels natural to you, and show us why you’re excited about joining our team at Stansted Airport.
Tailor Your Application: Make sure to tailor your application to the role of Customer Service Agent. Use keywords from the job description, like 'team player' and 'fast-paced environment', to demonstrate that you understand what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to starting your exciting career in aviation with us!
How to prepare for a job interview at Ryanair Ltd.
✨Know the Role Inside Out
Before your interview, make sure you understand what a Customer Service Agent does at Stansted Airport. Familiarise yourself with the duties listed in the job description, like assisting passengers and handling complaints. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your People Skills
Customer service is all about communication and empathy. Prepare examples from your past experiences where you've successfully helped someone or resolved a conflict. This will demonstrate your ability to provide excellent customer service, which is crucial for this position.
✨Be Ready for Shift Talk
Since this role involves shift work, be prepared to discuss your availability. Think about how you can manage early starts, late finishes, and weekends. Showing that you're flexible and ready to adapt to the busy flight schedule will impress the interviewers.
✨Dress the Part
Even though you’ll receive a uniform, it’s important to make a good first impression. Dress smartly for your interview to convey professionalism. This shows that you take the opportunity seriously and are ready to represent the company well.
