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- Tasks: Assist passengers with check-in, boarding, and baggage processing at Stansted Airport.
- Company: Join Blue Handling, a key player in ground services for Ryanair.
- Benefits: Earn up to £27,922 pa, enjoy 26 days leave, and receive full training.
- Why this job: Kickstart your aviation career with immediate start dates and great promotion opportunities.
- Qualifications: No prior experience needed; just bring your motivation and teamwork skills.
- Other info: Enjoy discounted shopping and travel perks while working in a dynamic airport environment.
The predicted salary is between 24000 - 30000 £ per year.
Exciting new roles at Blue Handling provide Ground Handling services to Ryanair at its largest European base. We are currently recruiting Customer Service Agents to provide excellent customer service to our passengers as part of the Ground Operations team located at Stansted Airport. These are exciting roles at the forefront of our Stansted operation with a financially secure airline, working airside to deliver a range of customer services to our passengers. These roles are all full-time and permanent positions. No previous airport or aviation experience is required – our fantastic training team will prepare you for your new role with both classroom and practical training.
This role is ideal if you want to kickstart your career in aviation. Please note this is a shift-based role with shifts around our busy flight schedule that will include early starts, late finishes and weekends, including bank holidays. Apply today for an interview with immediate start dates available!
Duties include:
- Assisting & guiding passengers at the check-in area
- Assisting & supporting passengers at the gates area
- Baggage processing
- Boarding passengers onto their respective flights
- Provision of passenger assistance, handling customer complaints & other duties as assigned
- Act as a team player and work effectively with your team
- Ensure compliance with all health & safety protocols
Requirements:
- Able to provide excellent customer service to our passengers
- Self-starter, motivated & a team player
- Ability to work in a fast paced environment
- Unrestricted right to live & work in the UK (Pre-Settled Status accepted)
- Successful candidates will be required to complete a full 5-year background check in order to obtain an airport ID.
Benefits:
- Earnings up to £27,922 pa increasing following 12 months service
- Enhanced overtime rates
- Fixed roster pattern of 4 days on, 2 days off (4 early shifts, 2 off & 4 late shifts, 2 off)
- Full training & uniform provided
- 26 Days leave per year
- Regular promotion opportunities before each new season
- Discounted shopping, food and beverage with a Stansted Airport ID across the airport
- Free staff car parking
- Discounted commuter travel for public transport
- Bike to work scheme
Competencies:
- Communication
- Interpersonal Skills
- Teamwork
Customer Service Agent (CSA) in Stansted Mountfitchet employer: Ryanair - Europe's Favourite Airline
Contact Detail:
Ryanair - Europe's Favourite Airline Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent (CSA) in Stansted Mountfitchet
✨Tip Number 1
Get to know the company! Research Blue Handling and Ryanair, and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a Customer Service Agent and role-play them with a friend. This will help you feel more confident when handling real-life situations at the airport.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider tips and even lead to referrals, which can really boost your chances of landing that job.
✨Tip Number 4
Apply through our website! It’s the quickest way to get your application noticed. Plus, it shows you’re serious about joining the team. Don’t forget to follow up after applying – a little persistence goes a long way!
We think you need these skills to ace Customer Service Agent (CSA) in Stansted Mountfitchet
Some tips for your application 🫡
Show Your Customer Service Skills: When you're writing your application, make sure to highlight any experience you have in customer service. We want to see how you can assist and support passengers, so share specific examples of how you've helped customers in the past.
Be Yourself: We love authenticity! Don’t be afraid to let your personality shine through in your application. Show us who you are and why you’re excited about joining our team at Stansted Airport.
Tailor Your Application: Make sure to tailor your application to the role of Customer Service Agent. Use keywords from the job description, like 'team player' and 'fast-paced environment', to demonstrate that you understand what we’re looking for.
Apply Through Our Website: For the best chance of landing an interview, apply directly through our website. It’s quick and easy, and we’ll get your application right into our system for review!
How to prepare for a job interview at Ryanair - Europe's Favourite Airline
✨Know the Role Inside Out
Before your interview, make sure you understand what a Customer Service Agent does at Stansted Airport. Familiarise yourself with the duties listed in the job description, like assisting passengers and handling complaints. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your People Skills
Since this role is all about customer service, be ready to demonstrate your interpersonal skills. Think of examples from your past experiences where you've successfully helped someone or resolved a conflict. This will highlight your ability to work effectively with passengers and your team.
✨Prepare for Shift Work Questions
As this position involves shift work, be prepared to discuss your availability and how you handle working early mornings, late nights, and weekends. Show that you're flexible and ready to adapt to the busy flight schedule, which is crucial for this role.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or opportunities for advancement. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
