At a Glance
- Tasks: Lead quality assurance reviews to enhance client experiences and minimise risks.
- Company: Join Ryan, an award-winning firm with a vibrant culture and community outreach.
- Benefits: Enjoy competitive pay, flexible work, gym reimbursements, and tuition support after one year.
- Other info: Dynamic role with opportunities for career growth and collaboration with leadership.
- Why this job: Make a real impact by improving client journeys and driving excellence in service.
- Qualifications: Bachelor's in Accounting/Finance and 6-8 years of tax services experience required.
The predicted salary is between 60000 - 80000 € per year.
The Senior Manager, Quality Assurance is a leader who conducts reviews of engagements to evaluate key touchpoints across the client journey, assess compliance with Firm governance, and provide actionable recommendations to enhance the client experience and minimise risk.
Duties and responsibilities, as they align to Ryan’s Key Results:
- Contribute to a positive team member experience.
- Utilises in-depth knowledge of Firm and practice-specific governance and Quality Assurance procedures to design and conduct engagement reviews.
- Evaluates client service issues and provides recommendations to ensure clear and consistent standards across the client journey.
- Reports findings and actionable recommendations to the Leadership team and key stakeholders.
- Builds strong relationships with leadership and team members and becomes one of their trusted advisors.
- Partners and collaborates with practices to recommend enhancements that drive and support a consistent client experience that delivers on the Ryan brand promise.
- Organizes and prioritizes multiple tasks to ensure client needs are met in a timely manner.
- Identifies and communicates learning opportunities to the appropriate parties for consideration (e.g., Practice Leaders, Principals, Talent Effectiveness).
- Handles and safeguards confidential information and sensitive material.
- Assists with various Firm initiatives.
- Performs other duties as assigned.
Essential Skills Required:
- Anticipates and proactively delivers expected results for executive leadership team.
- Effectively solves problems.
- Streamlines and improves processes.
- Demonstrates initiative and provides complete follow-through on areas of responsibility.
- Applies technology-driven approaches, including AI, analytics, and process automation, to enhance productivity, accuracy, and team efficiency.
- Advanced written, visual and verbal communication skills.
- Superior attention to detail.
- Demonstrates accuracy and thoroughness.
- Sense of urgency.
- Demonstrates willingness to be flexible and adaptable to changing priorities.
- Thrives working both independently and in a team-based environment.
- Strong multitasking and organizational skills.
Education and Experience:
- Bachelor’s degree in Accounting and/or Finance, and six to eight years of tax services experience required.
- Three years of supervisory experience preferred.
Computer Skills:
- To perform this job successfully, an individual must have intermediate skills in Microsoft® Access, Excel, Outlook, PowerPoint, and Word and Internet navigation and research.
Supervisory Responsibilities:
- This position has no supervisory responsibilities.
Senior Manager, Quality Assurance - Tax employer: Ryan
Ryan is an exceptional employer that prioritises employee well-being and professional growth, offering competitive compensation, flexible work arrangements, and a supportive culture that fosters collaboration and innovation. With access to resources like LinkedIn Learning and tuition reimbursement, employees are encouraged to enhance their skills and advance their careers while contributing to a positive team environment. Located in a vibrant area, Ryan's award-winning culture and commitment to community outreach make it a fulfilling place to work for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Manager, Quality Assurance - Tax
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even former colleagues. Let them know you're on the lookout for a Senior Manager role in Quality Assurance. You never know who might have the inside scoop on openings at Ryan or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching Ryan's culture and values. They love a positive team experience, so think about how you can showcase your ability to contribute to that. Bring examples of how you've built strong relationships and improved client experiences in your past roles.
✨Tip Number 3
Don’t just wait for job postings! Keep an eye on our website and apply directly through it. This shows initiative and gives you a better chance of being noticed. Plus, it’s a great way to stay updated on any new opportunities that pop up.
✨Tip Number 4
Show off your problem-solving skills during interviews. Ryan values candidates who can streamline processes and enhance productivity. Be ready to discuss specific examples where you've tackled challenges and delivered results, especially in a team setting.
We think you need these skills to ace Senior Manager, Quality Assurance - Tax
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Senior Manager, Quality Assurance role. Highlight your expertise in quality assurance and client service to show us you’re the perfect fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about quality assurance and how your background makes you an ideal candidate for enhancing the client experience at Ryan.
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention specific examples where you’ve effectively solved problems or improved processes. We love seeing how you’ve made a difference in previous roles!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Ryan
✨Know Your Stuff
Make sure you brush up on your knowledge of quality assurance procedures and tax services. Familiarise yourself with Ryan's governance standards and be ready to discuss how you've applied similar principles in your past roles.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've effectively solved problems in previous positions. Think about specific situations where you streamlined processes or improved client experiences, as this will resonate well with the interviewers.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Ask insightful questions about their team dynamics and how they collaborate. This shows that you're not just interested in the role but also in being a positive team member.
✨Demonstrate Flexibility
Be ready to discuss how you've adapted to changing priorities in your previous roles. Highlight instances where you thrived in a fast-paced environment, as this aligns with the need for flexibility in the Senior Manager position.
