At a Glance
- Tasks: Lead and inspire a customer service team to deliver exceptional client experiences.
- Company: Join Ryan, a global leader in tax services with a collaborative culture.
- Benefits: Competitive pay, home office stipend, gym reimbursement, and tuition support after one year.
- Other info: Dynamic career development opportunities in a supportive and innovative workplace.
- Why this job: Shape team performance and drive business growth in a fast-paced environment.
- Qualifications: Experience in managing customer service teams and strong leadership skills required.
The predicted salary is between 36000 - 60000 £ per year.
Ryan’s Property Tax team is looking for an experienced and driven Customer Service Team Manager to lead a high‑performing client support function in our Manchester office in MediaCity. This is a fantastic opportunity for a motivated leader who thrives in a fast‑paced, results‑focused environment. You will play a key role in shaping team performance, delivering outstanding client service, and driving operational excellence across the customer journey.
As a Team Manager, you will be responsible for developing and inspiring a team of associates, ensuring service standards are consistently exceeded, and identifying opportunities to enhance client relationships and contribute to business growth.
Key Responsibilities- Leadership & Team Performance: Lead, coach, and motivate a team of customer service professionals to deliver exceptional client experiences. Set clear objectives and performance standards, ensuring accountability and high levels of engagement across the team. Foster a positive, high‑performance culture built on ownership, collaboration, and continuous improvement.
- Operational Excellence: Monitor key performance indicators and service metrics to ensure delivery against service and operational targets. Identify process improvement opportunities and implement initiatives to enhance efficiency and service delivery. Act as the escalation point for complex client queries, ensuring issues are resolved quickly and effectively.
- Client Experience & Business Growth: Support the identification of upsell and cross‑sell opportunities by ensuring the team proactively engages with clients. Work closely with internal teams to align service delivery with wider business objectives and client needs. Use performance data and customer insights to drive proactive engagement and continuous improvement.
- Team Development: Provide ongoing coaching, mentoring, and development to support team members’ growth and career progression. Conduct regular performance reviews, providing constructive feedback and recognising achievements. Create an inclusive, motivated, and collaborative team environment.
- Proven experience managing or leading customer service or client support teams.
- Strong leadership and coaching skills with the ability to motivate teams to achieve and exceed targets.
- Excellent communication, problem‑solving, and decision‑making abilities.
- Experience working in a fast‑paced, performance‑driven environment.
- A commercially minded approach with the ability to identify opportunities to enhance client value.
- Strong organisational skills and the ability to manage multiple priorities effectively.
Why Join Ryan? Ryan is a global leader in tax services and software, helping clients manage complex tax challenges and maximise financial performance. By joining our Property Tax team, you will:
- Be part of a collaborative and growing team in Manchester.
- Have opportunities for career development and leadership growth.
- Work within a dynamic, client‑focused environment.
- Contribute to a company that values innovation, performance, and people.
Customer Service Team Manager in Salford employer: Ryan
At Ryan, we pride ourselves on being an exceptional employer that champions work-life balance and professional development. Our award-winning culture fosters collaboration and community outreach, while our comprehensive benefits—including tuition reimbursement, flexible work arrangements, and a commitment to employee growth—make us a standout choice for those seeking a meaningful career in property tax advisory services.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Team Manager in Salford
✨Tip Number 1
Network like a pro! Reach out to current employees at Ryan on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by researching common questions for Customer Service Team Managers. Think about your past experiences and how they align with Ryan's values and goals. We want to see your passion shine through!
✨Tip Number 3
Show off your leadership skills during the interview! Share specific examples of how you've motivated teams and improved client experiences. We love hearing about your successes and how you can bring that energy to Ryan.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you top of mind and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Customer Service Team Manager in Salford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Team Manager role. Highlight your leadership experience and how you've driven team performance in previous positions. We want to see how you can bring your unique skills to our Manchester office!
Showcase Your Achievements:Don’t just list your responsibilities; share specific achievements that demonstrate your impact. Use numbers and examples to illustrate how you’ve exceeded targets or improved client satisfaction. This helps us see the value you can bring to our team.
Be Authentic:Let your personality shine through in your application. We’re looking for someone who fits into our award-winning culture, so don’t be afraid to show us what makes you unique. A bit of your character can go a long way in making your application stand out!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, you’ll find all the details about the role and our company culture there, which can help you tailor your application even further!
How to prepare for a job interview at Ryan
✨Know Your Stuff
Before the interview, make sure you understand Ryan's values and the specifics of the Customer Service Team Manager role. Familiarise yourself with their approach to client service and operational excellence. This will help you tailor your answers and show that you're genuinely interested in the company.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or improved performance. Highlight how you motivated your team, set objectives, and achieved results. This is crucial for demonstrating that you can inspire and develop others, which is key for this role.
✨Be Ready for Scenario Questions
Expect questions that ask how you'd handle specific situations, especially around client queries or team dynamics. Think about challenges you've faced and how you resolved them. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the team's current challenges, opportunities for growth, or how success is measured in the role. This shows your interest in the position and helps you gauge if it's the right fit for you.
