At a Glance
- Tasks: Lead quality assurance reviews to enhance client experiences and minimise risks.
- Company: Join a forward-thinking firm dedicated to excellence in client service.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Dynamic role with a focus on innovation and collaboration.
- Why this job: Make a real impact by improving client journeys and driving quality standards.
- Qualifications: Bachelor's in Accounting/Finance with 6-8 years of tax services experience.
The predicted salary is between 60000 - 80000 £ per year.
The Senior Manager, Quality Assurance is a leader who conducts reviews of engagements to evaluate key touchpoints across the client journey, assess compliance with Firm governance, and provide actionable recommendations to enhance the client experience and minimise risk.
Duties and responsibilities:
- Contribute to a positive team member experience.
- Utilise in-depth knowledge of Firm and practice-specific governance and Quality Assurance procedures to design and conduct engagement reviews.
- Evaluate client service issues and provide recommendations to ensure clear and consistent standards across the client journey.
- Report findings and actionable recommendations to the Leadership team and key stakeholders.
- Build strong relationships with leadership and team members and become one of their trusted advisors.
- Partner and collaborate with practices to recommend enhancements that drive and support a consistent client experience that delivers on the Ryan brand promise.
- Organise and prioritise multiple tasks to ensure client needs are met in a timely manner.
- Identify and communicate learning opportunities to the appropriate parties for consideration (e.g., Practice Leaders, Principals, Talent Effectiveness).
- Handle and safeguard confidential information and sensitive material.
- Assist with various Firm initiatives.
- Perform other duties as assigned.
- Anticipate and proactively deliver expected results for executive leadership team.
- Effectively solve problems.
- Streamline and improve processes.
- Demonstrate initiative and provide complete follow-through on areas of responsibility.
- Apply technology-driven approaches, including AI, analytics, and process automation, to enhance productivity, accuracy, and team efficiency.
- Demonstrate advanced written, visual and verbal communication skills.
- Show accuracy and thoroughness.
- Exhibit a sense of urgency.
- Demonstrate willingness to be flexible and adaptable to changing priorities.
- Thrive working both independently and in a team-based environment.
- Possess strong multitasking and organisational skills.
Education and Experience:
Bachelor’s degree in Accounting and/or Finance, and six to eight years of tax services experience required. Three years of supervisory experience preferred.
Computer Skills:
To perform this job successfully, an individual must have intermediate skills in Microsoft® Access, Excel, Outlook, PowerPoint, and Word and Internet navigation and research.
Supervisory Responsibilities:
This position has no supervisory responsibilities.
Senior Manager, Quality Assurance - Tax in Manchester employer: Ryan
At Ryan, we pride ourselves on being an exceptional employer that fosters a collaborative and inclusive work culture. As a Senior Manager in Quality Assurance, you will benefit from our commitment to employee growth through continuous learning opportunities and a supportive environment that values your contributions. Located in a vibrant area, we offer a dynamic workplace where innovation thrives, ensuring that you can make a meaningful impact while enjoying a fulfilling career.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Manager, Quality Assurance - Tax in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Senior Manager role. Personal recommendations can make all the difference, so don’t be shy about asking for introductions.
✨Tip Number 2
Prepare for interviews by researching the company inside out. Understand their governance and Quality Assurance procedures, and think about how your experience aligns with their needs. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to discuss specific examples where you've streamlined processes or improved client experiences. This is your chance to demonstrate how you can add value to their team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team and are familiar with their processes.
We think you need these skills to ace Senior Manager, Quality Assurance - Tax in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Senior Manager, Quality Assurance role. Highlight your knowledge of governance and quality assurance procedures, as well as any relevant tax services experience.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this position. Share specific examples of how you've enhanced client experiences or streamlined processes in previous roles. We love a good story!
Showcase Your Communication Skills:Since advanced communication skills are key for this role, ensure your application is clear, concise, and free of errors. Use professional language but let your personality shine through – we want to get to know you!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Ryan
✨Know Your Stuff
Make sure you brush up on the key touchpoints across the client journey and the specific governance and Quality Assurance procedures relevant to the role. Being able to discuss these in detail will show that you're not just familiar with the basics, but that you truly understand the nuances of the position.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've effectively solved problems in past roles. Think about situations where you streamlined processes or improved client experiences. This will demonstrate your ability to anticipate issues and deliver results, which is crucial for this role.
✨Build Relationships
Since this role involves collaborating with leadership and team members, be ready to discuss how you've built strong relationships in previous positions. Highlight your communication skills and how you've acted as a trusted advisor to others, as this will resonate well with the interviewers.
✨Be Organised and Adaptable
Given the need to juggle multiple tasks and adapt to changing priorities, come prepared with examples that showcase your organisational skills and flexibility. Discuss how you've managed competing deadlines while maintaining high standards, as this will reflect your readiness for the fast-paced environment.
