At a Glance
- Tasks: Own client service cases and enhance customer experiences through proactive communication.
- Company: Join Ryan, a vibrant company in MediaCity with a supportive team culture.
- Benefits: Enjoy gym reimbursements, tuition support, and a comprehensive benefits package.
- Other info: Accelerated career path and opportunities for professional development await you.
- Why this job: Make a real impact while building strong client relationships in a dynamic environment.
- Qualifications: Experience in customer service or sales, with excellent communication skills.
The predicted salary is between 25000 - 32000 £ per year.
Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where communication, relationship-building, and problem-solving are at the heart of what you do? At Ryan, we’re looking for a proactive and customer-focused Customer Service Associate to join our dynamic Property Tax team in MediaCity, Manchester. This is a fantastic opportunity to build your career within a specialist area of professional services, supporting clients with property tax matters while delivering outstanding service at every touchpoint. In this pivotal role, you’ll take ownership of client service cases, build strong relationships, and identify opportunities to add real value to our clients’ experience.
This is more than a customer service role, it’s an opportunity to make a measurable impact while being part of a supportive, high-energy team culture in a prestigious office setting.
Duties and responsibilities:
- Own the Client Experience: Act as the primary point of contact for client service matters, ensuring swift resolution and clear, confident communication. Take full ownership of service cases from start to finish. Maintain accurate documentation and up-to-date client records. Collaborate closely with internal teams to deliver seamless, high-quality service.
- Drive Growth Through Relationships: Understand client needs and proactively recommend solutions that enhance their experience. Identify upsell and cross-sell opportunities that genuinely add value. Conduct structured outreach to strengthen client relationships and uncover new opportunities. Respond promptly and professionally across multiple communication channels. Provide clear, accurate information and confidently escalate complex queries where required. Ensure every interaction reflects our commitment to excellence.
Education and Experience:
- Previous experience within a telephone based customer services or sales role.
- Excellent communication and relationship-building skills.
- Strong organisational skills with the ability to manage multiple priorities.
- A proactive, solution-focused mindset.
- A collaborative team player who thrives in a dynamic, fast-paced environment.
Why Join Ryan?
- Work from our prestigious MediaCity office, 5 days per week.
- Enjoy a comprehensive benefits package.
- Be part of a fun, vibrant, and supportive team culture.
- Play a key role in driving both client satisfaction and business growth.
- Build your career in an organisation that values collaboration, innovation, and professional development.
If you’re ready to take ownership, build meaningful client relationships, and grow your career with a market-leading organisation, we’d love to hear from you.
Client Services Associate in Manchester employer: Ryan
At Ryan, we pride ourselves on being an exceptional employer that champions work-life balance and professional development. Our award-winning culture fosters collaboration and community outreach, while our comprehensive benefits—including tuition reimbursement, flexible work arrangements, and a commitment to employee growth—make us a standout choice for those seeking a meaningful career in property tax advisory services.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Associate in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Ryan. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Ryan before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Services Associate in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Ryan:Your cover letter is your chance to shine! Tell us why you want to work at Ryan specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Ryan!
How to prepare for a job interview at Ryan
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
