At a Glance
- Tasks: Lead and inspire a customer service team to deliver exceptional client experiences.
- Company: Join Ryan, a global leader in tax services with a collaborative culture.
- Benefits: Enjoy competitive pay, flexible work, gym reimbursements, and tuition support.
- Other info: Great career growth opportunities in a dynamic, client-focused setting.
- Why this job: Shape team performance and make a real impact in a fast-paced environment.
- Qualifications: Experience in managing customer service teams and strong leadership skills.
The predicted salary is between 35000 - 45000 £ per year.
Ryan’s Property Tax team is looking for an experienced and driven Customer Service Team Manager to lead a high-performing client support function in our Manchester office in MediaCity. This is a fantastic opportunity for a motivated leader who thrives in a fast-paced, results-focused environment. You will play a key role in shaping team performance, delivering outstanding client service, and driving operational excellence across the customer journey.
As a Team Manager, you will be responsible for developing and inspiring a team of associates, ensuring service standards are consistently exceeded, and identifying opportunities to enhance client relationships and contribute to business growth.
Key Responsibilities:- Leadership & Team Performance
- Lead, coach, and motivate a team of customer service professionals to deliver exceptional client experiences.
- Set clear objectives and performance standards, ensuring accountability and high levels of engagement across the team.
- Foster a positive, high-performance culture built on ownership, collaboration, and continuous improvement.
- Operational Excellence
- Monitor key performance indicators and service metrics to ensure delivery against service and operational targets.
- Identify process improvement opportunities and implement initiatives to enhance efficiency and service delivery.
- Act as the escalation point for complex client queries, ensuring issues are resolved quickly and effectively.
- Client Experience & Business Growth
- Support the identification of upsell and cross-sell opportunities by ensuring the team proactively engages with clients.
- Work closely with internal teams to align service delivery with wider business objectives and client needs.
- Use performance data and customer insights to drive proactive engagement and continuous improvement.
- Team Development
- Provide ongoing coaching, mentoring, and development to support team members’ growth and career progression.
- Conduct regular performance reviews, providing constructive feedback and recognising achievements.
- Create an inclusive, motivated, and collaborative team environment.
- Proven experience managing or leading customer service or client support teams.
- Strong leadership and coaching skills with the ability to motivate teams to achieve and exceed targets.
- Excellent communication, problem-solving, and decision-making abilities.
- Experience working in a fast-paced, performance-driven environment.
- A commercially minded approach with the ability to identify opportunities to enhance client value.
- Strong organisational skills and the ability to manage multiple priorities effectively.
Why Join Ryan? Ryan is a global leader in tax services and software, helping clients manage complex tax challenges and maximise financial performance. By joining our Property Tax team, you will: Be part of a collaborative and growing team in Manchester, have opportunities for career development and leadership growth, work within a dynamic, client-focused environment, and contribute to a company that values innovation, performance, and people.
Customer Service Team Manager employer: Ryan
Ryan is an exceptional employer that offers a competitive compensation package, including benefits such as a home office stipend, gym membership reimbursement, and tuition reimbursement after one year of service. With a strong focus on employee growth and a collaborative culture in the vibrant MediaCity area of Manchester, you will have the opportunity to lead a high-performing team while contributing to a company that values innovation and operational excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Team Manager
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Service Team Manager role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company culture and values. At Ryan, they value collaboration and performance, so think about how you can demonstrate these qualities in your responses. Show them you’re a perfect fit!
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've motivated teams and driven results. Highlight your experience in fast-paced environments to show you can thrive at Ryan.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Ryan team. Let’s get you that interview!
We think you need these skills to ace Customer Service Team Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Team Manager role. Highlight your leadership experience and how you've driven team performance in previous roles. We want to see how you can bring your unique skills to our team!
Showcase Your Achievements:Don’t just list your responsibilities; share your successes! Use specific examples of how you've improved client experiences or led teams to exceed targets. This will help us understand the impact you've made in your past positions.
Be Authentic:Let your personality shine through in your application. We value a positive, collaborative culture, so showing us who you are and how you fit into that is key. Be genuine about your passion for customer service and team development!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, it shows us you're serious about joining our fantastic team at Ryan!
How to prepare for a job interview at Ryan
✨Know Your Stuff
Before the interview, make sure you understand Ryan's values and how they align with your own. Familiarise yourself with their approach to client service and operational excellence. This will help you demonstrate that you're not just a fit for the role, but also for the company culture.
✨Showcase Your Leadership Skills
As a Customer Service Team Manager, you'll need to lead and inspire your team. Prepare examples of how you've successfully motivated teams in the past. Think about specific situations where you’ve set clear objectives and achieved high levels of engagement – this will show you can drive performance.
✨Be Ready to Discuss Metrics
Since monitoring key performance indicators is crucial for this role, be prepared to talk about how you've used data to improve service delivery in previous positions. Bring examples of how you've identified process improvements and the impact they had on client satisfaction.
✨Engage with Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, growth opportunities, and how Ryan measures success in client service. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
