Client Success Executive

Why Ryan? Competitive Compensation and Benefits Home Office Stipend Business Connectivity Reimbursement (Phone/Internet) Gym Membership or Equipment Reimbursement LinkedIn Learning Subscription Flexible Work Environment Tuition Reimbursement After One Year of Service Accelerated Career Path Award-Winning Culture & Community Outreach Are you ready to elevate your career with a dynamic and supportive team? Ryan has an exciting opportunity for a Client Success Executive to join our thriving Client Success team in Manchester. As a Client Success Executive, you\’ll play a pivotal role in assisting our clients with their commercial property portfolios, helping them maximize potential savings and achieve success. Innovative Environment: Be part of a forward-thinking company that values your input and creativity. Career Growth: Partner with experienced managers and team leaders to develop a personalized career and personal development plan. Supportive Team: Work within a shared service environment where collaboration and mutual support are key. Duties and responsibilities, as they align to Ryan’s Key Results: Client: Client Engagement: Proactively gather essential information and documentation from small to medium-sized business clients to enable Ryan to maximize their clients’ savings opportunities. Expectation Management: Clearly communicate processes and timescales to clients, ensuring transparency and understanding. Value: Relationship Building: Deliver exceptional service to build and maintain strong client relationships. Data Accuracy: Keep client records up to date and accurate, reflecting any changes correctly. Opportunity Identification: Seek renewal and referral opportunities for other Ryan services to ensure all client savings avenues are explored. Education and Experience: Positive Attitude: You are engaging, assertive, and bring a positive energy to your role. Customer Focused: With at least 12 months of telephone-based customer service experience, you understand the importance of excellent client service. Relationship Building: Your ability to engage in conversation and earn trust is second to none. Goal-Oriented: You are motivated by delivering outstanding service and achieving targets. Excellent Communicator: You have an exceptional telephone manner and can compose professional emails and reports. Computer Skills: Tech Savvy: Comfortable with MS Office and quick to learn new tools. #J-18808-Ljbffr